Bewertung
3,2
Durchschnittlich · von 5 Sternen
Headmasters Erfahrungen
3,2von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
784
80 in den letzten 12 Monaten
Friseur
51%
Anteil 5-Sterne-Bewertungen
Bewertungen (784)
80 in 12 MonatenIhre Stimme
Erfahrung zu Headmasters schreiben
Sonia Rosa
Verifizierte Bewertung
Wish that I could rate 0 stars!!!
Wish that I could rate 0 stars!!! Very disappointing YET AGAIN!!! My second bad experience at the Paddington salon. I’m extremely disappointed with my experience at the Paddington salon. What makes this particularly frustrating is that this is now the second genuinely poor experience I have had at this salon. Following my most recent appointment, the colour completely faded, leaving my hair looking nothing like I expected. I was so unhappy with the result that I was eventually left with no choice but to take matters into my own hands and dye my hair myself. However, I still feel that my hair needs professional attention, particularly a toner, to get the colour back to an acceptable standard. I have also been extremely disappointed with the way this has been handled. Patrick did not contact me back as expected. I called the Paddington salon in the morning and was told that Patrick would be starting at 12pm and would call me when he arrived. I waited for his call, but he never called me back. I then had to call the salon again myself and ask them to please make sure that Patrick contacted me, as I really wanted to get the situation resolved. I subsequently received a missed call from Patrick, but by this point I had already had to repeatedly chase the salon myself to try to get a response. The biggest disappointment is that this is not the first time I have had a bad experience at the Paddington salon. I was willing to give the salon another chance, hoping my previous experience was a one-off. Unfortunately, I have once again been left extremely unhappy with both the result and the way the situation has been handled. I am more than happy to attend the salon for a consultation and give them the opportunity to put my hair right. However, after two poor experiences at the Paddington salon, I now have serious concerns about the standard of service and whether I would feel comfortable returning. I genuinely hope the salon takes this feedback seriously. When something goes wrong, customers should not have to repeatedly chase the salon to get a response or a resolution. I simply want my hair corrected professionally and to feel that my concerns are being taken seriously.
0
Maxine Sawford
Verifizierte Bewertung
Really disappointing customer service…
Really disappointing customer service from Headmasters in Twickenham. I’ve been trying to get in for a treatment for the last month. Finally managed to book an appointment for today. Despite me confirming the appointment yesterday. I’ve just received a call 55 minutes before the appointment with Zoe to be told that they don’t have the product in stock. They said they did realise this earlier but hadn’t got around to calling me. I’ve said I can come in for a cut a blow-dry instead, only for the reason for the cancellation to then conveniently change. I was then told that it’s actually because her last client is running behind, so they can’t do any service on me. Given the original treatment takes 3 hours, I think it’s unlikely that a cut and blow dry was then not possible due to time. It would have been clear hours ago that this was going to be an issue.
0
tenzing dolkar
Verifizierte Bewertung
Disappointing colour result and exhausting complaint process
I had a very disappointing colour experience at Headmasters Harrow. I booked specifically for colour after seeing brunette work I liked and was very clear that I wanted a lighter, softer, dimensional brunette with no red, mahogany, burgundy, copper or orange tones. I attended a separate consultation and strand test beforehand, but when I returned for the actual appointment I was asked to recap everything again and there appeared to be no useful consultation record. The colour plan also changed on the day. When I later asked for the exact formula used, no technical record could initially be found and a formula was only supplied after I chased it. The finished result was much darker than I wanted, with very little of the lighter dimension shown in my reference. Under strong salon lighting it looked acceptable, but in natural daylight the lighter pieces looked muddy and in direct sunlight an unwanted red/warm cast became obvious. I returned to the salon immediately after the appointment once I saw the colour outside. My hair also feels noticeably rougher after the chemical processing, which is particularly frustrating because I did not receive the result I had asked for. The complaint process was also very drawn out. I had to attend Headmasters several times, including another branch for an assessment, provide photographs, and go through repeated emails before a refund for the tint, balayage and toner was agreed. My advice: do not rely only on Instagram photos or salon lighting. Ask to see brunette work in natural daylight, make sure your consultation and exact formula are properly recorded, and be clear about how you want the colour to look outside the salon as well.
0
Martina Mc Dermott
Verifizierte Bewertung
Worst mistake sending my daughter there…
Worst mistake sending my daughter there Booked an appointment Highlights and blow dry 151 for a 17 year old Went wanted to charge 338!!!! What the hell Disgraceful Took complete advantage of a 17 year old Ended up paying 280 !! Not even well done Have already initiated legal advice as these are scam artists Even at a basic level 115 quoted for half head highlights in quote in writing charged 130 no explanation when arrived and I have all in writing I will not go away and I will sue this company for misrepresentation Exploiting a kid overcharging them
0
Sarah Davies
Verifizierte Bewertung
Had an appointment booked 2 weeks on…
Had an appointment booked 2 weeks on advance on the day 2 hours before appointment called to say it’s been cancelled and no alternative appointments available all week even other branches Very disappointed as needed before Sunday due to a family christening Won’t ever book here again!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 85 % der negativen Bewertungen.
Alternativen zu Headmasters
Friseur-Ranking →Häufige Fragen zu Headmasters
Ist Headmasters seriös?
Headmasters erreicht aktuell 3,2 von 5 Sternen aus 784 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (1 The Broadway, KT6 7DQ Tolworth, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Headmasters?
Kundinnen und Kunden bewerten Headmasters im Schnitt mit 3,2 von 5 Sternen („Durchschnittlich“) auf Basis von 784 Bewertungen. 80 davon stammen aus den letzten 12 Monaten.
Wo hat Headmasters seinen Sitz?
Headmasters hat seinen Sitz in 1 The Broadway, KT6 7DQ Tolworth, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Headmasters gibt es?
Die bestbewerteten Anbieter in der Branche Friseur sind NiceHair (4,6 von 5), Haibu (4,6 von 5), Vanitystock (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Headmasters beansprucht?
Nein. Das Profil von Headmasters ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Headmasters hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Headmasters auf Bewertungen?
Headmasters: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Headmasters negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.