Bewertung
2,6
Durchschnittlich · von 5 Sternen
Holiday Inn Express Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
596
169 in den letzten 12 Monaten
Hotel
16%
Anteil 5-Sterne-Bewertungen
Bewertungen (596)
169 in 12 MonatenIhre Stimme
Erfahrung zu Holiday Inn Express schreiben
Lynn Cooper
Verifizierte Bewertung
We stayed two nights at Manvers Holiday…
We stayed two nights at Manvers Holiday Inn, we were very impressed. All staff were polite and professional. Our room was spotless as was the rest of the hotel. The shower was superb, free wifi and the breakfast was excellent. We would definitely stay again. Lynn & Jon Cooper
0
Ross Cannell
Verifizierte Bewertung
Good hotel, but disappointing customer service when something went wrong
Holiday Inn Express & Suites Downtown Ottawa East 235 King Edward Ave, Ottawa, ON K1N 7L8, Canada. Overall, a good stay. The room was good, although there was a slightly dodgy tap in the bathroom. Up until the final day, I was happy. Unfortunately, my nightwear disappeared from my room, probably mistakenly taken away during a bed linen refresh. I raised this with the duty manager in a friendly manner, even joking that I wasn't quite sure what the ‘usual process was in this situation’. I had a business dinner to attend, and I was expecting to either to be shortly reunited with the items or for some arrangement to be made if they couldn't be found. What followed was a series of conversations with different members of staff, all seemed focused on establishing whether I might be mistaken before anyone actually went looking for the missing items. This was not ideal. Shortly before I left for the meal, I received a call to say the items had been found and were available to collect from reception. Great news, but not ideal to collect them from a public area while colleagues were waiting nearby. At several points I was left feeling as though I was an ‘inconvenience’, and once it became clear that I wasn't mistaken, nobody actually apologised or make the resolution convenient for me. I later tried to provide some gentle feedback about the experience, but found the process surprisingly difficult. After navigating bots, agents, and suggested email addresses, I was eventually told that my booking reference couldn't be found and that I was probably contacting the wrong team. At that point, I gave up. Basic customer-focused responses were needed. An adequate feedback mechanism is needed.
0
Ant
Verifizierte Bewertung
AVOID: Bedbugs, Mold, Safety Concerns, and a Dismissive Management Response
Stay Date: 1st July 2026 Holiday Inn Express Manchester East I'm writing this review because other guests deserve to know about our experience before deciding whether to stay here. When we opened our room door, we were hit by an overwhelming smell, like old, wet boots. The room felt badly maintained from the start. We then noticed screws scattered on the floor near the window latches. On an upper floor, that immediately raised a serious safety concern because the window appeared capable of opening much further than it should. Combined with the smell and the general condition of the room, it gave us no confidence that the space had been properly checked or maintained. The room had a basic fan with no AC as well. We left the room hoping the smell would fade. When we returned around 11pm, it had not improved. Exhausted, we tried to sleep. At around 12:30am, we woke up scratching. When we turned on the lights, we found multiple bedbugs on the bed, with clear evidence that we had been bitten. This was not a minor inconvenience. In my view, this was a serious hygiene failure in a branded hotel. We went straight to reception and asked to be moved immediately. The receptionist relocated us to another room, but the way the situation was handled did not reassure us that the seriousness of a possible infestation was being treated with the urgency it deserved. The second room also had visible mold in the bathroom, which only reinforced our concern about the hotel's cleaning, maintenance, and hygiene standards. We could not sleep that night. We kept the lights, stayed awake until morning, and left as soon as we could. Over the following days, we developed significant bite marks and welts across our shoulders, legs, and body. Some marks remained visible for weeks. We also had to dispose of clothing and belongings to reduce the risk of bringing bedbugs into our home. The financial, practical, and emotional impact of this stay was far beyond what any hotel guest should have to deal with. The next morning, we spoke to the manager, Kaye. Unfortunately, her response made the situation worse rather than better: • She said she had checked the room and found nothing • She offered a refund as a "gesture", but did not acknowledge the full seriousness of what we had experienced • When we called back, she was rude and, rather than taking responsibility, appeared to blame my wife by suggesting she had brought the smell with her. That was insulting, unacceptable, and made an already distressing situation worse. This did not feel like a sincere apology or a serious response to a hygiene and safety complaint. It felt dismissive and defensive. We've reported this to: • Manchester Council Environmental Health • IHG Customer Services • The hotel (multiple times) We have photographic and video evidence of the bedbugs. A Holiday Inn Express in the UK should not have rooms with bedbugs, visible mold, loose or missing safety fixtures, and a management response that leaves guests feeling blamed rather than supported. Based on our experience, this was unacceptable and deeply concerning. Based on our experience, I strongly recommend avoiding this hotel.
0
Punk Procker
Verifizierte Bewertung
THIS IS WHAT I WROTE TO HIEXPRESS…
THIS IS WHAT I WROTE TO HIEXPRESS STANSTED, I ALSO SENT A CHASER, THEY DID NOT EVEN RESPOND TO MY COMPLAINT! Dear Sir/Madam, I have been a member of IHG and frequent guest at Holiday Inns all over the UK and overseas for many years. I regularly stay at the Holiday Inn at Stansted due to my frequent travel to European business. On Saturday 15 August, I was allocated a room 211 at the premises upon my return to the UK from Europe. The room was of such appalling standard, I was shocked. 1.Torn Bed linin, quilt cover torn, 2.Badly pressed and wrinkled bed sheets, 3.Empty soap containers 4.Filthy blocked sink 5.Water tap leaking all over the bathroom floor. I was incredibly disappointed, late at night arrival, my wife and I simply wanted a shower and sleep, but really impossible. Unacceptable level of service. I will travel again to Europe in September and perhaps rethink my overnight stay venue at Stansted. Please compensate. Images attached. Thankyou
0
Ana Radeboldti
Verifizierte Bewertung
I am an American visiting Turkey We…
I am an American visiting Turkey We booked two rooms and canceled within the cancellation period booking. Com warned us this property never honors cancellation the cancellation charge was the original fee We can’t stay there if we are not there Our fight changed and we found a cheaper rate nearby They can’t be American It is standard in American to be able to cancel within a cancellation period I am not disappointed just don’t use them they are not concerned about customer satisfaction so key this serve as a warning to you . Run flee there are better hotels and since I paid 235 dollars I will write reviews on every social media platform because this is a poor business model and the customer is not valued at all This is the greatest harm being done to American business and is changing our business culture .
0
Die Akte
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Typische Antwortzeit unter 24 Stunden.
Alternativen zu Holiday Inn Express
Hotel-Ranking →Häufige Fragen zu Holiday Inn Express
Ist Holiday Inn Express seriös?
Holiday Inn Express erreicht aktuell 2,6 von 5 Sternen aus 596 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Echternacher Str. 4, 53840 Troisdorf, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Holiday Inn Express?
Kundinnen und Kunden bewerten Holiday Inn Express im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 596 Bewertungen. 169 davon stammen aus den letzten 12 Monaten.
Wo hat Holiday Inn Express seinen Sitz?
Holiday Inn Express hat seinen Sitz in Echternacher Str. 4, 53840 Troisdorf, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Holiday Inn Express gibt es?
Die bestbewerteten Anbieter in der Branche Hotel sind eDreams (4,4 von 5), Opodo (4,2 von 5), Lastminute (4,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Holiday Inn Express beansprucht?
Nein. Das Profil von Holiday Inn Express ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Holiday Inn Express hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Holiday Inn Express auf Bewertungen?
Holiday Inn Express: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Holiday Inn Express negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.