Platform Resolution Team Erfahrungen

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Jeremy

US · 2. März 2026

Verifizierte Bewertung

SCAM!

SCAM!! CHEAP CHINESE GARBAGE THAT DOES NOT WORK!! FRAUD AND SCAMMERS!

2. März 2026

Platform Resolution Team

Antwort des Unternehmens · 2. März 2026

Update 3/5/26: has confirmed that the reviewer did not respond to the verification request for additional information about this experience. As no order number, product details, or follow-up information were provided to either or our support team, we currently have no way to locate or validate the transaction referenced in this review. Our team remains available to investigate immediately if the reviewer chooses to provide the necessary order details. Original: Jeremy, we have officially requested more information from you through ’s verification system so we can identify your order and investigate your claims. At HighPeak, we maintain strict quality controls: if any product on our platform falls below a 3-star rating, it is immediately removed from our catalog. HighPeak serves over 150,000 customers, and we take product performance very seriously. Because no product or order number was specified in your review, we cannot verify this experience in our system. We invite you to provide your order details through the request or email us directly at support@highpeakco.com so we can resolve this for you immediately.

Val Shere

US · 15. Februar 2026

Verifizierte Bewertung

It’s been a very disappointing…

Response to High Peak: Instead of spending time replying here, I wish you’d use that energy to improve your delivery and communication with clients. It would benefit your business and everyone involved much more. It’s been a very disappointing experience with them. Starting with the fact that they provided a tracking link that showed no update for almost a month. At the same time, they sent an email saying that my parcel had been delivered, which was simply not true. When I contacted them about the issues, instead of clarity or support, I received aggressive emails. Then they finally sent the products, but only partially. So I had to chase them again. In total, I waited a month and a half. What struck me the most was the aggression and the complete lack of common sense. It honestly made me think that maybe this is run by a bunch of children with behavioral issues, because I cannot imagine a group of adult people behaving and communicating in such an appalling way. What makes this even more disappointing for me is that I genuinely needed those products. I really, really needed them for winter and I was counting on their delivery. By the time the products finally arrived, I didn’t even need them anymore. This is a big lesson for me to never trust Chat GPT for recommendations without doing my own research.

15. Februar 2026

Platform Resolution Team

Antwort des Unternehmens · 15. Februar 2026

We’d like to clarify the documented timeline of your order for transparency. The Timeline: Your order was shipped on Dec 7 and delivered on Dec 17 to the UK. That is a quick international delivery window to the UK during the busiest month of the year (December). This documented delivery timeframe does not align with the “month and a half” delay referenced in your review. The Communication: You emailed us on Dec 11 at 4:23 AM, and our team member, Savannah, replied the same day at 10:28 PM with your tracking and a helpful update. The Tone: Our response (shown below) was polite, same-day, and focused on providing delivery updates. We take professionalism seriously across all support interactions. Our support response below reflects the tone and content of our communication. Here's the exact email conversation our support team had with you: "HighPeak Support (support@highpeakco.com) Dec 11, 2025, 10:28 PM to val****@btinternet.com Hi Val! 😊 Thanks so much for reaching out — I’m happy to share an update on your order! 📦 Order #XXXXXX – Tracking Info: Your tracking number is: XXXXXX (Adding XXXX for privacy reasons) You can follow it here: Track My Order 💡 Right now, your package is en route to the UK and will be handed over to Yodel for final delivery. From there, you’ll start seeing more specific tracking updates — and it really shouldn’t be much longer at all! Thanks so much for your patience, and feel free to reach out if you have any other questions along the way 💙 Warmly, Savannah ✨" ---- We take professionalism seriously within our support team and do not tolerate inappropriate communication. Our December 11 response was polite, informational, and focused on tracking updates. We also want to address the specific language used in this review. Statements describing our communication as “aggression and the complete lack of common sense” and suggesting this is “run by a bunch of children with behavioral issues” do not reflect the documented correspondence or the professionalism of our support team. If there is specific language in our correspondence that you believe was inappropriate, we welcome you to forward it so it can be reviewed internally. We are committed to maintaining clear and professional communication standards at all times.

Wendy

US · 1. Februar 2026

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BUYER BEWARE!!!

BUYER BEWARE!!! Still being harassed by this joke of a company. Sent me a bill of $80 to collections because I disputed their charges for undelivered merchandise. Did what they asked by removing the chargeback to get an IMMEDIATE refund (their words) and never heard from them again except to threaten me with legal fees. My case was closed with my credit card in my favor. DO NOT BUY FROM THESE LOSERS AND RIP OFF ARTISTS! An F rating with the BBB should tell you something in addition to all of these rave reviews

1. Februar 2026

Platform Resolution Team

Antwort des Unternehmens · 1. Februar 2026

We would like to clarify the full timeline for transparency. This order involved a shipment that was not successfully delivered due to a carrier issue. When the issue was reported, we immediately opened a carrier investigation to find out why the item was stuck in transit, which is the standard procedure for lost-in-transit claims. Throughout this process, we remained in continuous communication — over 20 documented email exchanges — working toward resolution. We will attach some emails here for transparency: ---- Wendy Kemmerer wendy@pnfertilizers.com Tue, Dec 2, 2025, 11:56 AM to me What is the actual status of this order? The order was place 11/12 and it’s still saying another 23 days? Ridiculous since this was supposed to be a Xmas present. --- HighPeak Support support@highpeakco.com Wed, Dec 3, 2025, 4:27 AM to Wendy Hi there! 😊 Thank you so much for reaching out—and I completely understand your concern, especially with this being a gift. I want to clear up a quick tracking detail and make sure you feel confident in where things stand. 📦 Order Tracking: XXXXX 💡 Just to clarify: the number you're seeing (23 days) is how long the order has been in transit, not how many more days it will take to arrive. I know that can be a little confusing on the tracking page—thank you for pointing it out! Your order is for the full-size body massager, which is considered an oversized/bulky item due to its size and internal components. Because of that, it ships via a specialty bulk carrier, which does take a bit longer than smaller parcels. This is also noted at checkout for this product category. That said, I agree—it looks like it’s been a bit longer than usual since the last tracking update. I’ve already reached out to the carrier directly for a status update and will follow up as soon as I hear back. 📍In the meantime, could you kindly confirm your full delivery address, just so I can make sure everything is 100% correct on our end? Thank you again for your patience—we’re keeping a close eye on this and I’ll make sure you’re updated every step of the way 💙" ---- Customers are always fully protected under HighPeak Refunds+ if items arrive damaged or not at all. Once the carrier confirmed the shipment was lost, we approved a full refund. However, chargebacks had already been filed on the transaction while we were in mid resolution and active communication. Under card-network rules, merchants are legally unable to issue refunds while a dispute remains open (the option literally disappears). This restriction is enforced by the payment processor and card issuer — not by the merchant. We clearly communicated that the chargeback needed to be formally closed through the issuing bank before a refund could be processed. Instead of allowing the standard process to complete, our support team had to go back and forth explaining the situation. For context, a separate order for the same item was placed by your husband. Despite facing the same carrier delay, his case was resolved with a full refund as soon as carrier confirmed because the standard process was followed. This confirms that our systems work as intended when disputes do not block the refund path. Regarding collections: this action was not taken immediately or without notice. Multiple written notices were sent after the bank-assessed chargeback fees were incurred. Escalation occurred only after deadlines passed without payment or resolution and after we did our best to advice against the chargeback closing as it incurred fees that could've easily been avoided for everyone involved. The balance referenced reflects documented card-network chargeback fees imposed on our platform and distributor due to the dispute process. These fees are not arbitrary and are fully recorded. We maintain complete written records of all communications and remain confident that this matter could have been resolved quickly had the standard refund process been followed as we advised.

Wade

US · 31. Januar 2026

Verifizierte Bewertung

All your fears about shopping online…

All your fears about shopping online are realized.

31. Januar 2026

Barb Chapman

US · 30. Dezember 2025

Verifizierte Bewertung

Pet hair removal gloves

I ordered 3 pet hair removal gloves. They were more expensive than the others I looked, but I was impressed by supposedly how well they work. What I received is something totally different, cheap, and it just doesn't work. I also didn't get the $20 gift card. Their reviews were so good and most likely fake. I should have dug deeper. From now on it's only Amazon. Update 3/3/26: I did not receive any emails as they stated about how to return or $20 coupon as promised. Update 3/5/26 I checked spam and inbox, no emails from you. What email do you have?

30. Dezember 2025

Platform Resolution Team

Antwort des Unternehmens · 30. Dezember 2025

Update 3/5/26 - The email associated with the purchase appears to be barbchapman04@gmail.com. We will send you an email there now. Please check both your inbox and spam folder. If a different email is needed, please let us know and we will gladly resend everything to the correct address. Original: Hi Barb, We’re sorry to see this feedback and would like to clarify the timeline. You emailed us on December 29th at 4:16 PM requesting a return and mentioning the gift card. We responded the same day at 11:26 PM with return instructions, clarification regarding the product, and confirmation that the $20 gift card had been automatically sent to b*****04@gmail.com (using *** for privacy) shortly after purchase. We did not receive a follow-up response after that email, but we remain ready to assist. If the gloves you received differ from what is shown on the product page (including the demonstration video second on the media carousel), please let us know and we will review it immediately. You can review the product again here: https://highpeakco.com/products/pet-hair-remover-glove Please respond to our email from December 2025 (support@highpeakco.com) and we can help. Update 3/5/26: Your update states that no email was received regarding return instructions or the $20 gift card. We have confirmed that our response was sent on December 29, 2025 at 11:26 PM to barb****4@gmail.com, and that the $20 gift card was automatically issued to the same address at the time of purchase (sent within 5 minutes of your order date/time). These actions are timestamped and documented in our system. We are able to provide screenshot verification of both emails -- the response to your email and the gift card. Let us know if you'd like us to share those here or via email. Our support responses and promotional credits are system-tracked and automatically triggered. There is no operational scenario in which withholding either would benefit our platform. This concludes our clarification of the documented timeline for this order. If you'd like further assistance or clarification please email us at support@highpeakco.com our team works 24/7 to assist every customer.

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