Bewertung
2,5
Mangelhaft · von 5 Sternen
Haushaltswarengeschäfthocho-knife.com
Hocho-Knife Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
82
6 in den letzten 12 Monaten
Haushaltswarengeschäft
30%
Anteil 5-Sterne-Bewertungen
Bewertungen (82)
6 in 12 MonatenIhre Stimme
Erfahrung zu Hocho-Knife schreiben
Xavier Leong
Verifizierte Bewertung
Advice: Defects & odd fees (not a “satisfaction” issue)
For context, I ordered a Yu Kurosaki knife that arrived slanted and with a rattling sound when shaken lightly on its side. I contacted support, provided photo/video evidence, and they instructed me in writing to return the knife. After tracking showed the return had been delivered back to them, they stated they could not confirm the issue and offered only: - I pay for shipping to have the knife sent back to me, or - a refund minus a 30% “cancellation fee.” They also set response deadlines repeatedly throughout the process, in two cases stating: “Please let us know your preference within 48 hours… otherwise we would deem that you agree with the cancellation (option 2).” I’ve also seen other customer reviews on this website alleging significant cancellation/handling fees (e.g., ~20% after 1 hour of ordering, or fee deductions even after a return). I declined both options and escalated through Paypal, receiving a refund within 3 days. If you're in a similar situation, you can raise the issue through Paypal Buyer Protection or your payment provider, (e.g., a bank chargeback if applicable). Tips for anyone buying: unbox on video, take clear photos, document defects immediately, and don’t use the knife until you’ve thoroughly inspected it. Keep all emails and tracking. Don’t accept “silence = acceptance” deadlines. If your order is cancelled or the item is discontinued and you never receive it, don’t accept any “handling/restocking/cancellation fee", request a full refund of everything charged. If they refuse or delay, you can make your case via PayPal (Item Not Received) or your bank/card chargeback and attach the order confirmation, cancellation notice, and proof of charge. No item received > no basis for keeping the funds. __________ To pre-empt the usual deflections: - This was not a change-of-mind cancellation. The return was initiated after a defect report and approved by Hocho (in writing). - “We can’t reproduce it” doesn’t negate the original evidence (intermittent fitment/play and alignment issues can be hard to reproduce depending on handling). The visible alignment issue was also present in photos and I had three videos of the rattling. You can use your original evidence in a dispute. - Any discussion about a “sleeve/guard” or case insert scuff is a packaging matter and unrelated to the underlying knife defect, and does not convert this into a discretionary cancellation. - The knife was not used for food prep/cutting at all. It was inspected only with minimal handling, then returned as directed. - I made sure to provide order number, tracking, and the email screenshots confirming return label instruction, delivery back to Hocho, and the later 30% fee vs paid-shipping options. - As a defect return, policy about cancellation fees is irrelevant. Finally, if this were truly a “customer satisfaction/low satisfaction” return (their wording), a defect return process would not have been initiated after reviewing the evidence. The attempt to reframe it that way after receiving the return is what led to the dispute. They wrote: [We would like you to understand that "low satisfaction with a product" does not necessarily equal "defective product."] I refused to let a documented defect (with evidence, returned under their written instruction) be flattened into a “satisfaction” issue in order to justify fees after the return was delivered. _________ Edit: As expected (see my pre-empt section), their response is to repeat that they “could not confirm” the defect after receiving the return and therefore treated it as a “non-defective/low satisfaction” return (including fee options). This is exactly the pattern I described. Once the return was delivered, the only options offered were paid shipping to send it back or a refund minus a 30% “cancellation fee,” with “respond within 48 hours… otherwise we would deem you agree” condition. They also pointed to policy (again as expected), but the issue is applying a “low satisfaction” fee policy after a defect based return was authorised and the item was already returned. So the matter was ultimately resolved only via PayPal, which is exactly what my review is about. Side note - payment disputes are much easier when the seller has the item, because they can’t keep both the product and your money. "Merchant has the item" is one of the strongest positions. _________ Edit (2): For reference, the business flagged this review as “defamatory”. reviewed it and reinstated it.
0
John Hale
Verifizierte Bewertung
Great Experience!
I ordered two Sakai Takayuki 33-Layer VG10 Damascus Hammered knives. I have used this brand of knife in the past and love it. After having seen so many bad reviews of Hocho Knife, I was concerned that I might get knock-offs or that my order would never arrive. Happy to report that the knives arrived and are excellent! Other reviewers who had bad experiences are likely ordering low-end cutlery. I will say that PayPal doesn't seem to like Hocho and held up my order for 10-days. Once that cleared, the knives came quickly! I will happily reorder from Hocho, but will not use PayPal next time.
0
Serge Mendelenko
Verifizierte Bewertung
Stay away from this webstore.
Stay away from this webstore. I place an order. 3 days later they offer some different options. I got a knife few days later. Trying to cut a vegetable and surprise- blade starts to loose a metal chips right away. After 2 days required return. Customer support answer-"we don't accept return for used knife ". Great!
0
chami69
Verifizierte Bewertung
Stay away from.. unrealistic high price tags
Use to be a good place. I spent lot of money here. Now it’s a ridiculous site with crazy expensive price tags. Unbelievable.. very unorganised company with no realistic, reasonable buisness ethics.. prices going up every single day.. and they think they are the only place selling Japanese knives As an answer to their reply here, a good organisation should see around and keep competitive rates. I am a person who lived in japan half of my life and visit often.their pricing are nearly 25% higher than the competitors and want to highlight this. This BS what they talk about limited quantity is only for very few craftsmen’s winch mostly they target local markets. Most the brands honcho knife sells here are industry scale products.
0
Maxime Tortora
Verifizierte Bewertung
Go away from this store!
Go away from this store! There is no update on the website, the customer service is very bad, they reject my order 3 days after they received my money that's Unacceptable! I sent an email this morning to PayPal for my money back.. I am very disappointed right now. So don't do the same mistake guys!
0
Die Akte
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Ist Hocho-Knife seriös?
Hocho-Knife erreicht aktuell 2,5 von 5 Sternen aus 82 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (2-9-1 Motomachi-dori, Chuo-ku, 650-0022 Kobe, JP) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hocho-Knife?
Kundinnen und Kunden bewerten Hocho-Knife im Schnitt mit 2,5 von 5 Sternen („Mangelhaft“) auf Basis von 82 Bewertungen. 6 davon stammen aus den letzten 12 Monaten.
Wo hat Hocho-Knife seinen Sitz?
Hocho-Knife hat seinen Sitz in 2-9-1 Motomachi-dori, Chuo-ku, 650-0022 Kobe, JP. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Hocho-Knife gibt es?
Die bestbewerteten Anbieter in der Branche Haushaltswarengeschäft sind Cdiscount (4,3 von 5), Power (4,1 von 5), Holie Living (4,2 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hocho-Knife beansprucht?
Nein. Das Profil von Hocho-Knife ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hocho-Knife hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hocho-Knife auf Bewertungen?
Hocho-Knife lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann Hocho-Knife negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.