Bewertung
2,5
Mangelhaft · von 5 Sternen
Kreuzfahrtgesellschafthollandamerica.com
Holland America Line Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
60 in den letzten 12 Monaten
Kreuzfahrtgesellschaft
23%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
60 in 12 MonatenIhre Stimme
Erfahrung zu Holland America Line schreiben
Terry Warren
Verifizierte Bewertung
Excellent experience on board…
Excellent experience on board Koningsdam to Alaska early August. First class customer service; very smooth and well organised embarkation and disembarkation. Could not fault ratio of staff to passengers, their helpfulness, courtesy and hard work. Cabin very clean and comfortable. Food was very good and all the dining options we tried were superb, particularly Marimoto by Sea.
0
Andriy Kunytsin
Verifizierte Bewertung
Pinnacle Grill dinner
Very Disappointing Experience I paid separately for a Pinnacle Grill dinner for six people on Koningsdam to celebrate my 60th birthday. Our seating request had been made months in advance and followed up directly with the restaurant before the reservation. We arrived 20 minutes early and were told we would be called when our table was ready. We waited nearby for approximately 30 minutes, including after our reservation time, but nobody called us. Guests who arrived after us were already seated. When we finally followed up ourselves, our table had apparently already been ready for about 25 minutes. The issue was not simply getting our preferred table. It was being told we would be called, not being called, unnecessary waiting, and dismissive treatment despite other tables being available. I later submitted a detailed complaint to Holland America Guest Relations and received two formal responses that completely missed the actual issue. Very disappointing, especially for a separately paid dinner celebrating a 60th birthday.
0
John Ciaccio Warren
Verifizierte Bewertung
A $12,100 Cruise Marred by Misrepresentation, Flooding, Unreliable Internet, and an Unexplained Charge
My wife and I recently returned from an 11-day Holland America cruise that began on September 10, 2025. We paid approximately $8,600 for the cruise and another $3,500 for excursions. Considering that substantial investment, the misinformation, service failures, and inadequate response we experienced were unacceptable. Holland America charged an additional $495 to my credit card that does not appear on any invoice or itemized statement. I repeatedly requested an explanation but received no response. Charging a customer without providing documentation—and then ignoring requests for clarification—raises serious concerns about transparency and accountability. Before booking, our cruise consultant assured us that the ship had recently emerged from dry dock and had been completely overhauled. We were not told that the vessel was more than 20 years old and showed obvious signs of age and disrepair. That description directly influenced our decision to book. The ship’s condition became a serious issue when faulty plumbing caused a substantial flood in our stateroom. Our luggag was damaged and the room became uninhabitable. Instead of relocating us immediately, Holland America placed a large commercial fan in the room and suggested that we sleep elsewhere because of the noise. The delay in moving us forced us to cancel an early-morning excursion. Holland America offered laundry service for the damaged luggage, even though its own laundry personnel admitted they were not equipped to clean or restore it. Reliable internet access was also essential because I own a cybersecurity company and manage online security services for numerous clients. I clearly explained this requirement before booking and was assured that connectivity would not be a problem. In reality, the onboard internet was slow, unreliable, and repeatedly disconnected, seriously disrupting my business responsibilities. Our Venice excursion was another major failure. After paying $640, we were left at the port without meaningful assistance. The telephone number Holland America provided was unusable, making it impossible to contact anyone aboard the ship. We ultimately endured a two-hour train ride back to the vessel. Despite this pattern of misinformation, damaged property, operational failures, and inadequate passenger assistance, Holland America offered only $150 per person—$300 against a trip costing approximately $12,100. That offer was insulting and did not meaningfully address the unexplained charge, damaged luggage, flooded stateroom, cancelled excursion, unreliable internet, or the fact that we were stranded in Venice. This was not a single inconvenience. It was a pattern of misrepresentation, poor communication, service failures, and inadequate crisis management. Prospective passengers should obtain every important promise in writing, carefully examine all credit-card charges, independently investigate the ship’s age and condition, and avoid relying solely on verbal assurances from Holland America’s consultants. Holland America should provide a complete written accounting of the unexplained $495 charge and substantially greater compensation for the financial losses and service failures we experienced. Until the company meaningfully addresses these issues, I cannot recommend Holland America.
0
silvia berlijn
Verifizierte Bewertung
Wij hebben een slechte ervaring gehad
Wij hebben een slechte ervaring gehad. Wij kunnen een vergoeding als we een andere cruise boeken. Dat wil je toch niet. Wij gaan nooit meer met Holland Amerika. Uitgescholden worden een bediende aan tafel, gaat me toch wel tever. Hij had helemaal geen idee wat een allergie is. Gast hij naderhand aan mijn partner excuses maken. Had hij bij mij moeten doen.
0
Steven Anderson
Verifizierte Bewertung
Cancelled the glacier stops and did not…
Cancelled the glacier stops and did not honor the glacier guarantee
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Holland America Line
Kreuzfahrtgesellschaft-Ranking →Häufige Fragen zu Holland America Line
Ist Holland America Line seriös?
Holland America Line erreicht aktuell 2,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Holland America Line?
Kundinnen und Kunden bewerten Holland America Line im Schnitt mit 2,5 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 60 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Holland America Line gibt es?
Die bestbewerteten Anbieter in der Branche Kreuzfahrtgesellschaft sind Hays Travel (4,6 von 5), Brittany Ferries (4,0 von 5), Icruise (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Holland America Line beansprucht?
Nein. Das Profil von Holland America Line ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Holland America Line hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Holland America Line auf Bewertungen?
Holland America Line: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Holland America Line negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.