Bewertung
3,4
Durchschnittlich · von 5 Sternen
Unternehmensdienstleistungenhomestay.com
Homestay Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
392
12 in den letzten 12 Monaten
Unternehmensdienstleistungen
28%
Anteil 5-Sterne-Bewertungen
Bewertungen (392)
12 in 12 MonatenIhre Stimme
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Thuta Hlyan Htet
Verifizierte Bewertung
Explicit material seen by a 17-year-old, reported and closed as "not anyone's fault."
I stayed at a Homestay.com property in the Vancouver area in December 2025 and left early on 28 December. I reported the host's conduct to Homestay support on 1 January 2026. What I reported: the host said Indians and Pakistanis are "dirty" and don't follow rules, while Asians do follow rules and are therefore "good"; showed me and another guest, who was 17, photos of previous guests on his phone while calling some of them A-hole; while he was scrolling, a video of a naked woman was visible and was seen by that 17-year-old; also asked whether I understood English in a condescending manner; addressed me by my nationality instead of my name; and shouted at me when I didn't return a greeting. How Homestay handled it: over five days I was asked twice for a booking reference, then asked to confirm who was writing the complaint, and was sent screenshots of private messages between the host and another guest. I was then asked what I was trying to achieve, "considering your friend appears to have no issues and continues to reside in the property." The final reply opened by describing the host's outstanding record and calling my account surprising, then concluded that the two versions varied significantly, that Homestay could not judge because they were not present, and that "sometimes bookings simply do not align, which is not necessarily anyone's fault." In the entire thread, nobody addressed the explicit material being seen by a minor, or the comments about nationality. Not to investigate them, not to relay a denial of them. They were never mentioned. I also learned Homestay does not process payments, so cash handed to a host sits outside the platform entirely. Book here understanding what recourse looks like. A fully documented report produced no stated action and no account of what was done.
0
Will
Verifizierte Bewertung
Experience is Completely Dependent on Host
Do NOT use this website to book accommodation as hosts can cancel a booking without communication any time before your stay. I was given an internship to study in Vancouver for 3 months. During part of this period, I had booked to stay in Homestay accommodation for 4 weeks. I booked the accommodation on 23rd April for the 22nd August until 19th September. I had confirmed the booking on Homestay.com. I received an email from the host talking about house rules and saying the booking would require me paying two weeks deposit which they would email me further details about the payment schedule. I did not receive any further emails about payment schedule and assumed my booking was secure until I did. When I arrived in Vancouver, I emailed the host on 16th July asking a few questions and confirming my booking was still confirmed. I did not receive a reply until the 27th July where the host said: “Unfortunately, we need to cancel your booking made through Homestay.com. We only accept bookings with a prepayment of the first two weeks, as shown on our profile. Since we did not receive a deposit, the room was booked and paid for by someone else a while ago for August and September.” I now had no accommodation and only 3 weeks’ notice to find accommodation for the rest of my stay. Homestay does not provide any compensation (apart from the booking fee refund) or help with finding other accommodation. Not surprisingly accommodation has massively increased in price due to the short time before booking compared with when I first booked the room in April. The accommodation was confirmed on Homestay.com, however the host still managed have other people book the room and override my booking. Following communication with Homestay, I never received any explanation about if the booking was done through their website or the host used a different platform. Either way I received no communication saying the booking was in jeopardy or that someone else had booked the room from the host or Homestay. I find this especially poor as they host clearly states the room was booked “a while ago”. Overall, I would not recommend using this site unless you have absolute confidence in the host. If they decide to cancel the booking you have no protection or compensation given to you by Homestay. Customer Service said they are sorry and are taking appropriate action to the host but all they actually did for me was say: “Unfortunately, neither you nor the host contacted us in advance, which meant we were not aware of what was happening and therefore could not step in sooner.” This isn’t useful for me finding accommodation or getting any compensation for now having to pay a premium for new accommodation. You are taking a risk of cancellation where you may have much less time and fewer options to find accommodation for your stay.
0
Michelle Pagola
Verifizierte Bewertung
★☆☆☆☆
★☆☆☆☆ I booked a long-term homestay through Homestay.com after relocating internationally to the UK and unfortunately had a very disappointing experience. On arrival, I was left waiting around 45 minutes outside the property, the host was not present, and the room was not clean or properly prepared. I documented hygiene concerns and contacted customer support immediately. To be fair, the host later tried to improve the situation and was personally kind to me. My issue is not primarily with the host. My issue is with the platform itself. I reported concerns from day one and repeatedly raised questions about guest protection and what would happen if the accommodation became unsuitable. Despite this, I was told that after a short initial period any refund would need to be negotiated directly with the host, even though the booking was made through Homestay.com. In the end, the situation became so stressful that I had to find alternative accommodation and leave early, resulting in financial loss and additional stress during an international move. Based on my experience, Homestay.com offers very limited protection for guests once a booking is underway. If you are considering a long-term stay, I would strongly recommend reading the policies carefully and understanding exactly what support is available should problems arise. Unfortunately, I would not use the platform again.
0
TERRASSON
Verifizierte Bewertung
ATTENTION AVANT DE RESERVER
ATTENTION AVANT DE RESERVER! Ma fille de tout juste 18 ans réserve 1 chambre à Dublin sur Homestay pour mai 2026 car elle part en stage en entreprise dans le cadre de ses études. Après des mois de recherches infructueuse, une entreprise accepte le stage et elle trouve "par chance" un logement sur le site Homestay. Malheureusement, une fois les 250€ de réservation versés pour la chambre, l'entreprise contacte ma fille pour lui dire que finalement, ils ne la prendront pas en stage... Ma fille contacte Homestay, demande l'annulation de la chambre et là, malgré les explications données, HOMESTAY refuse de rembourser les frais de réservation à ma fille prétextant qu'il n'est pas facile de trouver d'autres voyageurs pour l'hôte et que c'est fermé de leur côté... - on parle de Dublin où le logement est très compliqué à trouver: donc de nouveaux voyageurs potentiels très rapidement pour cet hôte - on parle d'une réservation faite le 30 avril et annulée le 04/05 INDEPENDEMMENT DE LA VOLONTE DE MA FILLE! Nous demandons donc à Homestay d'être conciliant et de regarder de nouveau la situation que ma fille a traversé, tout ça avec ses deniers personnels. Qu'un motif externe ne soit pas recevable et pris en compte est lamentable!! Homestay annonce a ma fille que c'est dommage qu'elle ait eu "un changement de plan" ce à quoi elle leur a répondu qu'elle n'était pas l'actrice du changement et subissait complètement la situation. Apparemment, aucun remboursement n'est possible dans ces conditions: dans quelles conditions est ce possible alors??? Nous pouvons présenter un justificatif mais rien ne nous a été demandé: situation balayée par Homestay!!! Nous n'en resterons bien évidemment pas là et sommes déjà suivi par une association de consommateurs pour nous aider dans notre démarche.
0
LR
Verifizierte Bewertung
I had such an amazing experience with…
I had such an amazing experience with Homestay.com from beginning to end. The whole process was smooth, welcoming, and professional, and I truly felt supported throughout my journey. A very special thank you to Felipe, who was absolutely amazing since the very beginning. He was always kind, patient, helpful, and quick to assist me whenever I had questions or needed support. It honestly made such a difference to feel that someone genuinely cared and wanted to help. The Homestay team overall has been fantastic, and I’m very grateful for the support, communication, and care I received. Thank you all for making this experience such a positive one. I would definitely recommend Homestay.com to anyone looking for a trustworthy and human experience while travelling or studying abroad!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 94 % der negativen Bewertungen.
Alternativen zu Homestay
Unternehmensdienstleistungen-Ranking →Häufige Fragen zu Homestay
Ist Homestay seriös?
Homestay erreicht aktuell 3,4 von 5 Sternen aus 392 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Dublin, IE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Homestay?
Kundinnen und Kunden bewerten Homestay im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 392 Bewertungen. 12 davon stammen aus den letzten 12 Monaten.
Wo hat Homestay seinen Sitz?
Homestay hat seinen Sitz in Dublin, IE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Homestay gibt es?
Die bestbewerteten Anbieter in der Branche Unternehmensdienstleistungen sind Bpost (4,2 von 5), VFS Global (4,2 von 5), Too Good To Go (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Homestay beansprucht?
Nein. Das Profil von Homestay ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Homestay hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Homestay auf Bewertungen?
Homestay: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Homestay negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.