Bewertung
1,5
Schlecht · von 5 Sternen
Hoover Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
470
95 in den letzten 12 Monaten
Staubsaugergeschäft
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (470)
95 in 12 MonatenIhre Stimme
Erfahrung zu Hoover schreiben
Kenn
Verifizierte Bewertung
Having already been waiting 2 weeks to…
Having already been waiting 2 weeks to have a 7 week washing machine fixed that had broken down. Door lock broken and needs a new motherboard after 7 weeks. Appointment today for Engineer that fails to come. On checking with Hoover as to why, i was told that Hoover had given the item motherboard to a wrong Engineer so will have to wait another week. That is at the moment 3 weeks to fix a broken 7 week old machine Made numerous calls to Hoover with no help. So far my experience with Hoover is a nightmare and i regret buying the washing machine from Currys.
0
Mireillhachem
Verifizierte Bewertung
Very Disappointing Experience with…
Very Disappointing Experience with Hoover Lebanon I am extremely disappointed with Hoover Lebanon’s after-sales service and customer service. We purchased a Hoover washing machine for around $1,350 six years ago. Although the machine is six years old, it was barely used because my brother, who owns it, lives abroad and does not live in Lebanon. The machine eventually stopped working, and we were informed that the electronic board needs to be replaced. We are absolutely willing to pay for the repair and the replacement part. The problem is that Hoover Lebanon has simply been unable to provide or find the required spare part. It has now been almost three months, since June, and we are still waiting for a solution. Every time we call, the person answering the phone simply tells us that we have to wait. We were told that they moved to a new location and changed their premises, and that they are still reorganizing and trying to locate their spare parts. But honestly, how can a major company like Hoover take three months and still not be able to locate a spare part simply because they changed their location? What is even more frustrating is the contradictory explanations we receive. If the machine had been used a lot, we would probably be told that it is normal for it to break down. Since it was barely used, we are now told that a washing machine needs to be used regularly. So what exactly are we supposed to do? If we use it, it’s a problem; if we don’t use it, it’s also a problem! It feels impossible to win with these explanations. Once again, the issue is NOT that we don’t want to pay. We are completely willing to pay for the part and the repair. The issue is the lack of spare parts, the lack of proper follow-up, and the fact that after almost three months, there is still no solution. For a major international brand like Hoover, and for a washing machine that cost around $1,350, I expected a much more professional and reliable after-sales service. A very frustrating experience, and unfortunately, Hoover Lebanon’s customer service has seriously disappointed us
0
Bhav
Verifizierte Bewertung
POOR POOR POOR
THE AI DOES NOT WORK! CANNOT SPEAK TO A HUMAN BEING!
0
Richard
Verifizierte Bewertung
Fridge freezer failed a few weeks after the 12 month warranty
My Hoover Fridge Freezer HOCH1T518 EWK-1 50/50 Fridge Freezer - White, stopped working 2 weeks after the 12 month warranty expired. The internal light started flashing which is connected to the control board instead of being a stand alone light unit, the control board failed and the top half of the fridge became hot. The part wasn't readily available to order As a loyal Hoover customer with a Hoover vacuum, washer and dryer I'm bitterly disappointed.
0
Brooke
Verifizierte Bewertung
Poor customer service
Unfortunately the reason for this 1-star review is the customer service, Mia. The vacuum works perfectly. However my backup battery never takes a charge and has never been used and is still under warranty. Hoover is giving me a hard time with replacing the battery as the vacuum is being used at my Pilates studio. I told them the vacuum works perfectly but the back up battery does NOT never, never charged and never been used. The person I spoke with was very condescending, pretended like we didnt speak 2 days in a row about the matter and never followed through on emailing me back after we spoke the first time. To be treated like this is unacceptable. Their products are not inexpensive and all I was asking for was a replacement for a battery that never worked and never been used.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Hoover
Staubsaugergeschäft-Ranking →Häufige Fragen zu Hoover
Ist Hoover seriös?
Hoover erreicht aktuell 1,5 von 5 Sternen aus 470 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hoover?
Kundinnen und Kunden bewerten Hoover im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 470 Bewertungen. 95 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hoover gibt es?
Die bestbewerteten Anbieter in der Branche Staubsaugergeschäft sind Vax UK (4,7 von 5), Dyson Deutschland (3,8 von 5), CREATE (3,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hoover beansprucht?
Nein. Das Profil von Hoover ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hoover hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hoover auf Bewertungen?
Hoover: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hoover negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.