Bewertung
2,8
Durchschnittlich · von 5 Sternen
Reinigungsmittelanbieterhotpoint-spares.co.uk
Hotpoint Spares Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
4 in den letzten 12 Monaten
Reinigungsmittelanbieter
24%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
4 in 12 MonatenIhre Stimme
Erfahrung zu Hotpoint Spares schreiben
Dola
Verifizierte Bewertung
Hotpoint Fridge Freezer FFUL1913P
Hotpoint Fridge Freezer FFUL1913P . Just discovered that if you want to swap the door opening from right hand side to left hand side you have to buy a special door reversal kit costing £26. Most other companies have design engineers who can design a simple bracket that is non handed and can be used on both sides, but apparently not the ones who worked on this appliance. I suggest they have a look at how other manufacturers have achieved this simple miracle of non handed design and apply it to their next project.
0
Laura Lee lozzi
Verifizierte Bewertung
Incompetent
My husband accidentally smashed the outer panel of our Hotpoint oven door. Annoying, yes, but he’s an engineer, so he did the responsible thing and ordered the replacement part directly from Hotpoint using the exact model number from the appliance. The part arrived quickly, which turned out to be the only competent moment in this entire saga. When he went to fit it, the panel was so wildly the wrong size (off by around 300–400mm) that it was obvious something was fundamentally wrong. After two painfully unhelpful live chats, Hotpoint insisted it was the correct part and suggested the issue must be with the manufacture of the outer door panel itself. In other words, their own product was made incorrectly, yet somehow we were the ones expected to sort it out. Instead of taking responsibility, they issued a return label and made us pay again for a second part, promising a refund only once the first was returned. For a mistake that originated entirely with them, this is shockingly poor service. The second part arrived today and unbelievably, Hotpoint managed to make things even worse. They sent the inner door glass instead of the outer panel, and the packing label wasn’t even for the part we ordered. At this point, it’s hard to tell whether this is incompetence, disorganisation, or simply a complete lack of care, but whatever it is, it’s unacceptable. Meanwhile, we’ve been left without a working oven for days, trying to feed a family using nothing but a hob and a microwave because Hotpoint can’t manage the basic task of sending the correct part for their own appliance. This isn’t just inconvenient, it’s disruptive, expensive, and entirely avoidable. We now have to call again tomorrow, and based on the pattern so far, we’ll probably be charged yet again for whatever random item they decide to send next. The whole experience has been a masterclass in how not to treat customers. Avoid Hotpoint for spare parts if you value your time, your money, or your sanity. Their service has been nothing short of appalling.
0
Janet Ozer
Verifizierte Bewertung
Hotpoint spares rip off
There are two control knobs on my Hotpoint built in oven. One to select fan, grill etc, and the other is the temperature knob. Unfortunately the temperature knob broke off so I contacted Hotpoint spares to find a replacement. I was told that the part would cost £40 plus £17 postage. I decided to look elsewhere as £57 for a small piece of plastic seemed ridiculous. I found the item which matched the serial number for my oven on eBay for £6.99 for two plus free postage! It fits perfectly and I have a spare.
0
customer
Verifizierte Bewertung
Atrocious service
I bought a HOTPOINT cooker in January 2025. In August the inner door C00704396 shattered. On August 29 a HOTPOINT engineer order the part. HOTPOINT have no stock. Estimated time of arrival to HOTPOINT is 28 days after 30 August. So no oven for at least month. Contacted HOTPOINT - they don’t care.
0
Tim Clarke
Verifizierte Bewertung
Non-existent customer service
On the website it clearly states: "Our dedicated consumer service team is also ready to assist you over the phone. We're committed to quickly getting you the right part, so your appliance is back up and running in no time." This is a complete and utter lie. I found the exploded drawing that covered the parts I wanted. However, when I clicked on one of the parts, for some reason it then offered me two different parts. Unfortunately, neither of these had a photograph or proper explanation. So I phoned the order line. However, this line is not staffed by knowledgable advisors - merely order takers! I could place an order if I knew what part I wanted, but I was phoning for advice because their website was unclear. The "helpful" minion told me the way to get help was to use the online chat on the website, which I did. Eventually, after having battled to convince the annoying bot that I wanted to speak to a real person, I got put through to someone little better than the bot. He told me he couldn't help - I would need to speak to the parts department. He gave me a number different to the one on the website, which I rang. I got a very familiar series of annoying questions, before being put through to another order taking minion who, like the first, was utterly clueless about any of the parts he was taking orders for. So, far from being "committed to quickly getting you the right part", the company couldn't be more obstructive if it tried. If this review was for incompetence in dealing with the public, I could give them full marks! Sadly, not an experience I would ever want to repeat, and therefore I would be reluctant to buy any products from this company in the future
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
GB
Alternativen zu Hotpoint Spares
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Ist Hotpoint Spares seriös?
Hotpoint Spares erreicht aktuell 2,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Hotpoint Spares?
Kundinnen und Kunden bewerten Hotpoint Spares im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 4 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Hotpoint Spares gibt es?
Die bestbewerteten Anbieter in der Branche Reinigungsmittelanbieter sind Lakeland (4,7 von 5), MediaMarkt NL (4,4 von 5), Home Store + More (4,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hotpoint Spares beansprucht?
Nein. Das Profil von Hotpoint Spares ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hotpoint Spares hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hotpoint Spares auf Bewertungen?
Hotpoint Spares: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hotpoint Spares negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.