Bewertung
2,5
Mangelhaft · von 5 Sternen
Geschäft für Computerzubehörhyperx.com
Hyperx Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
7
2 in den letzten 12 Monaten
Geschäft für Computerzubehör
29%
Anteil 5-Sterne-Bewertungen
Bewertungen (7)
2 in 12 MonatenIhre Stimme
Erfahrung zu Hyperx schreiben
Alex Joseph
Verifizierte Bewertung
Really terrible customer service system and process
I am absolutely appalled at HyperX customer service. It is largely system and process limitations rather than a people issue. It took me 1 hr 30 mins to try and resolve a simple product issue - a volume wheel on a headset that has stopped working. I have been cut off multiple times because their chat times out after a few minutes of inactivity which could be the agent taking time to reply and even then it cuts you off. You then have to start again, because it doesn't take your contact details till the very end and it doesn't save the chat in any way. You're asked to provide so many different forms of proof, one of which was extremely difficult to do - how on earth are you meant to show a volume wheel spinning, but not altering the volume?! And you have to do this with the headset fully in the video. So this takes time, so once again the session timed out and I had to start again. They ask you for so many different types of files - invoice, video, photos and yet the chat function doesn't support attaching files... yep, seriously. So you have to find somewhere to upload it to and then share it via a link. Such an annoying and frustrating experience. It would be so much easier if the chat bot told you to get all that stuff ready, before you enter a chat. You don't even need to speak to an agent to be fair... all they do is then send it to another department for review!
0
NA
Verifizierte Bewertung
Rude customer service
I never write reviews, this is literally my first, but HyperX has the WORST support I have ever seen. I received a defective pair of headphones and I first attempted troubleshooting with an agent who was incredibly rude to me and acted like I was stupid for not understanding everything. I then spoke to another agent about returning, and it was a whole battle just for them to give me a label. And then another agent told me that I couldn't return through them since I purchased on TikTok even though the previous agent gave me a label, so I tried speaking to one more agent just to confirm if I could or not since I was told two different things, and they were ALSO incredibly rude about it and made a comment on how I'm "in and out" of their chats... like yeah?? Because you guys keep giving me different information?? I was planning to purchase a better pair from them after returning, but because of their god awful support, I will be taking my business elsewhere. I have never seen such rude customer service.
0
Chris
Verifizierte Bewertung
Schaut euch das Impressum an
Schaut euch das Impressum an. Hp.com Böblingen. DA STIMMT WAS NICHT FINGER WEG‼️
0
Clair Brown
Verifizierte Bewertung
Customer Service barely exists
Absolute pain to speak to anyone, customer services is via email only and its hit and miss whether they will answer your question or you have to ask again, so to get a problem resolved took almost a week of back and forth and many chasing emails. In the end I had to threaten a chargeback to get a response and a refund. Would never ever buy from again even if they were 50% cheaper than everywhere else.
0
Gary McKay
Verifizierte Bewertung
Expensive ssd failed with very little use but out of warranty so I'm stuffed. Rubbish!
I had an SSD which had been used as camera storage only twice. It developed a fault and became useless. This was an expensive purchase! Warranty turns out to be 3 years! Doesn't reflect confidence in a product that holds crucial data. No luck in getting a replacement,
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Hyperx
Geschäft für Computerzubehör-Ranking →Häufige Fragen zu Hyperx
Ist Hyperx seriös?
Für Hyperx liegen bisher 7 öffentliche Bewertungen vor (2,5 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: US. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Hyperx gibt es?
Die bestbewerteten Anbieter in der Branche Geschäft für Computerzubehör sind Eldorado (4,0 von 5), IGGM (4,6 von 5), Batteribyen (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Hyperx beansprucht?
Nein. Das Profil von Hyperx ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Hyperx hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Hyperx auf Bewertungen?
Hyperx: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Hyperx negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.