Bewertung
4,6
Hervorragend · von 5 Sternen
Unternehmenilluminated-mirrors.uk.com
Illuminated Mirrors Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
60 in den letzten 12 Monaten
Unternehmen
85%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
60 in 12 MonatenIhre Stimme
Erfahrung zu Illuminated Mirrors schreiben
Mr L Smith
Verifizierte Bewertung
I dealt with joby,she was extremely…
I dealt with joby,she was extremely helpful iwill definitely use this company again thankyou
0
julia
Verifizierte Bewertung
Very helpful service and a very good cabinet. Recommend!
We bought a bathroom cabinet mirror from Illuminated Mirrors. It unfortunately came chipped from the shipping. We explained the situation and they were very helpful, they asked us to send some photos, which is perfectly understandable, but did not make any fuss about sending us a replacement for the broken pieces, that we could then easily install ourselves. Joby in particular was very kind and helpful. The cabinet itself is great, with bluetooth and sensor based lighting. We highly recommend.
0
Liz M
Verifizierte Bewertung
One rule for them, another for their customers
Ordered a mirror costing over £600 based on the delivery lead times advertised at point of sale. These showed the item would be with me in 2 working days every time I viewed online. At the point of purchase, it actually showed next day, but I took that with a pinch of salt. The next day I received an email saying the lead times were wrong, and gave me a delivery date of 1 week thereafter. Their "explanation" was as follows "Due to a technical glitch on our website affecting the delivery-date calculation, your order was received without the correct delivery information showing at the time. I can now confirm that your delivery is scheduled for 24 June 2026." On receiving that email, I went to their website to see what the published delivery date was if I ordered the same item that day as a new customer. It gave me a delivery date of 22nd June not the 24th with no warning that the date is wrong. As a company selling online, if you have a known technical glitch giving incorrect information to customers (and upon which they make their purchasing decisions), then fix it. It isn't difficult. At this point I'm committed and have pushed my electrician back to install in line with what they now tell me is the scheduled delivery date (allowing a couple of days grace). Next contact from them is the 23rd June when they write to tell me that "Due to exceptionally high demand for our popular items, our production team is experiencing temporary constraints, which has caused a slight delay in dispatching your order." According to them, the "The good news is that your item is already scheduled in our production plan and is moving into its final stages. We’ve scheduled dispatch no later than Friday, 10-Jul‑2026" On the 1st July, I then get another email to let me know that they can't produce the mirror ordered " as the shaver sockets required for this model are currently out of stock." They then offer me two options - wait even longer until the sockets come in to stock (7th July expected) or pick an alternate mirror. The alternate mirror being smaller - if i'd wanted a smaller mirror i'd have ordered a smaller one. I asked if they could produce the mirror without the shaver socket to expedite, as to be honest I'd not even realised it had that feature and didn't need it. Fast forward to the 7th July and I get notification the item has been dispated. I rebook my electrician to install - the earliest he can come is the following week. The item is stored where it was delivered, in its packaging because my home is a building site. This experience goes from bad to worse. The mirror which has remained in its original packaging since delivery because I do not have space to store and unpacked and highly breakable item, safely. The mirror sports a huge chip in the back of the mirror, some sort of glue all over the front and a £600 piece of unsightly mirror that can't be used. I send them pictures of the chip, the corresponding corner of the packaging (which you can see some sort of green mark indicating its been pressed against something in that area and the internal "frame" has failed) asking them what can be done. Their response. NOTHING. The mirror was installed (because I had no choice, i'd had two failed electrician bookings due the ongoing delays) and it was clear as day from the packaging that it had failed. I understand the T&Cs state somewhere in there that you have 30 days to inspect blah blah blah and I missed that not to install. A month on from something that should have been delivered the next day I needed something on the wall that wasnt a hole with electrical wire poking out. So yes, I messed up after a month of being ran around, and yes they are off the hook and i have a piece of junk on the wall that needs to go in the skip - but that's MY fault. Perhaps I'd have been more on the ball if they had advertised correctly, not lead me up the garden path gave ever changing delivery dates and ever changing "reasons" for delay. Oh and the resolution for the glue that was all over the mirror? They would send me out "special steel wool" - erm, no thanks. I'm not going to DIY fix a £600 mirror that has arrived covered in glue. On what planet is that even reasonable? Let me be clear that I take no pleasure in writing this review. I just feel horribly let down, and this isn't just about the break - its about what I see as dishonest communication, false claims made at point of sale, and ever moving goal posts with no real accountablity. They can break the agreement in those ways - but as a customer you need to follow the rules to the letter or be left high and dry.
0
BH
Verifizierte Bewertung
Excellent Service
I ordered a mirror and the customer service has been fantastic, Joby did a fantastic job in responding to all my queries quickly and has always kept me informed of the status of my order, the item quality is fantastic and I would recommend highly, thank you Joby for your fantasic service!
0
Archi Tech
Verifizierte Bewertung
Bathroom Mirror Fitting Cheap & Primitive
The positive first: Product was dispatched straight away and received in refreshingly good time. Package was of very well considered quality and protected the item very well Bathroom Mirror Itself -Light nice and mirror looks crisp -Mirror fitting and electric connection closer to a very cheap high street franchise. It has to be slotted on 4 screws which makes it hugely challenging. Too close to the wall and you have to grind the tile to get the holes slot in. Too lose and when you wipe the mirror you risking of unslotting it. Cable to connect is exposed to the bathroom humidity rather than contained in a box. Seriously in terms of design and assembly would put Zero -Theoretically it has a 10 year warranty Installed now and god knows if a family member breaks it unintentionally when they wipe the mirror
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 92 % der negativen Bewertungen.
GB
Häufige Fragen zu Illuminated Mirrors
Ist Illuminated Mirrors seriös?
Illuminated Mirrors erreicht aktuell 4,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Illuminated Mirrors?
Kundinnen und Kunden bewerten Illuminated Mirrors im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 60 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Illuminated Mirrors beansprucht?
Nein. Das Profil von Illuminated Mirrors ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Illuminated Mirrors hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Illuminated Mirrors auf Bewertungen?
Illuminated Mirrors: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Illuminated Mirrors negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.