Bewertung
2,5
Mangelhaft · von 5 Sternen
Elektronik & Technologieimage-line.com
Image Line Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
95
21 in den letzten 12 Monaten
Elektronik & Technologie
28%
Anteil 5-Sterne-Bewertungen
Bewertungen (95)
21 in 12 MonatenIhre Stimme
Erfahrung zu Image Line schreiben
Uwe.W
Verifizierte Bewertung
Disappointing treatment of a long-term customer – very little goodwill
I have been using FL Studio for many years and also have an existing FL Cloud Pro annual subscription for €99. I actually wanted to continue this subscription as usual. My only problem was that the PayPal account currently linked to my subscription is no longer accessible and needed to be replaced with my new PayPal account. What should have been a simple update of payment details turned into weeks of communication with support. Several times, I was referred to Stripe and a Stripe customer portal, even though I repeatedly explained that I had never created a Stripe account myself and had no Stripe login credentials. Only after numerous messages and an investigation by Image-Line together with Stripe was I finally given a clear answer: the PayPal account connected to my existing FL Cloud subscription cannot technically be changed. And this is where my real disappointment begins. I did not want to cancel my subscription. I did not ask for a cheaper plan. I did not ask for a free extension or any other special benefit. I simply wanted to continue paying for my existing FL Cloud Pro subscription using a different PayPal account. Since Image-Line's payment system apparently cannot make this change, I asked for a goodwill solution: once my current subscription expires, I would subscribe again if Image-Line allowed me to keep my existing annual price of €99. Apparently, even this is not possible. Instead, I was offered a discount coupon for the first year of a newly registered subscription. After that, future renewals would be charged at the new, higher subscription price. I find this extremely disappointing. When an existing customer explicitly wants to remain subscribed and continue paying, but cannot do so under the existing conditions because of a technical limitation in the payment system, I would expect a company like Image-Line to show considerably more flexibility and goodwill. What I find particularly difficult to understand is why there seems to be so little interest in retaining an existing premium customer. I made it very clear several times that I wanted to remain a customer and simply continue my existing subscription under the same conditions. Instead of offering a permanent goodwill solution, I am ultimately expected to accept a new subscription under different conditions. I will not do that. My FL Cloud Pro subscription will therefore expire, and I will not purchase a new subscription afterwards. That's a shame – not because I am dissatisfied with the product itself, but because I find the way an existing and willing-to-pay customer has been treated in this case to be neither particularly customer-friendly nor accommodating.
0
Music Mix
Verifizierte Bewertung
(1) no fl cloud since late last month no customer service at all, ai support is irrelevant to the issues I come across
no customer service at all, ai help is useless and kept repeating itself without offering a solution and I was informed I could wait for days before someone gets back to me and the still doesn't guarantee that the issue I have(fl cloud not responding and that includes downloaded samples, nothing plays or loads*internet is working perfectly), I have already lost weeks of creating and still even after days going back and forth with ai support, nothing seems to be working and I am not told when or if I will get assistance
0
Mick Silver
Verifizierte Bewertung
Terrible company and software - not for pros
Terrible company - non-existent 'customer service' - awful amateur overpriced products. I was badly recommended 'FL Studio' by Claude AI - what a complete disaster - this is terrible bug ridden and illogically designed UI/ UX music software for ANYONE remotely interested in writing / producing professional music, in my opinion. I was unfortunately fooled by online AI's tech recommendations and, to be fair, FL Studio's 'modern look' - But I wish I had looked at the numerous YouTube videos posted by pros slating and mocking it, before wasting £225 and 4 days of my life with this awful software and company. BUY IT AT YOUR OWN RISK!!!!> P.S. I am giving my license away to anyone stupid enough to want to waste time using it...- look at my screenshot of 'Gopher' - FL Studios own AI bot admitting I cant do the simplest things in their software eg solo more than one track simultaneously - what a joke!!!!! PPS When I politely asked for a refund after only a couple of days they outright refused with a completely impersonal stock email that basically said I should have read their terms and conditions. AWFUL Company.
0
Ron
Verifizierte Bewertung
They can revoke your copy for simply…
They can revoke your copy for simply using a VPN. I still own my copy, because I'm weird and actually look into the TOS, but I would have never purchased their software if I had known this. I will never buy from them again.
0
GhostOps
Verifizierte Bewertung
FL Studio is harrassing
FL Studio is run by harrassing, thieving idiots. They keep stealing my software off my personal computer because they are too daft to remember i bought it. I hate them as a company and will never purchase anything from them again.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Alternativen zu Image Line
Elektronik & Technologie-Ranking →Häufige Fragen zu Image Line
Ist Image Line seriös?
Image Line erreicht aktuell 2,5 von 5 Sternen aus 95 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (Charlottenstr. 1, 10969 Berlin, BE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Image Line?
Kundinnen und Kunden bewerten Image Line im Schnitt mit 2,5 von 5 Sternen („Mangelhaft“) auf Basis von 95 Bewertungen. 21 davon stammen aus den letzten 12 Monaten.
Wo hat Image Line seinen Sitz?
Image Line hat seinen Sitz in Charlottenstr. 1, 10969 Berlin, BE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Image Line gibt es?
Die bestbewerteten Anbieter in der Branche Elektronik & Technologie sind Argos (4,3 von 5), Three UK (4,7 von 5), SA Company (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Image Line beansprucht?
Nein. Das Profil von Image Line ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Image Line hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Image Line auf Bewertungen?
Image Line: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Image Line negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.