Bewertung
3,7
Gut · von 5 Sternen
Telefon- und Internetdienstimagine.ie
Imagine networks Erfahrungen
3,7von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
313
201 in den letzten 12 Monaten
Telefon- und Internetdienst
70%
Anteil 5-Sterne-Bewertungen
Bewertungen (313)
201 in 12 MonatenIhre Stimme
Erfahrung zu Imagine networks schreiben
Catherine Buckley
Verifizierte Bewertung
Being able to speak to a real person
Providing a real person to answer the phone Being able to answer any questions asked Wayne was very polite and helpful and he is a good problem solver. Thank you Wayne for your attention to detail.
0
Vincent Mannion
Verifizierte Bewertung
Absolute shocking customer service
Absolute shocking customer service. When I say customer service I’m not referring to staff who are thrown in the deep end. Was with imagine for some time and sent dozens of emails to customer service. I spent years months and months paying for a broken system. Then when your contract expires they swindle in to new contract claiming everything will improve. Which it does for about 3 weeks then bang terrible speeds and impossible to get through to complain on phone. Eventually if you’re lucky enough to get through speeds improve for another two weeks or so then bang. Oh and a big lesson is make sure you get any promises they make in writing because those promises will change once you get off the phone. I actually feel sorry for the staff as the only reason you can’t get through on phone must be because they’re dealing with complaints on a daily basis. I’m putting data of experience down as Aug 20th because there’s no option to put in several dates.
0
Oliver
Verifizierte Bewertung
I was speaking to Wayne today
I was speaking to Wayne today. Wayne was extremely helpful and friendly. He answered every query i had.
0
Compact living Ireland
Verifizierte Bewertung
Wayne was lovely
Wayne was lovely. Easy to talking, quick to fix problem
0
meealan
Verifizierte Bewertung
Broken Promises and 60-Minute Hold Times: Imagine’s 5G Migration is a Disaster
Having been a customer of Imagine’s fixed wireless broadband for over five years, I was previously satisfied with the service. Unfortunately, their recent handling of the transition to the 5G network has shown a total disregard for customer service and basic operational competence. At the start of this year, Imagine informed customers that our current service would be decommissioned in September and that we would be migrated to 5G. In June, however, they abruptly moved the deadline forward to July. I promptly ordered the new 5G broadband, and an installation date was set. On that day, the engineer arrived but was unable to complete the job because he lacked the necessary equipment. He assured me he would reschedule and explicitly promised I would not be disconnected in the meantime, a promise also made when I initially ordered. After several days of silence, I called Imagine, only to find that no follow-up appointment had been booked. Worse still, in early August, Imagine flipped the switch and decommissioned my original service, leaving me without internet access. This directly contradicted their written and verbal promises. What followed was a customer service nightmare. After endless calls, enduring hold times consistently between 45 and 60 minutes, I was finally offered an installation date 10 days after they shut off my service. Customer service staff were friendly but basically thrown under teh bus by bad decision-making by others in Imagine. Waiting nearly two full months for a functional install is completely unacceptable, especially as a remote worker relying on stable internet for my livelihood. Imagine’s complete failure to manage this transition has left me stranded. For anyone working from home, Imagine is entirely unreliable when infrastructure changes occur. To make matters worse, their plans are more expensive than competitors offering far higher speeds. It is profoundly disappointing that after more than five years of loyalty, Imagine chose to abandon me and likely hundreds of other customers in the same position without a second thought.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
Alternativen zu Imagine networks
Telefon- und Internetdienst-Ranking →Häufige Fragen zu Imagine networks
Ist Imagine networks seriös?
Imagine networks erreicht aktuell 3,7 von 5 Sternen aus 313 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Dundrum, Dublin, Dublin, IE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Imagine networks?
Kundinnen und Kunden bewerten Imagine networks im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 313 Bewertungen. 201 davon stammen aus den letzten 12 Monaten.
Wo hat Imagine networks seinen Sitz?
Imagine networks hat seinen Sitz in Dundrum, Dublin, Dublin, IE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Imagine networks gibt es?
Die bestbewerteten Anbieter in der Branche Telefon- und Internetdienst sind Vodafone UK (4,8 von 5), Imei (3,9 von 5), Immediate Connect (1,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Imagine networks beansprucht?
Nein. Das Profil von Imagine networks ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Imagine networks hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Imagine networks auf Bewertungen?
Imagine networks: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Imagine networks negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.