Bewertung
1,8
Mangelhaft · von 5 Sternen
Mietwagenanbieterindiecampers.it
Indiecampers Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
21
7 in den letzten 12 Monaten
Mietwagenanbieter
14%
Anteil 5-Sterne-Bewertungen
Bewertungen (21)
7 in 12 MonatenIhre Stimme
Erfahrung zu Indiecampers schreiben
gabriele
Verifizierte Bewertung
Evitatelo come la peste
Pagate più di 3000 euro per 14 giorni.il.solo ragazzo alla consegna presente non parla italiano e non mi spiega nulla.mi fa aggiungere però altre 650 euro di assicurazione e kit pulizia.mi danno un camper loro ( il modello richiesto non c'era) con zanzariera sopra lato guida rotta, batteria servizi morta e frigo che funziona a tratti.(Ho buttato cose scongelate).dal climatizzatore poco funzionante e dal bagno arriva puzza,avuta prima notte invasione di zanzare (nonostante le zanzariere) e di formiche per 2 notti.(C'era un nido e uscivano perfino dal bocchettone dell'aria).trovata gomma da masticare nel frigo.il loro materiale stipato nel gavone si rovescia sulle bici rompendomele.riconsegnato con 2 tacche di diesel ( mi era stato consegnato in riserva).alla consegna il ragazzo (che avrebbe dovuto controllare eventuali danni) prende le chiavi e va' mangiare.nonostante faccia l camionista di professione (penso di saper guidare) mi chiedono anche 166 euro di danni da loro inventati.insomma dei ladri,una vacanza da incubo.Mai più.
0
Karina Kowalska
Verifizierte Bewertung
A Very Disappointing Experience with…
A Very Disappointing Experience with Indie Campers in Italy – Catania and Florence Unfortunately, my experience with Indie Campers in Italy was very negative. I have travelled in campervans in many countries, including Australia, New Zealand, Scotland, England, Norway, Spain and Portugal, so I have plenty of experience to compare it with. In every other country, we received a clean, well-maintained and properly equipped campervan. Unfortunately, this was not the case here. Catania: On the positive side, the staff were very friendly and helpful. Unfortunately, the campervan itself left a lot to be desired. It was dirty and dusty, and there were cobwebs above the bed. It is difficult to accept this condition, especially considering the rental price and the standard one would expect from a professional company. I was also very surprised by the €70 charge for a gas bottle. In every other country where we have rented a campervan, gas was a standard part of the equipment and did not involve such an unreasonably high additional charge. Based on our experience in Australia, New Zealand, Scotland, England, Norway, Spain and Portugal, I find this completely unacceptable and difficult to understand. Florence: Here, the situation was even worse. The customer service was simply unacceptable. The office is located very far from both the airport and the city centre, which is already a significant inconvenience. They also do not provide an airport transfer. I have never encountered anything like this with a campervan or car rental company before. Because of the remote location of the office and the lack of any transfer service, we had to pay €70 for a taxi from their office to Florence. This is an additional and completely unnecessary expense that customers should be made aware of before booking. Once we arrived, the staff worked extremely slowly. Even worse, while returning the campervan, we were deliberately pushed to the back and given lower priority because we were returning the vehicle. Other customers were served before us, even though we had already been waiting in line. I have never experienced anything like this before.
0
Lawrence Murphy
Verifizierte Bewertung
Promised a refund, then refused to honour it
I had an extremely disappointing experience with Indie Campers. During my rental, I suffered a flat tyre. I was initially told by depot staff that the cost would be covered under my Protection Plan, and I was given documentation confirming this. After contacting customer support, I then received written confirmation that my refund had been approved and would be processed within 10–15 business days. After waiting, I was informed that no refund would be issued after all. Indie Campers admitted that their staff had misunderstood their own Terms & Conditions, that the reimbursement had been approved in error, and that I had been incorrectly told the refund would be processed. Despite acknowledging these mistakes and the confusion they caused, they refused to honour the written refund confirmation, stating that their internal policy did not allow it. It’s incredibly frustrating to be told a refund has been approved, wait for payment, and then have the company simply change its mind because of its own internal errors. Good customer service means taking responsibility for mistakes, not expecting customers to bear the cost. Unfortunately, I cannot recommend Indie Campers based on this experience.
0
Alessio
Verifizierte Bewertung
Shameful experience!
Just a few hours before picking up the camper, they called me with the final details (I had already completed the online check-in and paid in full for the rental, extra accessories, and premium insurance). I pointed out over the phone that I didn't have a physical credit card, and they said it wasn't possible to take the vehicle because a physical credit card is required to make the deposit. This important information was not clearly provided to me during the booking on the website. They told me that they couldn't do anything and that I had to give up on the camper. I therefore asked for a refund, since I had spent almost EUR 1.000, but they told me they couldn't fulfil my request. They left me unsupported in a city that is not mine. Without a vehicle, without a place to sleep. Furthermore, despite asking for an Italian operator, I always had to talk to foreigners who spoke English and were not always easy to understand. Shame on you! UPDATE 1 I've been contacted by an escalation member. He wanted to apologise and wrote that they are committed to continuously improving their service, and they will ensure that my report is passed along to the relevant departments to prevent this from happening in the future. Bla bla bla. At the end, he wrote that they could not do anything and would not refund me. Shame on you again! UPDATE 2 (29th May 2026) IndieCampers rejected my refund request. They waste a lot of words saying they're sorry and want to improve their service, but the facts say the opposite. Avoid IndieCampers!
0
Juliana Tomazini
Verifizierte Bewertung
Their own technical failures damaged their van and forced us to shorten our holiday. Then they charged us €1076 for it.
We hired an EU Active Standard 2 Auto Base for a trip from March 25–April 2. On March 20, we were emailed that our booked model was unavailable and replaced with an "EU Active Poptop 4 Manual Base at no extra cost." We accepted despite the inconvenience (we were travelling with a dog). On March 24th, the day before departure, we received a second substitution email: an Active Long 2 Auto Select, again "at no extra cost." At check-in, in person, we objected: we had booked parking for a more compact model, and this van lacked the entry step listed in their own vehicle guide, essential to my comfort and our dog's. We were told there was no choice and that we were outside the cancellation window. With campsites booked and also outside their cancellation window, we had felt we had no choice but to accept. On March 27, the heating stopped working. After a lengthy bot exchange, a human agent explained that the sensor was "sometimes loose" and we should wedge "a card or piece of carbord (sic)" behind it — and sent us a Google Drive photo (/file/d/1i9Gzp1vbhnPaWud0T3a5ig7bTfTiML3y/view) showing the fix using a nail file and a menstruation pad, confirming this is a known, recurring issue. We spent nights waking up freezing to reposition a credit card and pamphletwhen the sensor stopped working again. On March 30, we woke to a flooded van: fresh water had leaked, seemingly from under the sink, into drawers, cupboards, and the floor (the taps were completely closed and the pump was definitely not active). Support (we don't know if a bot or a human) instructed us to check hoses, wrap connections with waterproof tape, or use "a plastic bag + strong tape." We had none of these materials. The only thing we engaged with under the sink was to visually check the connection, as instructed by them; although they kept telling us to check multiple items/connections and turn them in certain ways, we did not feel confident doing that, especially since the instructions were unclear at best (I'm quite certain it was a bot). We used our own, prior knowledge to turn off the water pump (first thing we did), activated the anti-freezing drain valve to empty all the van in the water, wiped and dried it, and immediately turned back to Florence. We notified the company so they could alert the depot, but on arrival, the local representative confirmed he had received no communication and there were no notes on our reservation. He inspected the van, confirmed it was in perfect condition internally and externally, and said there was nothing to sign. We admit we should have known better. We contacted the company about a refund, considering our trip had to be shortened against our will due to several, serious technical deffects in the van. Customer supply responses were disconnected amongst themselves and incomplete, and we were still receiving automatic emails from the company such as "Ready to check out in 24h?" when we had already checked out a full 48h before our checkout date. Our final surprise came today: a damage report of the van where they are charging us for: 1) Damage inside the drawer (caused by the leak); 2) Damage to the water system under the sink (which we never touched, despite them instructing us to do so in multiple ways); 3) And, the kicker, a "dent" in the outside of the van that is not covered by our Premium insurance, which definitely wasn't there when we turned the van in 48h, according to both us and the company's own local representative, costing EUR 1076 alone, which have already been charged to my card despite the fact we had no time to contest it (other than the numerous emails sent to customer service about our experience, our security deposit, and a possible refund, most of which went unanswered and one which contained false information about the company's own policy as stated in their website + our reservation). At the date their "audit" was made, the van has been in their possession for a full 4 days, at any which point the van could have been damaged (did we mention the local representatives were loudly complaining/arguing amongst themselves over the lack of space to park all the vehicles in the depot?). All in all, this 6-day, horrendous trip has cost us EUR 2300. We are planning on pursuing legal action, but we are devastated that not only was our holiday ruined and much money lost (our campsite reservations for the days after we were forced to turn back were outside the refund window), but we are now spending time and energy to resolve a matter where the company is clearly at fault, morally and legally. I do not recommend this company to anyone, under any circumstances, no matter how experienced a traveler/vanlifer/camperhome user you are or how attractive their prices may be. Trust me: they will catch you later.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
IT
Alternativen zu Indiecampers
Mietwagenanbieter-Ranking →Häufige Fragen zu Indiecampers
Ist Indiecampers seriös?
Für Indiecampers liegen bisher 21 öffentliche Bewertungen vor (1,8 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: IT, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Indiecampers gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Indiecampers beansprucht?
Nein. Das Profil von Indiecampers ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Indiecampers hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Indiecampers auf Bewertungen?
Indiecampers: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Indiecampers negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.