Bewertung
1,9
Mangelhaft · von 5 Sternen
Mietwagenanbieterinternationalcar.pt
Internationalcar Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
22
11 in den letzten 12 Monaten
Mietwagenanbieter
5%
Anteil 5-Sterne-Bewertungen
Bewertungen (22)
11 in 12 MonatenIhre Stimme
Erfahrung zu Internationalcar schreiben
Anonym
Verifizierte Bewertung
Genau so sollte es sein
Sehr gute Erfahrung von Anfang bis Ende. Alles war transparent, zuverlässig und deutlich unkomplizierter als erwartet. Man merkt, dass hier Wert auf einen guten Service gelegt wird. Ich würde den Anbieter jederzeit wieder nutzen.
0
M B
Verifizierte Bewertung
€238 additional charge. No way!
Returned vehicle and they claimed damage that was already marked on the pre-inspection sheet was a mistake and the damage marker that was there was in the wrong place. They then refused to transport me back to the airport as I refused to sign and they snatched the tablet from me when I put "not accepted". €238 is the additional charge! I've rented many cars around Lisbon airport with no problems, this company is the first I've had a problem with. STAY AWAY from them. They are not honest and abandon you miles from the airport. Point 9 is the area they claim is new damage but point 9 was already marked. 28 June 26 Edit. after the company’s response (thank you for sharing your feedback with us. We genuinely value all customer reviews, as they help us review and continuously improve our services. First and foremost, we would like to assure you that following your email communication, this matter is currently under official review by our relevant department, and we are awaiting their final conclusion. We sincerely hope that the outcome will be favorable to you. To help clarify the details verified so far, our records show that Point 9 on your rental agreement refers to a pre-existing damage that was already present on the vehicle at the time of pick-up and verified in your presence. Please note that during the rental period, the vehicle is under the sole responsibility of the customer. In accordance with the contract signed by both parties, any new damage occurring during this timeframe is the responsibility of the renter and driver. We would like to emphasize that we are absolutely not implying that any damage was caused by you intentionally. However, our team identified a new damage upon return, which is located in a different area and is of a different nature than the pre-existing one. This new issue was recorded under Point 18 of the return check-out sheet. We understand that situations like this can be stressful, and we truly regret any frustration caused. As mentioned, since our specialized department is already analyzing your case, we kindly ask you to await their direct update via email. Thank you for your patience and understanding. Kind regards, The International Car Mobility Solutions Team), but still no email response to my complaint. But your staff claimed point 9 was on the roof and their finger slipped when recording it and placed it where the damage is. Your updated sheet hasn't corrected point 9 to the roof and now point 18 is in the incorrect place. Strangely on return they pointedly asked if I had photos of this damage before picking up the vehicle, I said no as it was already recorded. A no win situation for a customer who trusts the company. Better not use them than have to record all damage whether marked or not! It should be zero stars. 25 July 26 Edit. still no email response to my complaint so I have escalated it as I explain how to do below. The refund has now been completed but for anyone else facing a similar situation I would suggest this. Important for anyone renting in Portugal: If you have a dispute, you don’t just have to rely on reviews or unanswered emails. Every company is legally required to provide access to the Livro de Reclamações (Complaints Book). You can also submit it online at wwwdotlivroreclamacoesdotpt, and the site has an English version. Once filed, the company must give a written response within 15 working days, and your complaint is automatically forwarded to the regulator (ASAE). It’s the proper legal channel and far more effective than arguing at the desk — use it if you ever face a situation like mine. Next step the ASAE. 6th August update. I’m updating my review after the case went through Portugal’s Livro de Reclamações system. The rental company has now confirmed that no damage charge was applied, and they admitted disciplinary action against the staff member involved. This only happened after I disputed the €238 charge they attempted to impose at vehicle return. Their behaviour — claiming new damage, contradictory inspection sheets, asking if I had photos, and pressuring for immediate payment — matches what many other 1‑star reviews describe. The number of identical complaints strongly suggests a pattern of behaviour, not a one‑off mistake. I was also left without the contracted transport back to the airport, which forced me to pay for a taxi. The charge was reversed, but the experience and the volume of similar complaints are worrying.
0
Andrei Ivan Françoso Leite da
Verifizierte Bewertung
Admitted in writing they had no car — after cancelling my prepaid booking as a "No-Show"
Booked a Premium automatic (Peugeot 508 class) via DiscoverCars for June 30, 2026, Lisbon Airport — fully prepaid (€440.38). I even emailed Drive4Move 40 days in advance asking whether my specific Visa credit card would be accepted for the deposit, offering to cancel within the free-refund window if not. Their written reply was evasive; they did not refuse the card. At the counter, the employee told me they did not have the reserved vehicle — or any vehicle of that category — in their fleet, and offered the only automatic car they had: a Peugeot 308, two categories below what I paid for. I declined. Twenty-two minutes later I signed a rental contract with another company at the same airport, using the same Visa card, deposit pre-authorized without any issue (timestamped contract in hand). My booking was then cancelled as a "No-Show" — while I was physically at the airport — and the refund was refused. Now the part you should read before booking. After I filed a complaint with the Portuguese official complaints registry (Livro de Reclamações), the company responded in writing: "Lamentamos a falta de disponibilidade da viatura" — "We regret the lack of availability of the vehicle." Attached to their own response was their internal Cancellation Report, dated the day of pick-up, in the employee's handwriting: "s/ disp. de viatura reservada" — no availability of the reserved vehicle. That form has a pre-printed checkbox for "No Show (came after 2 hours)". It is not ticked. No box is. The client signature field is blank — I was never shown this document. So the company's own paperwork confirms: the car didn't exist, and no No-Show was ever recorded internally. The "No-Show" only appeared later, as the reason to keep my prepayment. The matter is now with my bank (Visa dispute) and the Portuguese transport regulator (AMT). Booking D013980261 / confirmation 407299, for anyone at the company who wishes to verify every word. If you're picking up a prepaid car with this company (Drive4Move / Surprice / International Car II, S.A. — same operation, Lisbon Airport), have a backup plan. Mine cost me an extra €425.
0
Mistigri
Verifizierte Bewertung
Expérience catastrophique
Nous avons été très mal recus. La caution de 1600€ prélevée immédiatement sur notre compte bancaire sans notre accord. Voiture en mauvais état, sale et pleine de rayures. On nous informe qu'en cas de panne c'est à nous de payer le transfert au garage et le taxi pour en chercher une autre. 4 heures de perdues, heureusement que discover car nous a transféré chez un autre loueur. Nous étions 3 familles pour récupérer 1 voiture, 3 mécontents, 2 ont refusé la voiture....
0
Nassar
Verifizierte Bewertung
I made a reservation for 9 sef car one…
I made a reservation for 9 sef car one month before arrival on there website and on WhatsApp after they sent the confirmation everything was fine, one day before a arrival I received a call from them saying that I have to contact the broker where I made the reservation because the car what I received made a accident so I told them that I made a reservation directly on there website after long spoke they told me that they will contact me in 15 minutes to see what they can do . So after 20 minutes they call me again to tell me what they don’t have car for me and that’s it,to Search by myself for a car . they destroyed our trip and they don’t care. They said we cannot. This is the real business how people they can trust this company they are liars. They are not telling the truth. If they are serious company, they will to search for us for a car and to help us only what they made that they sent Email to cancel the reservation please people don’t trust this company they’re layers and big cheater Company
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
PT
Alternativen zu Internationalcar
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Ist Internationalcar seriös?
Für Internationalcar liegen bisher 22 öffentliche Bewertungen vor (1,9 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: Unternehmenssitz: PT, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.
Welche Alternativen zu Internationalcar gibt es?
Die bestbewerteten Anbieter in der Branche Mietwagenanbieter sind eDreams (4,4 von 5), Opodo (4,2 von 5), Discovercars (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Internationalcar beansprucht?
Nein. Das Profil von Internationalcar ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Internationalcar hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Internationalcar auf Bewertungen?
Internationalcar: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Internationalcar negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.