Bewertung
2,6
Durchschnittlich · von 5 Sternen
Irish Ferries Erfahrungen
2,6von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
1.023
178 in den letzten 12 Monaten
Fährservice
51%
Anteil 5-Sterne-Bewertungen
Bewertungen (1.023)
178 in 12 MonatenIhre Stimme
Erfahrung zu Irish Ferries schreiben
Paul Zund
Verifizierte Bewertung
Poor Service and Low Quality
From the checking in process, I started to question the quality and service. Checking in and boarding was with minimal interaction, interest or direction. This resulted in cars going the wrong direction and a near collision boarding and disembarking. Once on, I headed to the Pet Den as I was travelling with my dog. I have been spoilt with the Stena Pet Lounge where we have comfortable seats and decent complementary tea and coffee. Here, on Irish Ferries, there is floor space with patio furniture. I couldn't find a place to top up my dogs water bottle as the water that is in dishes on the floor looked like that had been there from the early morning sailing. There is nothing more. Nothing to mop up spills or messes or provide fresh water. There was a poo bin, but it appears to be broken with the front jammed open. Anyway, when seated, I decided to get a Cappuccino from the machine. £3.95 and I got a cup of light brown water. Didn't even smell of coffee. I took it into the bar area to point out that I think the machine is empty and needs replenished. The response was "sorry mate, nothing to do with me!". With that, the barman turned to serve someone else. Very disappointed. Spending £3.95 and not getting anything for it and nobody cares. I would give 2 stars for the following reasons: 1. I got to my destination (30 mins late) 2. The boat was not overly busy.
0
Michael Bogoyavlenskiy
Verifizierte Bewertung
Very disappointing customer service…
Very disappointing customer service experience. We arrived at Calais on time for our Irish Ferries booking and had to wait to speak to staff. We were unable to travel on our booked sailing and were offered a much later departure. An Irish Ferries employee at the port specifically advised us that, because we had not used the ferry, we should be able to receive a refund. We therefore made alternative arrangements and paid for another ferry to get our family back to the UK. Since then, I have spent a considerable amount of time trying to obtain the £121.99 refund. Direct Ferries, through whom the booking was made, says that only Irish Ferries can authorise the refund. Irish Ferries repeatedly tells me to go back to Direct Ferries. I find this completely unacceptable. As a customer, I should not have to act as an intermediary between the ferry operator and its booking agent, particularly when the expectation of a refund came from an Irish Ferries employee in the first place. I have contacted both companies several times and provided supporting information, but instead of anyone taking ownership of the issue, I continue to be passed backwards and forwards. The most disappointing part is not even the amount involved, but the way the complaint has been handled. I would expect a company the size of Irish Ferries to investigate what happened and provide a clear decision rather than simply directing the customer elsewhere. At present I cannot recommend their customer support based on this experience.
0
sumaiya heea
Verifizierte Bewertung
Awful awful awful
Awful awful awful! Even the one star is too much. Theres 300cars waiting behind us at the moment for who knows when the next ferry will arrive! Questionable customer service -no one has any accurate information from the customer service team! In 2026, such a company should cease to exist
0
Niek
Verifizierte Bewertung
Good service and price
Good service and price. Ferry was on time, boarding was easy, everything was great.
0
Anastasia Ciobanu
Verifizierte Bewertung
Best experience with my two cats 🐱
Best experience with my two cats on board! Will always choose travel with this company! There is room for pet area improvements and hopefully this will be looked at in future! Great customer service and good value of money!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 7 % der negativen Bewertungen.
Alternativen zu Irish Ferries
Fährservice-Ranking →Häufige Fragen zu Irish Ferries
Ist Irish Ferries seriös?
Irish Ferries erreicht aktuell 2,6 von 5 Sternen aus 1.023 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Dublin Head Office, Alexandra Road, D01 W2F5 Dublin 1, IE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Irish Ferries?
Kundinnen und Kunden bewerten Irish Ferries im Schnitt mit 2,6 von 5 Sternen („Durchschnittlich“) auf Basis von 1.023 Bewertungen. 178 davon stammen aus den letzten 12 Monaten.
Wo hat Irish Ferries seinen Sitz?
Irish Ferries hat seinen Sitz in Dublin Head Office, Alexandra Road, D01 W2F5 Dublin 1, IE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Irish Ferries gibt es?
Die bestbewerteten Anbieter in der Branche Fährservice sind Brittany Ferries (4,5 von 5), Direct Ferries (4,3 von 5), AFerry.com (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Irish Ferries beansprucht?
Nein. Das Profil von Irish Ferries ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Irish Ferries hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Irish Ferries auf Bewertungen?
Irish Ferries: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Irish Ferries negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.