Bewertung
3,0
Durchschnittlich · von 5 Sternen
Outdoor-Sportgeschäftirockersup.co.uk
iRocker SUP Erfahrungen
3,0von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
34
0 in den letzten 12 Monaten
Outdoor-Sportgeschäft
44%
Anteil 5-Sterne-Bewertungen
Bewertungen (34)
0 in 12 MonatenIhre Stimme
Erfahrung zu iRocker SUP schreiben
Virginia Ryan
Verifizierte Bewertung
I wish I could write a positive review…
I wish I could write a positive review for iRocker because I own two. I bought a second iRocker about three years ago, an iRocker Nautical SUP and had problems from the get go. Within the first few months, the seams started to give way. I spent time trying to get a response from them and when I finally had contact with them, the company was intent on making this my fault. The board had barely been used and not stored in the sun (or even outdoors). They finally sent me a replacement. The board was under warranty but still I had to fight hard! Another problem from the beginning was the main fin lever. It would not lock. I tried every solution for the problem, even replacing the fin lever but to no avail. I have tried my other fin (from my all-rounder) but that didn’t work. After multiple back and forth with customer service, including a video that showed the problem, I received this response: ‘ I also wanted to kindly inform you that levers are not covered under warranty, as they are not considered a manufacturer’s defect. Any replacements for the levers would need to be purchased directly by you. If you are still having trouble and the replacement lever has not resolved the issue, it might be worth trying a replacement center fin. I would be more than happy to offer you a coupon for $25 off your next order of $99 or more if you decide to purchase one. Another option you might consider is lightly filing down the fin with sandpaper to see if that helps it fit more securely.“ So, the company wants me to pay for a lever (if that’s even the issue!) or give me a coupon to spend more money at iRocker. Wow. They lost me as a customer. A lever would cost them nothing to keep me as a loyal customer but no, they won’t do that. If customer service matters to you and a company that will own its production problems, there are plenty of companies to choose from with really good SUPs that are a lot less expensive.
0
Chantal Reed
Verifizierte Bewertung
DO NOT BUY TO USE FOR USE ON A YACHT
These SUPS are not suitable if you intend to use them over the summer months on board a yacht! The material degraded so much that the seams split and bubbles formed between the layers... this was after 2 summer seasons of 3 months of use, the rest of the time it was packed away and stored properly. On approaching the company, I was told it would not be covered under the warrantee as it was not stored in a temperature controlled room between uses, highly impractical unless you are on a Superyacht! These boards are very expensive and I expected more, I had a Fanatic air that lasted 7 years under the same conditions and only then failed at the windsurfing attachment point! I will never buy from iRocker or recommend the boards or their customer support to anyone in the future! UPDATE. Following this review, the company contacted me and after further investigations, they have now replaced my board for free. As to whether they same happens whilst being kept onboard a yacht, only time will tell, but hopefully not. I have there amended my rating to 3 stars, if I could give separate ratings for customer service and product I would have increased it further for the customer response to my original review.
0
Google Nutzer
Verifizierte Bewertung
Katastrophaler Kundenservice
Leider haben wir ein Problem mit dem bestellten SUP. Der Kundenservice meldet sich mit einer Standard Mail und wiederholt sich mit der Bitte und geht überhaupt nicht auf das Problem ein. 3x haben wir bereits ein Video zu der Reklamation geschickt und es passiert einfach nichts. Nochmals würde ich dort nicht bestellen, lieber zahle ich ein paar Euro mehr für das Produkt (SUP).
0
Stephen
Verifizierte Bewertung
Poor customer service, poor product
Poor customer service, I found the i rocker product I purchased a cheaply made product with a high price tag When I made an enquiry to them I waited an age for a reply then told total garbage I wouldn’t waste any money purchasing from them my opinion over priced badly manufactured pump with a limited life span and not worth the money
0
Mr Patrick Dale
Verifizierte Bewertung
Poor quality boards, worse customer service
I bought two iRocker boards about four years ago and they were fantastic. They're still usable, but I decided it was time to upgrade for better performance. I stuck with the same company and bought two BlackFin Model Vs. Initially, I was very pleased with the boards, as they performed well and did all that I wanted from a touring-type board. Unfortunately, within a few months, one has basically fallen apart and the other has been recalled because of quality control issues. It's taken weeks to get a response from iRocker, and while they sent one board as a replacement, it is not the same model, and not the type of board I want. I bought the model V specifically because of it's shape, dimensions, etc, and the replacement board doesn't match those criteria. However, it was the only replacement offered, so it was that or nothing. The board being recalled will be replaced by BlackFin eventually, but they say this could take six months. That's a long time to go without when I've already paid for the boards so should be able to use them. Communication with customer services is incredibly slow, and at no point has anyone actually bothered to explain or apologise for either the poor quality of the boards or the lack of effective customer support. Frankly, both product quality and customer service has taken a HUGE nosedive since I first bought boards from iRocker, and I won't be buying from them again. iRocker sell themselves as being the premier paddle board company, but that's a very empty statement. I'd seek out one of the other well-known boarding companies if you are thinking of buying an SUP, and paddle well clear of iRocker
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu iRocker SUP
Outdoor-Sportgeschäft-Ranking →Häufige Fragen zu iRocker SUP
Ist iRocker SUP seriös?
iRocker SUP erreicht aktuell 3,0 von 5 Sternen aus 34 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden iRocker SUP?
Kundinnen und Kunden bewerten iRocker SUP im Schnitt mit 3,0 von 5 Sternen („Durchschnittlich“) auf Basis von 34 Bewertungen.
Welche Alternativen zu iRocker SUP gibt es?
Die bestbewerteten Anbieter in der Branche Outdoor-Sportgeschäft sind Deporvillage (4,2 von 5), Chilly's (4,3 von 5), Golfbase (5,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von iRocker SUP beansprucht?
Nein. Das Profil von iRocker SUP ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann iRocker SUP hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet iRocker SUP auf Bewertungen?
iRocker SUP: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann iRocker SUP negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.