Bewertung
3,9
Gut · von 5 Sternen
Isabella Camping Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
67
23 in den letzten 12 Monaten
Campingausrüster
67%
Anteil 5-Sterne-Bewertungen
Bewertungen (67)
23 in 12 MonatenIhre Stimme
Erfahrung zu Isabella Camping schreiben
Käte Langkilde
Verifizierte Bewertung
Bedste service fra montøren og meget lækker villa
De er altid imødekommende og til at får fat på, holder deres aftaler og ringer tilbage, når de har lovet det også Jesper montøren i hans ferie. Jesper og hans kolleger kunne vi mærke at de kørte som et rigtig godt team, og de svarede på alle de spørgsmål vi måtte have og var gode til at forklare hvordan vi fremadrettet skulle behandle vores nye dejligt villa 👍🏻🙏🏻🥰
0
Jamie
Verifizierte Bewertung
Very disappointing experience with Isabella
I bought an Isabella Ventura Air Aura 260 because Isabella have a reputation for quality and I thought I was buying a premium product. Unfortunately, the very first time I used it, the stitching came apart on the padding where the awning sits against the caravan. I reported the fault within 30 days and expected it to be dealt with fairly and without a load of hassle. Instead, Isabella's initial response, relayed through the retailer, was that it was a "simple stitching fault" and they wanted to collect my brand-new awning, repair it and send it back. They also said an exchange or refund couldn't be offered because the fault was repairable. Sorry, but I'd used it once. I didn't pay premium money for a brand-new awning to end up with a repaired one after its first use. I had to really push back and specifically raise my rights under the Consumer Rights Act 2015 before Isabella eventually agreed to provide a replacement. I shouldn't have had to quote consumer law and argue my case just to get a reasonable resolution. Even after that, the hassle continued. I was told the faulty awning had to be boxed before Isabella would collect it. It's a massive awning and I no longer had the original cardboard box. I suggested what seemed like the obvious solution, deliver the replacement and use the box it came in to return the faulty awning. I also suggested simply sending me a suitable box. Neither option was accepted. To be fair to the retailer, they did offer to take the awning back to their warehouse, box it up themselves and arrange the collection. I appreciated them trying to help, but I don't think they should have been put in that position either. This was a faulty Isabella product and, in my view, Isabella should have made the return and replacement as straightforward as possible from the start. By that point I'd completely lost confidence in Isabella and had enough of the whole experience, so I asked for a refund instead. What makes it even worse is that I'd also bought the matching Isabella annex from another retailer specifically to go with this awning. I'm now out of pocket and stuck with an annex I can't use. That's another cost and inconvenience I've been left with because of a fault that was no fault of mine. Products can develop faults. I understand that. What separates good customer service from bad customer service is how a company deals with things when they go wrong. In my experience, Isabella made something that should have been straightforward unnecessarily difficult. I felt fobbed off from the start and had to keep pushing for a satisfactory outcome. For a company selling premium-priced products and trading on a reputation for quality, I expected considerably better. I hope Isabella take experiences like mine seriously and review how faulty products are handled. I also think staff dealing with these situations should have a proper understanding of the Consumer Rights Act 2015. Customers shouldn't have to quote the legislation themselves and keep pushing before their consumer rights are taken seriously. Isabella's reputation was one of the main reasons I bought this awning. After this experience, they've lost me as a customer. I won't be buying another Isabella awning. Reponse to Isabella 10/08/26 Thank you for responding, but I need to set the record straight. Your original response, relayed through my retailer, was that because the fault was repairable, you were “unable to offer an exchange or refund.” This was a brand-new awning that developed a fault on its first use. I didn't simply decide I was “not happy” with a repair. I had to push back and specifically raise my rights under the Consumer Rights Act 2015 before a replacement was agreed. I accepted the replacement. The problem then became returning the faulty awning. I suggested using the replacement's box for the return or simply providing me with a suitable box. In the end, it was my retailer who stepped in and offered to box the awning themselves, which I appreciated. So saying I simply “chose instead to request a refund” leaves out important context. I only requested a refund after all the back and forth because I'd had enough and lost confidence in Isabella. I'm also now left out of pocket with a matching Isabella annex I bought separately for this awning and can no longer use. Fortunately, I've kept the full email correspondence, so the sequence of events is clear. I stand by my review. For a premium brand, I expected much better.
0
Andrew
Verifizierte Bewertung
Appalling customer service
Appalling customer service. I am so shocked from this "premium" brand. We asked Isabella if we could have our sun canopy shipped to their sales offices as we are round the corner. Just ask the local caravan centre they said. Called caravan centre who asked the Isabella rep to call me back to confirm model. A week later and no word. Chased and promised a call back. Finally asked a fellow owner which style would match our awning and ordered direct from Isabella website. 3 weeks later no word, called them and "oh its already there". Collected to take on hols. Arrived, pitched up, missing parts!! Called Isabella to request they posted out and they made us PAY for next day delivery on a £500+ piece of kit!! Waited around next day, not received! Chased and they said oops it will be the following day!! Waited again and still no sign!! We are now half way through our holiday and no where to shade out of sun (28-30° days!!) Unbelievably bad, avoid them like the plague!!!!! EDIT it gets worse! 3 days and still no sign. Asked for tracking link never received it. The reply below suggests we are trying to attach to our unit but we are just attaching to isabella awning. It's been the first week of our family holiday with no shade and trying to sort out this debacle. We live 3 mins from the sales office so we will be visiting on return to make a complaint in person.
0
john niels wind
Verifizierte Bewertung
Hurtig service og god vejledning
Hurtig service og god vejledning
0
Jørgen Thomsen
Verifizierte Bewertung
Er super glad for vores nye faste…
Er super glad for vores nye faste helårstelt Villa fra Isabella. Opstillet af montørerne til den aftalte tid og afleveringen meget tilfredstillende.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
Alternativen zu Isabella Camping
Campingausrüster-Ranking →Häufige Fragen zu Isabella Camping
Ist Isabella Camping seriös?
Isabella Camping erreicht aktuell 3,9 von 5 Sternen aus 67 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Isabellahøj 3, 7100 Vejle, DK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Isabella Camping?
Kundinnen und Kunden bewerten Isabella Camping im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 67 Bewertungen. 23 davon stammen aus den letzten 12 Monaten.
Wo hat Isabella Camping seinen Sitz?
Isabella Camping hat seinen Sitz in Isabellahøj 3, 7100 Vejle, DK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Isabella Camping gibt es?
Die bestbewerteten Anbieter in der Branche Campingausrüster sind Sportsdirect (2,8 von 5), GO Outdoors (4,6 von 5), Isbjorn (3,1 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Isabella Camping beansprucht?
Nein. Das Profil von Isabella Camping ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Isabella Camping hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Isabella Camping auf Bewertungen?
Isabella Camping: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Isabella Camping negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.