Bewertung
3,6
Gut · von 5 Sternen
iScooter-USA Erfahrungen
3,6von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Unternehmen
65%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu iScooter-USA schreiben
Rico
Verifizierte Bewertung
I received my new iScooter
I received my new DX5Pro iScooter, which was shipped directly from the iScooter facility. During the initial assembly, I discovered a problem with the front fork/suspension. As you can see in the attached photos, the two sides of the front fork are not functioning/positioned correctly. One side appears to be extended while the other is compressed, and I am unable to properly install the front wheel axle. The scooter has not been ridden. This appears to be a problem with the front fork/suspension as delivered. Please advise how you would like me to proceed with a warranty replacement or repair. I do not want to disassemble or modify the fork and potentially affect the warranty. The scooter was packed very nice, but there some of the equipment was already scratched. Seems very low quality.
0
customer
Verifizierte Bewertung
Updated
Updated. They did everything in the end to make it right. I repaired the scooter from the factory default. My son uses the scooter and likes tge shock absorbers
0
Jacob Mendlovic
Verifizierte Bewertung
Great Quality and Performance
Very impressed with this scooter. It feels strong and well made, has plenty of power, and rides extremely smoothly. The suspension makes a big difference on uneven roads. Great combination of speed, comfort, and quality. I’m very happy with it!
0
Arthur Isaksson
Verifizierte Bewertung
I bought an “off-road beast.”…
UPDATE 2026-08-23 – Credit where credit is due. I want to add an important update to this review. After the experience described below, my case was eventually taken over personally by Lilian, a Senior Customer Service Representative at iScooter. From that point onwards, the experience changed considerably! Lilian actually listened to what I was saying. She understood why I was frustrated, acknowledged the frankly ridiculous amount of testing and documentation I had already provided, and didn't treat me like another support ticket that needed another generic troubleshooting response. Most importantly, her communication was consistently professional, personal and respectful. Honestly, this is someone I'd like to be working at any customer facing position to turn frowny customer to happy ones! When something required further approval, she took ownership of it and escalated it herself. She kept me informed, gave clear timeframes, followed up as promised, and genuinely gave me the impression that she wanted to find a fair way to bring this very long saga to an end. That deserves recognition. My original review below remains unchanged because it accurately describes my experience with the iX5S and the support process leading up to that point. But it would be equally unfair of me not to acknowledge when someone steps in and handles a difficult situation exceptionally well. So, Lilian: BIG thank you. You inherited a customer who was extremely frustrated with both the product and the process, and somehow managed to leave me with a much better final impression of iScooter's customer service. Credit where credit is due — this is how customer service should be handled when things have already gone wrong. Original review: I bought an “off-road beast.”… I bought an “off-road beast.” Apparently it needs a nap every kilometre... There is something almost impressive about selling a scooter as a 1000W off-road machine, showing it conquering hills, and then producing something that becomes emotionally overwhelmed by a slight change in elevation. Welcome to my iScooter iX5S experience. On flat ground? Sure. It moves. Show it a hill? Things get interesting. Speed starts disappearing. 20 km/h becomes 15. Then 10. Then 5. On steeper sections I've genuinely had to start kicking with my foot to help my "1000W electric scooter" continue being an electric scooter. Then comes my favourite feature: "H" "H" means the scooter has reached thermal protection. I know this because I've become far more familiar with that little letter than any customer should. During one carefully documented 7.5 km ride, in cloudy 18–19°C weather, my iX5S overheated eight (8) times. Not 80 km. Not some brutal mountain trail. 7.5 km. On normal paved roads. Three overheating events happened on the same street! The scooter also repeatedly dropped below 10 km/h and sometimes below 5 km/h. It started fully charged and arrived showing 2 out of 5 battery bars. At this point, I contacted support. And this is where buying an electric scooter somehow turned into an unpaid engineering internship. I've filmed the overheating. Filmed the power loss. Filmed the squeaking body parts. Tested different modes. Tested different speed limits. Answered technical questions. Mapped the entire route. Mapped the failures. Pulled elevation profiles. Made them a presentation!!! Then they wanted the throttle checked. So I checked the throttle. Then they explained that whenever H appears, I should stop riding and let the scooter cool for 30–60 minutes Mine displayed H eight times, so according to that advice, my little 7.5 km journey could include somewhere between FOUR AND EIGHT HOURS OF COOLING BREAKS!? At that point I'm not commuting. I'm basically taking my scooter on a spa retreat. After all this evidence, their latest question was whether I had taken it to a local repair shop. No. I bought a scooter. I didn't accidentally apply for a position in iScooter's R&D department. I'm now trying to get it returned and refunded. Maybe I received an unusually bad unit. That's always possible. But I can only review the product I received and the support I've experienced. And based on that experience, I couldn't possibly recommend the iX5S. If you're looking at one because €500 seems like a bargain for a powerful off-road scooter, I'd strongly suggest putting that €500 toward something better instead. Because the iX5S certainly "looks" like an off-road beast. Mine just forgot the "beast"-part.
0
Sharla Randolph
Verifizierte Bewertung
I only had my F7 scooter for about 35…
I only had my F7 scooter for about 35 days when error code E14 appeared. I reached out to iScooter, and they sent a new throttle cable. We installed it, but the issue remained. I contacted them again by email and discussed my options. I paid a small fee to return the scooter and was shipped a brand-new replacement. So far, so good with the new one. While the process was a bit time-consuming at times, everything worked out in the end. I’ve been out riding and thoroughly enjoying my F7. Customer service was excellent. I’m not sure who I was corresponding with (no name was given), but it was the same person throughout, and they were consistently polite and helpful in answering my questions. Great job!
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
Häufige Fragen zu iScooter-USA
Ist iScooter-USA seriös?
iScooter-USA erreicht aktuell 3,6 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (120 Raskulinecz Road, 07008 Carteret, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden iScooter-USA?
Kundinnen und Kunden bewerten iScooter-USA im Schnitt mit 3,6 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat iScooter-USA seinen Sitz?
iScooter-USA hat seinen Sitz in 120 Raskulinecz Road, 07008 Carteret, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von iScooter-USA beansprucht?
Nein. Das Profil von iScooter-USA ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann iScooter-USA hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet iScooter-USA auf Bewertungen?
iScooter-USA: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann iScooter-USA negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.