Itcsales Erfahrungen 2026: 4,8 von 5 (100 Bewertungen)

Bewertung

4,8

Hervorragend · von 5 Sternen

Stimmen

100

79 in den letzten 12 Monaten

Computer- und Zubehörgeschäft

90%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

79 in 12 Monaten

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Mr. Ben

GB · 23. August 2026

Verifizierte Bewertung

Very good products

Very good products. Prompt, professional and efficient service. I would recommend this company.

0

23. August 2026

Phil

GB · 21. August 2026

Verifizierte Bewertung

Excellent company

Excellent company. I purchased a replacement power adapter for a fairly old Dell Precision laptop. Unfortunately the power adapter was faulty - these things can happen, the important thing is how the company responds. The RMA process was very smooth and the issue was sorted immediately, with a replacement part sent via fast shipping free of charge, and I did not need to return the faulty item. Very happy customer.

0

21. August 2026

liviu

GB · 12. August 2026

Verifizierte Bewertung

the module it was perfect for my laptop

0

12. August 2026

Mr Geoffrey Valentine

GB · 11. August 2026

Verifizierte Bewertung

Great experience

Great experience. Good value. Arrived in in good time, well packed. Would use again.

0

11. August 2026

Jack Roper

GB · 5. August 2026

Verifizierte Bewertung

Avoid If You Value Customer Service

I purchased a 27-inch Alienware gaming monitor from ITC Sales, and after just three months it developed both a dead pixel and a power-on fault. For a premium monitor, this is completely unacceptable. From the moment I reported the faults, ITC Sales seemed determined to avoid taking any responsibility. I was repeatedly told to deal with Dell directly, despite the fact that my contract of sale was with ITC. I spent hours trying to get through to Dell support, only to be sent around in circles. When I returned to ITC, I was told I had contacted the wrong department and was sent back to Dell again. To prove I was following the correct process, I recorded my next call. After navigating the correct support options, Dell simply disconnected the call. Only after I provided this evidence did ITC finally agree to contact Dell on my behalf. ITC's involvement throughout the process was minimal. Aside from the initial email and a follow-up confirming the ownership transfer, they contributed very little. To make matters worse, they hadn't even transferred the monitor's ownership and warranty into my name when I bought it. This basic administrative task, which should have been completed at the point of sale, delayed the entire process by a further three days. After more than a week of back-and-forth with Dell, a replacement monitor was eventually offered. By this stage, however, I had completely lost confidence in both the product and the level of customer service, so I submitted a return request through ITC's website. After waiting several days without any response, I called ITC to chase the request. The response I received was shockingly rude. Before I had even finished explaining why I was calling, I was told, "This is the last time we're going to discuss this," and that I needed to deal with Dell instead—even though I had purchased the monitor from ITC Sales. When I raised my legal rights regarding faulty goods supplied under a business purchase, these concerns were dismissed outright. Regardless of whether a purchase is made by a consumer or a business, goods are generally expected to match their description, be fit for purpose, and be of satisfactory quality under the terms of the contract. A premium Alienware monitor developing multiple faults after just three months does not, in my opinion, meet that standard. The most frustrating part of this entire experience wasn't even the faulty monitor—it was the complete lack of ownership, the constant attempts to pass responsibility elsewhere, poor communication, unnecessary delays caused by ITC's own administrative oversight, and the dismissive attitude I encountered when simply trying to resolve a legitimate fault. I cannot recommend ITC Sales based on my experience. If something goes wrong after your purchase, don't expect them to take responsibility or make resolving the issue straightforward. This has been one of the worst customer service experiences I have ever had, and I sincerely hope other customers don't have to go through the same ordeal. EDIT: You guys have conveniently seemed to have left out the part where you hadn’t even transferred the ownership into my or the businesses name after 3 months! Also I provided all the information dell asked for THE DAY they asked for it, they then asked to see it again as they couldn't see it due to a 'technical fault'. I think the fact you are making it out in your reply to seem like im the one whose in the wrong and omitting pretty blatant misteps on your side is laughable customer support.

0

5. August 2026

Itcsales

Antwort des Unternehmens · 5. August 2026

Hi Thank you for your review and sorry to hear you are not happy with the support you have received from us. Your ordered for an Alienware AW2724HF on 13/03/2026 of which it was delivered on 17/03/2026. The monitor was supplied with 3 Year Dell Manufacturer Warranty as advertised. The warranty is an Advanced Replacement Warranty. We do offer a 14-day cooling off/change of mind for returns and should an item with manufacturer warranty be faulty within this time however after a 140 days the 3 Year Dell Warranty applies. You initially contacted us week starting 27/07/2026 to report a single dead pixel. We do provide clear warranty instruction paperwork with all monitors on how to contact Dell to obtain support. We advised how to contact Dell along with the information you required. We had to explain that we, as a reseller, are not responsible for the 3 Year Dell Warranty. As your 14 days had elapsed and you had the unit for over 4 months you would need to contact Dell. After several phone calls, you advised us you were unable to navigate Dell's phone menu, so we contacted Dell on your behalf to log the support warranty case who would now assist you directly. Dell were able to copy us in with communications with the you. The information Dell required from you was - copy of purchase invoice, photograph showing the defect with the monitor, photograph with the support warranty case ID and date written down on a piece of paper next to the Service Tag of the monitor. This was not provided by you to Dell; you contacted us now stating that the monitor was "slow to power on" and now they wanted a refund instead. We again reiterated that Dell are waiting for the above images, and then they will replace the item. Eventually you provided Dell with the required information, after which Dell has directly shipped a complete replacement monitor, that was delivered to you 05/08/2026 at 10:59AM. We pride ourselves on providing excellent customer after sales support, we are always more than happy to support customers in anyway we can and we are sorry to hear you feel we didn't take responsibility in resolving your monitor warranty. Kind Regards Customer Services

Die Akte

Computer- und Zubehörgeschäft Geschäft für Second-Hand-Computer Computergeschäft Computerhersteller

Antwortet zügig

Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.

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Häufige Fragen zu Itcsales

Ist Itcsales seriös?

Itcsales erreicht aktuell 4,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Halesfield 7, TF7 4NA Telford, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Itcsales?

Kundinnen und Kunden bewerten Itcsales im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 100 Bewertungen. 79 davon stammen aus den letzten 12 Monaten.

Wo hat Itcsales seinen Sitz?

Itcsales hat seinen Sitz in Halesfield 7, TF7 4NA Telford, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Itcsales gibt es?

Die bestbewerteten Anbieter in der Branche Computer- und Zubehörgeschäft sind CeX/WeBuy - United Kingdom (3,9 von 5), Currys (4,0 von 5), refurbed (4,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Itcsales beansprucht?

Nein. Das Profil von Itcsales ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Itcsales hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Itcsales auf Bewertungen?

Itcsales: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.

Kann Itcsales negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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