Bewertung
1,8
Mangelhaft · von 5 Sternen
Kjaer Weis Erfahrungen
1,8von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
49
2 in den letzten 12 Monaten
Unternehmen
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (49)
2 in 12 MonatenIhre Stimme
Erfahrung zu Kjaer Weis schreiben
SM
Verifizierte Bewertung
£20 delivery for a £26 mascara
How can you justify this delivery charge? I didn’t see the charge until I checked out. Customer service said I couldn’t return the item. As a long standing customer, I’ve never been charged such a high delivery fee. I will no longer purchase KW products.
0
JuSiApp
Verifizierte Bewertung
DONT BUY IF IN UK
IF YOU BUY IN THE UK direction from their website you will be CHARGED customs by their shipping company they use UPS. However, I did email to complain as this has not happened with any other shipping provider from the USA such as DHL and Evri and they have REFUNDED the customs cost - thank you
0
kunde
Verifizierte Bewertung
Nightmarish shopping-experience
I never got the cream blush I bought 22.may 2025. I wrote SEVEN complaints to Kjær Weis via their website contact formular without getting an answer. When Costumer Service finally answered, they told me a lie about, why I did not receive the blush and promised to send the rouge ASAP (with shipment 20. June 205 at the latest). BUT Kjær Weis did not send the rouge, because today the 16. juli 2025, I have still not received it - and by now I don´t expect to receive it EVER. 22-5-2025 I bought and payed for a SunTouched Cream Blush and a Red Compact for Cream Blush. The 1-6-2025 I received a package, BUT it only contained the Red Compact (the container for the blush) AND NO BLUSH!!! At the invoice in the package it said on the Item List, that 0 Cream Blush was picked with this note "O/S" (I assume "O/S" meant, that the SunTouched Cream Blush was out of stock). Obviously I have NO use for the Red Compact without the blush to put in it. The 22-5- 2025 Kjær Weis send me an orderconfirmation and a mail telling me, that my order was on way to me. And on the 2-6-2025 Kjær Weis send me another mail telling me, that my order had been delivered - BUT at NO TIME did Kjær Weis inform me about the Blush being out of stock. It would have been nice, if costumer service at Kjær Weis had told me and asked me, if I wanted to recieve only the Red Compact or if I prefered to wait, until the blush was in stock again So Kjær Weis took full payment via PayPal for the complete order, but only send me half of my order without telling me about the missing half AND without telling me, when I would receive the missing half of the order / the Blush. On top of that, it was a struggle to get my package delivered by FedEx (The 28-5-2025 FedEx tried to deliver the first time, but did not tell me in advance, that they would deliver!! The 29-5-2025 FedEX claimed, that they tried to deliver for the second time but no one was home, BUT I was home all day waiting for delivery!! The 1-6-2025 I waited by my frontdoor to be sure to get my package. So in my complaint number seven, I asked Kjær Weis to tell me, when I would receive my blush and asked them to use another shippingcompany and NOT FedEx. The 11-6-2025 I FINALLY got an answer from Costumer Service, who told me, that they would give me a partial refund as an apology. And that they would ship the missing rouge to me ASAP (with shipment 20. June 205 at the latest). And they told me, that the reason, that I did not get the rouge was, that "It seems the products were held at the border and weren't able to be shipped out on time". That was a lie because on the note in the package, it said, that 0 cream blush was picked. So the rouge was NOT held at the border, as Kjær Weis Costumer Service claimed, IT WAS NEVER PUT IN THE PACKAGE!!! So they deliberately only send me the case for the rouge but NOT the rouge. AND Costumer Service then said, that "Unfortunately we cannot change shipping partners from FedEx as we have an agreement with them for shipping overseas". So the costumers overseas just have to live with the lousy service of FedEx. The 7. juli I had still not gotten the rouge, so once again I wrote to Costuemer Service using the "Contact us" formular on their website. AGAIN I GOT NO ANSWER!! Since my purchage 22. may 2025 till today, I have been getting 1-2 advertising mails from Kjær Weis EVERY DAY. It is extremely infuriating, that Kjær Weis do not deliver or give any answers to my 3 new complaints, but they have no truble spamming me with an endless stream of advertising mails to get me to buy more - AS IF I EVER WOULD!!! I am getting angry, when I think of the all the time have waisted writing 10 complaints in total to Kjær Weis- AND I am getting furius, when I think about the answer from Kjær Weis Costumer service on my complaint number 7 in which they tell me a lie and make me a promise, they do not keep. With this review, I want to warn other costumers against the nightmarish shopping experience at the Kjær Weis netshop (kjaerweis.com). I WILL NEVER EVER BUY ANYTHING FROM KJÆR WEIS AGAIN.
0
Pernille
Verifizierte Bewertung
Stay away
Stay away! I received an old product that is useless. I have tried to get the in touch with customer care for two weeks with no success!
0
Christy Lynn
Verifizierte Bewertung
Just wow
Wow, so I've been trying to get cherish lipgloss forever and a ordered it. And I got a huge oversized box with one sample in it. But no gloss, by the way. I've been buying for them for years and They've always given me everything. Except for the iconic cream blush compact. In the past. So I contacted them and no response. Email them no response just as before. When they forgot to add my cream. Iconic compact case in the past. Nothing. So I decided to order again after contacting my bank to get my money back. I noticed that I'm negative points in which they see that. I've asked for a refund through my bank. And I ordered again unbelievable a big oversized empty box with one sample in it. Email them still no response but they'll deduct my points. Hilarious. I think they're going under and just stealing and going to be bought out or claim bankruptcy at this point. That's just crazy to treat customers like that.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 13 % der negativen Bewertungen.
GB
Häufige Fragen zu Kjaer Weis
Ist Kjaer Weis seriös?
Kjaer Weis erreicht aktuell 1,8 von 5 Sternen aus 49 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: GB. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Kjaer Weis?
Kundinnen und Kunden bewerten Kjaer Weis im Schnitt mit 1,8 von 5 Sternen („Mangelhaft“) auf Basis von 49 Bewertungen. 2 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Kjaer Weis beansprucht?
Nein. Das Profil von Kjaer Weis ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Kjaer Weis hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Kjaer Weis auf Bewertungen?
Kjaer Weis: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Kjaer Weis negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.