Bewertung
4,8
Hervorragend · von 5 Sternen
Labgems Erfahrungen
4,8von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
169
63 in den letzten 12 Monaten
Diamantenhändler
93%
Anteil 5-Sterne-Bewertungen
Bewertungen (169)
63 in 12 MonatenIhre Stimme
Erfahrung zu Labgems schreiben
Levi Verberkmoes
Verifizierte Bewertung
Good coffee good diamants
Good coffee good diamants
0
Sakshi Shangari Mehta
Verifizierte Bewertung
Really happy with my experience with…
Really happy with my experience with LabGems. The team was very professional, friendly, and helpful throughout. The quality was excellent, the delivery was on time, and everyone I spoke with was very polite and pleasant. Overall, a smooth and positive experience. I would definitely recommend LabGems to anyone looking for good quality and reliable service.
0
Sara Lappalainen
Verifizierte Bewertung
Different diamond delivered without prior notification
I ordered a 2 ct oval lab-grown diamond from LabGems, which I selected based on the information provided on their website. I spent a lot of time choosing that particular diamond because I specifically wanted that individual stone. However, I received a different diamond from the one I ordered. I noticed this by comparing the IGI report of the diamond I received with the information provided on the website. This was not simply a small measurement or rounding difference, it was a different stone. I contacted LabGems about this. Their explanation was that the diamond they selected for shipment had measurements that were close to those of the diamond I had ordered. In my opinion, this is not a sufficient reason to send a customer a different diamond from the one they specifically selected. Diamonds are individual products, and this is precisely why I spent time choosing a particular stone. I believe LabGems should double-check before shipping that the diamond being sent and its details match the customer's order. I was also disappointed that I was not informed in advance that the diamond I had ordered had been replaced with another one. I only found out after receiving the diamond and noticing myself that the details did not match my order. In my opinion, the customer should definitely be informed about such a change before the item is shipped. LabGems offered several forms of compensation, including a refund, credit towards a future purchase and the option to exchange the diamond for another one. For understandable reasons, I did not want to exchange the diamond. I had already spent a lot of time choosing the specific diamond I wanted, so exchanging it for another stone would not really address the issue from my perspective. Since I was not planning to make another purchase, I also asked whether I could instead receive a refund related to my current purchase. In the end, LabGems agreed to provide a partial refund. For that part I am grateful. I decided to keep the diamond I received, but I am disappointed with how the order was handled. My one-star rating is primarily about the ordering process, receiving a different individual stone without prior notification, and LabGems' explanation for why this happened. As a consumer I am disappointed that I put so much effort into selecting my diamond, only to be left with the impression that I was simply sent another diamond from their available selection. I hope LabGems will in the future check shipments more carefully, inform customers about any changes before shipping and ensure that the exact individual stone ordered by the customer is the one that is delivered. / After posting my review I was contacted by a LabGems employee. We discussed the situation, but unfortunately I felt that the way I was treated was not good customer service. The employee questioned why he had to pay the compensation to me from his own account while he was on holiday on the beach in Spain. In my opinion this is not something a customer should have to consider and I found the comment inappropriate and irrelevant to the matter. I also felt that my concerns were ultimately being dismissed because according to him, I had received a diamond with the same carat weight, so he didn’t see a problem. At no point did I say that the diamond I received was of poor quality or that I was unhappy with the diamond itself. My concern was about receiving a different diamond than the one I had selected without being informed about the change. I was also told that I had made a long complaint over a tiny mistake. Unfortunately this conversation only made my overall impression of the company worse.
0
Viktor Nedov
Verifizierte Bewertung
Fast shipping
Fast shipping, stunning diamond, and great communication. 10/10, highly recommended!
0
Luis Silva
Verifizierte Bewertung
Muito bom
Muito bom. Recomendo
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 33 % der negativen Bewertungen.
Alternativen zu Labgems
Diamantenhändler-Ranking →Häufige Fragen zu Labgems
Ist Labgems seriös?
Labgems erreicht aktuell 4,8 von 5 Sternen aus 169 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Hoveniersstraat 2, 2018 Antwerp, BE) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Labgems?
Kundinnen und Kunden bewerten Labgems im Schnitt mit 4,8 von 5 Sternen („Hervorragend“) auf Basis von 169 Bewertungen. 63 davon stammen aus den letzten 12 Monaten.
Wo hat Labgems seinen Sitz?
Labgems hat seinen Sitz in Hoveniersstraat 2, 2018 Antwerp, BE. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Labgems gibt es?
Die bestbewerteten Anbieter in der Branche Diamantenhändler sind The Diamond Store London (4,6 von 5), Reeds Jewelers (4,5 von 5), Vitus Guld (4,9 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Labgems beansprucht?
Nein. Das Profil von Labgems ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Labgems hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Labgems auf Bewertungen?
Labgems: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Labgems negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.