Bewertung
3,5
Durchschnittlich · von 5 Sternen
Unternehmenlalounithelabel.com
Lalounithelabel Erfahrungen
3,5von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
117
58 in den letzten 12 Monaten
Unternehmen
61%
Anteil 5-Sterne-Bewertungen
Bewertungen (117)
58 in 12 MonatenIhre Stimme
Erfahrung zu Lalounithelabel schreiben
Sophia 14
Verifizierte Bewertung
Extremely disappointed
Extremely disappointed. I have purchased a tan trough full burkini spend around £160 . I wear it holiday once the next day it’s was all damaged not tan through at all I had to shop around a country that I’m supposed to enjoy my time to find another burkini . I have contacted them they ask me to send all the pictures . After that no response from them . I have send few emails again . Still no response. This is so wrong . SO PLEASE AVOID AT ALL COST. Money doesn’t grow on trees so keep it safe from companies that dont care about buyers .
0
Studio Sebo
Verifizierte Bewertung
The customer service is non existant
The customer service is non existant, its like speaking to a brick wall. No replies at all. For that alone i would avoid. That and the fact i never recieved my package. Its pricey and would happily pay it if i ever recieved what i ordered. Really really disappointing. I literally joined just to warn people of this. I have never experienced this with any other muslim owned brand before. Really need to fix up.
0
Ellie
Verifizierte Bewertung
Terrible customer service, awful quality. Not worth the money or stress!
I really wanted to love this brand and was excited to try the tan through burkini but never again... The item I received was very poor quality and shipping was delayed. I placed my order on the 4th of August. It stated on the website that international shipping would take approximately 3 days. My order was not packaged by Lalouni until the 10th of August and was delivered on the 13th of August. I understand that the summer must be a busy time for them but I had spent £10 on shipping costs and they were not even close to meeting the timeframe specified on their website. The item didn't arrive until after I had departed for my holiday which caused a great deal of stress as I then had to make other arrangements last minute. I contacted their customer service team and explained the situation, I was told I could return the item as it had been delivered late. No offer to reimburse me for the shipping expenses I had paid. Customers also have to pay for returns, so Lalouni were expecting me to be out of pocket for their mistake. I am not responsible for their inability to ship orders on time. I have also never encountered a company attempting to resolve delays with shipping by requesting the customer to pay to return the item. I thought this was very unusual. I emailed them back on the 17th of August explaining at the very least I should be reimbursed for shipping costs as they did not meet their delivery timeframe. I haven't had a response from their customer service team since! After returning from my holiday I wore the item to a spa. At the end of the day it was pointed out that the material was damaged on the back of the burkini. When you spend £128 on an item you expect it to last more than a day! I contacted Lalouni about this on the 20th of August and attached pictures of the state of the material asking for either a refund or a replacement. Unsurprisingly I have not had a response as of yet! I have emailed again today to request information on their returns process. Unfortunately I don't hold much hope and will probably need to go through my bank to get my money back. Other things to be aware of are that the hot chocolate tan through dress is also lined on the back so you would only really tan on your arms. On another review it was stated that customers could remove the lining but to do this on the dress I purchased you would need to cut it out. After wearing it at the spa I also didn't notice any tanning. I can see that my experience with shipping, quality and being ignored by their customer service team is consistent with other reviewers. I personally wouldn't take the risk of purchasing from them again. My burkini from Lyra may not be tan through (neither is this one really!) but it has lasted me through many holidays and my experience with their customer service team is far more positive. Save your money for brands that actually value their customers.
0
Aldina Mehmedovic
Verifizierte Bewertung
J’ai passé une commande qui n’a jamais…
J’ai passé une commande qui n’a jamais été livrée. D’après le suivi DPD, le colis n’a jamais quitté les Pays-Bas (je vis en Suisse) et a été retourné à l’expéditeur. J’en déduis que c’est Lalouni qui a fait une erreur avec l’étiquette d’expédition. J’ai tenté de les contacter par mail, via le formulaire sur leur site, par message sur Instagram et via WhatsApp, mais aucune réponse au bout d’une semaine. L’adresse mail indiquée sur le site internet est introuvable et j’ai reçu un message d’erreur quand je leur ai écrit. Je n’ai reçu aucune explication, ni remboursement. J’ai passé deux autres commandes chez eux qui s’étaient bien passées, dont l’une pour laquelle j’ai fait un retour et reçu un remboursement très rapidement. Je ne comprends pas leur manque de réactivité dans cette situation. Sinon, ça taille très petit, mais la qualité des produits est bonne.
0
Esra Dalkic
Verifizierte Bewertung
Ik heb hem aangeschaft vanwege de tan…
Ik heb hem aangeschaft vanwege de tan trough. Helaas ben ik niet bruiner geworden en heeft deze functie dus niet geholpen. Verder is de kwaliteit niet echt top wegens het snel pluizen en de naadjes van mijn leggin is meteen gescheurd vanaf de zijkant. Ik geef 2 sterren wegens de kleur en hoe hij zit. Verder droogt hij snel alleen raad ik hem niet aan voor de kwaliteit. Ik heb de tan trough legging en jurk tot knie aangeschaft in de kleur taupe. Ben best teleurgesteld, wel heb ik nog foto’s met de burkini kunnen maken.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 59 % der negativen Bewertungen.
NL
Häufige Fragen zu Lalounithelabel
Ist Lalounithelabel seriös?
Lalounithelabel erreicht aktuell 3,5 von 5 Sternen aus 117 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: NL. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Lalounithelabel?
Kundinnen und Kunden bewerten Lalounithelabel im Schnitt mit 3,5 von 5 Sternen („Durchschnittlich“) auf Basis von 117 Bewertungen. 58 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Lalounithelabel beansprucht?
Nein. Das Profil von Lalounithelabel ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Lalounithelabel hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Lalounithelabel auf Bewertungen?
Lalounithelabel: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Lalounithelabel negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.