Bewertung
1,5
Schlecht · von 5 Sternen
Elektronik & Technologielenovo.com
Lenovo Erfahrungen
1,5von 5 · Schlecht
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
100
100 in den letzten 12 Monaten
Elektronik & Technologie
10%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Lenovo schreiben
Felipe Maschio E Silva
Verifizierte Bewertung
I bought a Lenovo Yoga Slim 7x OLED…
I bought a Lenovo Yoga Slim 7x OLED Copilot + PC. The laptop was fine, it had a few glitches and crashes but I could live with it. My main issue with the laptop per se was the battery that didn't last more than 1.5 years, just enough to be outside of the warranty period. The battery life alone wouldn't be enough to put Lenovo on my 'never again' blacklist though, what did it for me was the worst customer service I have ever experienced. In short, after I sent my laptop for repair on March 13, I only got it back on May 19 with a worse problem than when I sent as it wouldn't even turn . During these 67 days of waiting, I had multiple frustrating contacts with Lenovo's customer service team. I was promised 3 times they would get back to me with an estimated time of return but they never followed-up, I was asked to pay for the repair twice, I found out that all the long waiting time could have been avoided because Lenovo was waiting for a part that was discontinued (they went for a compatible alternative in the end), and to make matters worse, they thought that offering me 3 months extra of warranty on my laptop was a fair compensation for the inconvenience (funny that they keep my laptop for nearly 2.5 months and think that 3 months of extra warranty compensates for anything). Anyway, my laptop wasn't turning on and after more frustrating back and forth discussions, on June 11 Lenovo organized an onsite visit to fix my laptop. Basically I had to reorganize my whole day because they don't give an estimated time slot for the visit, you have to wait for them between 8am and 5pm. Of course I wasn't happy with that because I had to cancel plans and all, but having my laptop working again was a priority to me after gone 90 days without it. Now guess what? No one ever showed up! Close to 5pm I got a call from Lenovo saying that they needed to cancel the appointment because they didn't have the repair part available (after I waited for them the whole day). In the end I decided to stop trying to deal with Lenovo and ask for help to the shop I purchased my laptop from. Happily this shop reimbursed me the full amount and I was able to buy a new laptop from another brand. I should have checked Lenovo in before buying my laptop because their score of 1.3 stars is full of complaints about the horrible customer service you can expect should something go wrong with your product.
0
Samira Mohammadie
Verifizierte Bewertung
Very disappointing experience
I bought this Lenovo laptop about 7 months ago, and it has had restart and freezing issues from the beginning. About a month ago, I sent it in for repair. Lenovo replaced the motherboard, reinstalled Windows, and updated the drivers, but the problem remained. As soon as I got it back, the screen went black and froze twice. After spending hours reinstalling all my work programs, the same problem continued. It still freezes during normal use and when I use programs like Power BI and SQL Server. What is even more frustrating is Lenovo’s customer service. Their only solution is to send it back for repair again. I already did that once, and it didn’t fix anything. I feel like they are more focused on closing the case than actually helping the customer. I bought a brand-new laptop because I needed a reliable computer for work. Instead, I’ve lost work time, data, money, and a lot of energy dealing with this issue. Unfortunately, based on this experience, I would not buy this laptop again, and I would not recommend Lenovo either. I expected much better customer service and support from a company like Lenovo.
0
DEEPAK GOYAL
Verifizierte Bewertung
FRAUD COMAPNY WANT FULL REFUND
I purchased Lenovo Ideapad Slim 5 Gen 10 Ryzen 7 735HS 16GB 512GB laptop for rupees 63,526 with 3 years onsite premium care ADP warranty. Within 5 months, multiple issues arose with the laptop. I sent 1,000 emails to all Lenovo officials, and even within one month, I reported the issues but was denied a refund. I want my full refund immediately. My laptop serial number is PW0LLC7E. I request that my full hard-earned money be refunded immediately, fully, without any deduction. In every visit, more defects were found by the visiting engineer. Worst service. I want a full refund immediately. Slow speed hanging freezing red light issues all still facing User's recommendation: FRAUD COMPANY WORST CUSTOMER SERVICE NEVER BUY LENOVO I AM ALREADY REGRETTING. THEY DENIED MY REFUND ONLY SAID JUST REPAIR I WANT FULL REFUND ONLY NOW NO MORE REPLACEMENT OR REPAIRS ONLY WANT FULL REFUND IMMEDIATELY WITHOUT ANY DEDUCTIONS
0
Direction Powerpact
Verifizierte Bewertung
J’ai un Lenovo de seconde main que…
J’ai un Lenovo de seconde main que j’adore et necessite reparation. Je decide d’en acheter un tout neuf. Malheuresement j’ai une entreprise, malheuresement j’ai une adresse de livraison qui diverge de la facture mais à l’achat en ligne la dissociation semble impossible. J’appel le support: il vous faut un compte pro... le compte est créé mais il doit y avoir une approbation.. (de qui du Saint Esprit? pour acheter un PC!?) Bref j’ai toujours pas de retour, je me demande du coup pourquoi j’ai opté Lenovo, en mode j’ecarte tous les autres .. je voulais juste une facture a l’adresse de ma société et une livraison vers mon autre adresse. En 2026 pour une boite qui vend de l’informartique ne pas être à jour sur un segment bidon comme la facturation lors des commandes en ligne ... vous me direz on a les clients qu’on mérite.
0
Viacheslav Alekseev
Verifizierte Bewertung
I can't reach Lenovo payment team for 5…
I can't reach Lenovo payment team for 5 days. I sent them money through bank transfer. There is no confirmation on the website. So, no money and no laptop...
0
Die Akte
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Alternativen zu Lenovo
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Ist Lenovo seriös?
Lenovo erreicht aktuell 1,5 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Schlecht“. Zur Einordnung: der Firmensitz (Skovlytoften 33, 2840 Holte, DK) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Lenovo?
Kundinnen und Kunden bewerten Lenovo im Schnitt mit 1,5 von 5 Sternen („Schlecht“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Lenovo seinen Sitz?
Lenovo hat seinen Sitz in Skovlytoften 33, 2840 Holte, DK. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Lenovo gibt es?
Die bestbewerteten Anbieter in der Branche Elektronik & Technologie sind Argos (4,3 von 5), Three UK (4,7 von 5), SA Company (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Lenovo beansprucht?
Nein. Das Profil von Lenovo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Lenovo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Lenovo auf Bewertungen?
Lenovo: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Lenovo negative Bewertungen löschen lassen?
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Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.