Lensology Erfahrungen

4,9von 5 · Hervorragend

20.182 Bewertungen

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Bewertung

4,9

Hervorragend · von 5 Sternen

Stimmen

20.182

3.602 in den letzten 12 Monaten

Augenoptik-Großhändler

72%

Anteil 5-Sterne-Bewertungen

Bewertungen (20.182)

3.602 in 12 Monaten

Ihre Stimme

Erfahrung zu Lensology schreiben

Lauren

GB · Gestern

Verifizierte Bewertung

Paper pouch make it look cheap

Paper pouch make it look cheap, but quality of the lenses are perfect.

30. August 2026

Jafer Hamdani

GB · Gestern

Verifizierte Bewertung

Highly professional & skilled,prompt…

Highly professional & skilled,prompt delivery and contant communication.

30. August 2026

Stacey Hart

GB · Gestern

Verifizierte Bewertung

Disappointing Repair

I am extremely disappointed with Lensology’s handling of a repair to my glasses. I have used Lensology for my lenses before and have been happy with them, so I was particularly disappointed by how this situation has been handled. I sent my glasses to Lensology because a hinge had broken. These are large, relatively heavy glasses, and I expected the replacement hinge to be suitable for the size and weight of the frame. The replacement hinge broke within ONE WEEK. I therefore sent the glasses back, expecting Lensology to recognise that the first repair had clearly not been successful and to find a more appropriate solution. Instead, they have fitted what appears to be exactly the same type of hinge again. I have photographs showing the original hinge alongside the replacement. The glasses now don’t stay securely on my face, making them effectively unusable. I have explained all of this to Lensology, but incredibly, they disagree that there is a problem with the repair and believe the hinge is acceptable. This is the part I find most frustrating. I am not asking for anything unreasonable. I simply want my glasses repaired properly so that I can actually wear them. When a repair fails within a week, I would expect a company to take that seriously and look at whether the repair itself was appropriate. Instead, I feel that my concerns have simply been dismissed. I am now left with expensive glasses that don’t stay on my face and a company telling me that the repair is fine. I hope Lensology reconsider their position, because this is not the level of customer service I would expect from a company I have previously trusted with my glasses. Very disappointing, and unfortunately I cannot recommend them based on this experience.

30. August 2026

Lensology

Antwort des Unternehmens · 30. August 2026

Hi Stacey, We’re disappointed to read this review, particularly as we don’t feel it fairly reflects either the circumstances of the repair or where our correspondence was left. We completely understand your frustration that the first repair failed so soon. For clarity, the glasses were originally sent to us with an already broken hinge, and our involvement was specifically to repair that existing damage. When our initial repair subsequently failed, we took the glasses back and carried out the repair again. For some context, the repair service itself cost £35 plus delivery. This is a relatively low-cost service that we offer to help customers retain frames that might otherwise need replacing. When the repair came back to us, we carried out the subsequent work and absorbed the associated return, handling and postage costs as part of putting things right. Following the second repair, our technicians checked the replacement hinge and confirmed that it was securely fitted and suitable for the frame. We appreciate that the replacement hinge is not identical in appearance to the original, but replacement components are selected according to what our technicians consider appropriate for the particular repair. A difference in appearance does not in itself mean that the hinge is unsuitable. You subsequently told us that the glasses were now too loose and would fall off when you looked down. We certainly did not dismiss this concern. We explained that the fit of the frame could be adjusted to make the glasses sit more securely and offered to arrange this for you. In fact, our final message to you immediately before this review was: “We’re happy to arrange the frame adjustment for you and help get the fit more comfortable.” We were therefore surprised to read shortly afterwards that your concerns had “simply been dismissed” and that you had been left with glasses you could not wear. We don’t believe that fairly reflects the assistance we have provided or the position in which we left the conversation. We absolutely accept that the first repair failing so quickly was frustrating. However, we took the frame back, repaired it again, had the replacement hinge checked by our technicians and, when you subsequently raised a concern about how the glasses were fitting, offered to make a further adjustment to address that too. We are currently closed for the Bank Holiday weekend, but we will follow this up with you directly on Tuesday to make sure we have offered every reasonable way we can to help resolve this for you. We would much rather have the opportunity to get the glasses fitting comfortably again than leave you dissatisfied, particularly as you have previously used Lensology and been happy with our service. Kind regards, Neil Perry Lensology Operations Manager

Barrie Croombs

GB · Vor 2 Tagen

Verifizierte Bewertung

Brilliant

Easy to use website, great communication from Lensology. Brilliant staff and great service.

29. August 2026

David Arundel

GB · Vor 2 Tagen

Verifizierte Bewertung

An over all excellent reglazing service

29. August 2026

Die Akte

Augenoptik-Großhändler Sonnenbrillengeschäft Brillen-Großhändler Augenoptiker

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Häufige Fragen zu Lensology

Ist Lensology seriös?

Lensology erreicht aktuell 4,9 von 5 Sternen aus 20.182 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB Watford, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Lensology?

Kundinnen und Kunden bewerten Lensology im Schnitt mit 4,9 von 5 Sternen („Hervorragend“) auf Basis von 20.182 Bewertungen. 3.602 davon stammen aus den letzten 12 Monaten.

Wo hat Lensology seinen Sitz?

Lensology hat seinen Sitz in Upper Floor, Wenzel House, Olds Approach, Tolpits Lane, WD18 9AB Watford, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Lensology gibt es?

Die bestbewerteten Anbieter in der Branche Augenoptik-Großhändler sind LensOnline.be (4,6 von 5), NAU! (4,2 von 5), brillen.at (2,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Lensology beansprucht?

Nein. Das Profil von Lensology ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Lensology hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Lensology auf Bewertungen?

Lensology antwortet hier nicht auf Bewertungen. Ohne beanspruchtes Profil kann die Firma hier nicht antworten.

Kann Lensology negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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