Lucen Software Erfahrungen 2026: 4,7 von 5 (1.612 Bewertungen)

Bewertung

4,7

Hervorragend · von 5 Sternen

Stimmen

1.612

56 in den letzten 12 Monaten

Softwareunternehmen

50%

Anteil 5-Sterne-Bewertungen

Bewertungen (1.612)

56 in 12 Monaten

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Joseph Ours

US · 19. August 2026

Verifizierte Bewertung

Shadow Renewal - Don't honor EULA

My annual subscription renewed on August 3. I contacted Lucen on August 17—just 14 days later—to cancel and request a refund because the cost was no longer reasonable for me. They turned off future auto-renewal but refused any refund, explaining that their 30-day guarantee applies only to first-time purchases, not renewals. They would not offer even a prorated refund. Prospective customers should understand that once an automatic renewal is charged, Lucen’s policy apparently provides no refund window. Given the subscription’s price and how promptly I contacted them, I found this policy unnecessarily rigid and disappointing.

0

19. August 2026

Lucen Software

Antwort des Unternehmens · 19. August 2026

Hi Joseph, Thank you for the honest feedback. We're sorry to hear the renewal cost feels like more than it's worth to you right now, and that our policy on this has been disappointing. To clarify: our EULA's 30-day satisfaction guarantee applies to a customer's first subscription purchase, giving new customers a window to try the product risk-free. It doesn't extend to renewals, since by that point the subscription has already been in use for a full year. We try to make this easy to manage: reminder emails go out 30 and 15 days before renewal, and users can switch off auto-renewal anytime from the account settings. We recognize this isn't the outcome you were hoping for, and we genuinely appreciate you taking time to share it directly with us. We take feedback like this seriously and it's something we'll continue to reflect on as we look at how we handle renewals. kind regards, Mark, Lucen Software

Hilarion

US · 15. Juli 2026

Verifizierte Bewertung

Cuts reporting time

didn’t expect much, now it’s how we report up. Smartsheet to PowerPoint in a couple clicks, always looks good. Saves me hours every cycle.

0

15. Juli 2026

Casian Popa

US · 8. Juli 2026

Verifizierte Bewertung

It is a really nice application that…

It is a really nice application that saved me hours of work. I would recommend it to anyone that wants to easy build professional looking timelines

0

8. Juli 2026

Nathan Metcalf

US · 16. Juni 2026

Verifizierte Bewertung

Less Features on Plus Plan

I've written a review before on Office Timeline (now Lucen) and again it's incredibly frustrating to find features that I use now as part of my Plus plan will no longer be available to me when I eventually update the software. Whilst the software is useful, improvements have been made throught with improved UI etc, responsive customer service. I can't really fault these things, but the constant diminishing of features being hidden behind the most expensive plan is annoying. First, excel refresh was taken and hidden behind the top tier and now I find other features have moved behind the most expensive tier - the project performance tracking features which overlay progress bars and I've only noticed this as it's due time for my renewal. Please don't make this about to improve customer experience, you've noted down which features people use and have hidden them behind the top tier.

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16. Juni 2026

Lucen Software

Antwort des Unternehmens · 16. Juni 2026

Hi Nathan, Thank you for taking the time to share your feedback and for being a long-time Office Timeline, now Lucen Timeline, customer. I am sorry to hear about your experience and understand this has been frustrating. You are correct that Excel Refresh moved to the Expert plan, and we appreciate you sharing how that change has impacted your workflow. This is useful feedback for our team. Regarding the project performance tracking features you mentioned, specifically the progress bar overlays, we'd like to take a closer look. Our understanding is that this functionality should not have moved to the Expert plan, so we'd like to investigate what you're seeing. Would you mind contacting us at timeline-feedback@lucensoftware.com and referencing this review, along with your Lucen Timeline version and any screenshots, please? Our team will be happy to look into it and provide clarification. Thank you again for the feedback. We appreciate the opportunity to better understand your experience. Mark Customer Success | Lucen Software

james bailey

US · 5. Juni 2026

Verifizierte Bewertung

Pure crap

Pure crap. there is no sync between the Powerpoint plug-in and the web app, plus you can't import Powerpoint. So you have to export to excel, then import to the web version. The expert version is so slow it's completely un-useable. Unless all users are premium you get a water mark on the web app, and unfortunately even once all users are premium you can't remove it without completely rebuilding the project. Lucen obviously has put more time in to monetizing the product than making sure it remains a value added product.

0

5. Juni 2026

Lucen Software

Antwort des Unternehmens · 5. Juni 2026

Hi James, Thanks for laying this out, and sorry it hasn't been the experience we want for you. A bit of context on the sync point. The PowerPoint add-in and the Online edition are two separate products, so they don't sync directly, and neither one exports a PowerPoint file you can pull into the other. Improving how the two work together is on our roadmap, so it's something we're actively thinking about. In the meantime, both work with Excel and other project formats, and since they share the same underlying structure, timelines, milestones, start and end dates, exporting to Excel and importing into the Online edition carries everything across intact. It's an extra step, I know, but it's the reliable way to move work between them today. On Expert, you're right, it's been sluggish lately and that's on us. The good news is we've addressed it in our latest release, version 14.8, so an update should make a real difference if you're on an older build. The watermark you're describing doesn't sound right to me. If you wouldn't mind sending a quick note to timeline-support@lucensoftware.com mentioning this review, we'd like to be able to look into it further and get it sorted. Thank you again for taking the time to share all this, James, it genuinely helps us prioritize what to improve. Mark, Customer Success | Lucen Software

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Ist Lucen Software seriös?

Lucen Software erreicht aktuell 4,7 von 5 Sternen aus 1.612 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (1916 Pike Place Ste 12 #1325, 98101 Seattle, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

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Kundinnen und Kunden bewerten Lucen Software im Schnitt mit 4,7 von 5 Sternen („Hervorragend“) auf Basis von 1.612 Bewertungen. 56 davon stammen aus den letzten 12 Monaten.

Wo hat Lucen Software seinen Sitz?

Lucen Software hat seinen Sitz in 1916 Pike Place Ste 12 #1325, 98101 Seattle, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

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