Bewertung
3,9
Gut · von 5 Sternen
Ludimusic Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
11 in den letzten 12 Monaten
Musikgeschäft
60%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
11 in 12 MonatenIhre Stimme
Erfahrung zu Ludimusic schreiben
Roger Violinist Mo
Verifizierte Bewertung
Refund promised, then complete silence
I returned my order to LUDIMUSIC and was told that a refund would be processed after the return was received and inspected. Since then, the parcel has remained held at Portuguese customs, and LUDIMUSIC has failed to provide any meaningful assistance, update or refund. I have sent repeated messages and received no proper response. Taking a customer’s money, agreeing to refund it, and then going silent is unacceptable customer service.
0
Timur Kagirov
Verifizierte Bewertung
Just be aware
Overall experience with this shop was quite smooth in my case. I ordered 8 string Ibanez Prestige guitar, which was not available anywhere else. Moreover, it was cheap comparing to other shops (later I realised this is because Portugal has reduced taxes on music instruments) - which is fine for me because I live in EU, Czech Republic. However, I give 3 stars for following reasons: 1. I called them before making the purchase and asked about their return policy. They told me that if you want to return the product, the box has to be immaculate and brand new looking, no responsibility for shipping as well. I took this risk because I could not find guitar anywhere, but I was concerned why they have such policy. My thinking is that they do not have "B-stock" labelling, so, if someone returns product, they probably sell it as brand new. 2. Their QC. They told me that before they ship international, especially expensive guitar, they do some checking before shipping (if instrument is OK and etc.). I was glad to hear this, because this is not for example what other shops like Thomann do. However, even after their "check", the guitar was not in very good condition - frets were repolished by my luthier and some minor adjustments. Also, the guitar case in which guitar came, had manufacturing defect, one part of handle was not attached to case at all. But they did not mention it at all during their check and did not inform me on this. Luckily, the handle of case was compensated (thanks to Bruno, he is awesome in customer support). But - their credit department is very slow, I had to remind them 2-3 times to send me money. I would rate this shop at 3.5, but allows only 3 or 4 marks here. In case you do not have product anywhere else, I would advise to buy here, but be careful - the return policy is quite strange. If you are in Portugal, definitely maybe worth going there as prices cheaper and you are able to test everything before bying.
0
Paul
Verifizierte Bewertung
Je recommande
J'ai commandé chez Ludimusic une guitare électrique que je n'arrivais pas à trouver en France. Tout s'est bien passé. J'ai du contacter le service client pour qu'il me renvoie un lien pour payer par carte et ils ont été extrêmement réactifs. La guitare est arrivée dans un emballage très soigné, et sans aucune égratignure. Le suivi de colis a mis du temps à s'actualiser au niveau de la transition DPD Portugal > Chronopost France mais tout était ok. J'ai été livré exactement une semaine après ma commande.
0
Stephen Gillbanks
Verifizierte Bewertung
Repaired Epiphone USA Casino Sold as New
They sold me an Epiphone USA Casino (2500+ EUR) as NEW (serial 208230108), that had clearly been repaired. The back of the headstock had been sprayed over with black paint - the edges where it was taped off show the original/correct tinted clear over wood colour underneath. So much paint was applied that the stamped serial number and stamped 'Made in USA' markings had been filled in level - only the first 3 numbers were not filled in with paint. It has lacquer bubbling on a 5cm portion of the back of the neck (around 8th fret) - it looks like somebody held a flame too close to it. It also has a wear through on the paint on a small part of the headstock edge. I bought it online and asked for pictures (did not get the back of the headstock). I also queried the condition and was told by a sales rep that there were no defects. I have since been in contact with Gibson and they confirmed it does not look right, and that this serial number was sold to Ludi as New and not as B-Stock/factory second. Nor do they have any record of it coming back at any time for repairs. Even on the slim chance this left Gibson in this condition and it was considered by Gibson as new/factory fresh, it is still very obviously something Ludi Music should point out as it does not meet the expectations of the model. It's not just an example of poor quality control from Gibson, it is a poorly done cover up of some kind of non-disclosed damage. I returned the guitar and received a full refund (including shipping) on the basis it was not as described. The model was out of stock after my purchase and is now back in stock (shortly after this arrived back), as of end April 2026. I can only assume it is the same guitar (only stock Gibson images are shown). As of today, there isn't any mention of this repair - Buyer Beware! If you are interested in the model, ask for serial number and clear pictures of the back of the headstock - you will wince!
0
Precision Bass
Verifizierte Bewertung
Return shipping refund refused for…
Return shipping refund refused for non-compliant goods I ordered 10 connectors, that did not match the description (non-compliant goods). While the item price was eventually settled through PayPal, LudiMusic is still refusing to reimburse the mandatory €12.00 return shipping costs. The Issue: Under Portuguese law (DL 24/2014, Art. 12) and EU Directive 2011/83/EU, the merchant is strictly liable for all return costs when goods are non-compliant. LudiMusic is ignoring these legal obligations despite multiple requests. The after-sales service regarding legal reimbursements is absolutely insufficient. Instead of forcing customers to fight for small amounts like these €12.00, the company should immediately authorize lawful refunds for non-compliant items. I am willing to update this review as soon as the €12.00 is credited to my PayPal account. ***************************** Portuguese version below: Título: Direitos do consumidor ignorados: Sem reembolso dos custos de devolução (Encomenda 137722) Encomendei 10 fichas (Encomenda 137722) que não correspondiam à descrição (mercadoria não conforme). Embora o valor dos artigos tenha sido resolvido através do PayPal, a LudiMusic continua a recusar o reembolso obrigatório dos custos de envio da devolução, no valor de 12,00 €. O Problema: De acordo com a lei portuguesa (Decreto-Lei n.º 24/2014, Art. 12.º) e a Diretiva UE 2011/83/UE, o vendedor é estritamente responsável por todos os custos de devolução quando os bens não estão em conformidade. A LudiMusic está a ignorar estas obrigações legais, apesar dos vários pedidos efetuados. Feedback Construtivo: O serviço pós-venda relativo a reembolsos legais é absolutamente insuficiente. Em vez de forçar os clientes a lutar por pequenos montantes como estes 12,00 €, a empresa deveria autorizar imediatamente os reembolsos legítimos para artigos não conformes. Estou disposto a atualizar esta avaliação assim que os 12,00 € forem creditados na minha conta PayPal. Update 24.04.2026: [English] LudiMusic (Ludimax Com Trading LDA) has officially ignored the 15-day legal deadline to respond to my formal complaint in the Livro de Reclamações Eletrónico (Ref: ROR00000000045555374). Despite a successful PayPal claim, they still refuse to refund the 12,00 € return shipping costs for non-conforming goods, violating DL 24/2014. I have now notified the ASAE (Portuguese Economic Authority) regarding their failure to respond and the illegal withholding of funds. [Português] A LudiMusic ignorou o prazo legal de 15 dias úteis para responder à reclamação oficial no Livro de Reclamações Eletrónico (Ref: ROR00000000045555374). Apesar do caso ganho via PayPal, continuam a recusar o reembolso dos 12,00 € de custos de devolução de um bem não conforme, violando o DL 24/2014. O caso foi agora comunicado à ASAE devido à falta de resposta e ao incumprimento da lei.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 42 % der negativen Bewertungen.
Alternativen zu Ludimusic
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Ist Ludimusic seriös?
Ludimusic erreicht aktuell 3,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Rua do Porto da Pedra, nº 11, 2460-898 Turquel, PT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Ludimusic?
Kundinnen und Kunden bewerten Ludimusic im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 11 davon stammen aus den letzten 12 Monaten.
Wo hat Ludimusic seinen Sitz?
Ludimusic hat seinen Sitz in Rua do Porto da Pedra, nº 11, 2460-898 Turquel, PT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Ludimusic gibt es?
Die bestbewerteten Anbieter in der Branche Musikgeschäft sind hmv (UK) (4,5 von 5), Lyricsmode (2,9 von 5), M Track 4PX (2,0 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Ludimusic beansprucht?
Nein. Das Profil von Ludimusic ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Ludimusic hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Ludimusic auf Bewertungen?
Ludimusic: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Ludimusic negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.