Bewertung
4,3
Gut · von 5 Sternen
Finanzdienstleistungsinstitutluno.com
Luno Erfahrungen
4,3von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Finanzdienstleistungsinstitut
73%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Luno schreiben
TJ Miller
Verifizierte Bewertung
Addressing issues with the apperantly #1 scam company.
Addressing the apperantly #1 scam platform that scam their custommers and is in first hand a scam platform, but tries to act like they are in first hand a crypto trading / crypto exhange / payment services platform. According to your reminder emails the last months: "You will have until 09:00 CEST on 31 August 2026 to sell your cryptocurrency and withdraw euros to your local bank account. The sending of cryptocurrency is not available due to regulatory restrictions. On 1 September 2026, your account will be closed, and you will have no further access to it. If you have crypto in your account we will convert the crypto at the prevailing market rate into your local currency. If you have not claimed your funds by 31 August 2026 Luno will be charging a monthly inactivity fee of USD 2 from September 2026. You must submit a claim for your funds by 30th November 2026. If you do not claim your funds by this date, the continued storage of these funds will be subject to an additional monthly dormancy fee in accordance with our terms and conditions, charged as follows" So why have I already lost access to my account though the web platform and from phone apps? I need to be able to download my transactation statements for tax purposes. I hope you will conduct yourselves professionally—at least meeting a minimum level of expectation—regarding the provision of necessary transaction history and the assistance needed to answer questions arising from your decision to stop offering your services to customers based in the EU/EEA, the UK, and Australia. Please reply to this with actually replying to the concerns and questions instead of a bland and unhelpful answer like: "thank you for providing your valuable feedback. Please reach out to us at guide(dod)luno(dot)com/hc/requests/new, if you have other suggestions" You must understand that if you already had been able to offer a professional service and customer service through your offical channels to begin with, it would not be necessary to use as an outlet to adress the conserns and get the minimum level of services and custommer services that users/custommers should expect to get to begin with.
0
AVIO IACOPINI
Verifizierte Bewertung
Azienda di malfattori truffaldini e…
Azienda di malfattori truffaldini e disonesti; inviano merce schifosa e assolutamente non conforme al quanto pubblicizzato. Sono dei vergognosi!!!!siete dei veri disonesti!!!!
0
Mindaugas
Verifizierte Bewertung
The platform wasted my time needlessly
The platform wasted my time needlessly. I used it once to convert some crypto and now I had a flood of spam emails about my account being closed due to EU regulations or something. I DON'T CARE, my account balances are 0 and I did not care about spending 15 minutes to go through remember password procedure with face scanning and all. And then they threatened to charge me 50 USD each month if I don't subtract my funds. YOU ALREADY KNOW I HAVE NO FUNDS why didn't you just let me know that my account is all good. And I'm sure that such an approach would get you a big nice lawsuit in EU.
0
Francois Bleuler
Verifizierte Bewertung
Useless customer support
Useless customer support. I have three tickets logged in the last 3 days!!! How can such an big company be this bad with customer support.
0
Tiaan Olivier
Verifizierte Bewertung
Luno Support is frustrating!
Luno Support is frustrating and the AI chatbot does not help at all! I have sent 3 emails regarding a issue i have with logging in to my account,I have my login details,Receive the OTP to my email,But then it sends another OTP to a number i do not use anymore! and a week later i still have not received a response at all to help!.I have a decent amount of money in there since i have had the account from 2014 and i am getting nowhere with support! This is also stressful! I am worried!
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 67 % der negativen Bewertungen.
Alternativen zu Luno
Finanzdienstleistungsinstitut-Ranking →Häufige Fragen zu Luno
Ist Luno seriös?
Luno erreicht aktuell 4,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Fore Street 1, EC2Y 9DT, GB) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Luno?
Kundinnen und Kunden bewerten Luno im Schnitt mit 4,3 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Luno seinen Sitz?
Luno hat seinen Sitz in Fore Street 1, EC2Y 9DT, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Luno gibt es?
Die bestbewerteten Anbieter in der Branche Finanzdienstleistungsinstitut sind Trading 212 (4,7 von 5), WorldRemit (4,3 von 5), Agos (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Luno beansprucht?
Nein. Das Profil von Luno ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Luno hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Luno auf Bewertungen?
Luno: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Luno negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.