Bewertung
3,8
Gut · von 5 Sternen
Geschenkeladenmaxwellscottbags.com
Maxwell-Scott Erfahrungen
3,8von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
81 in den letzten 12 Monaten
Geschenkeladen
68%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
81 in 12 MonatenIhre Stimme
Erfahrung zu Maxwell-Scott schreiben
Vicki Goodwin
Verifizierte Bewertung
COMPANY NO LONGER TRADING
I placed an order for a personalised gift item on 6 June 2026 after speaking with Sam Bates, the Customer Services Manager who was very helpful & explained that as the items are made to order in Italy my order would take 6 weeks to arrive. When it hadn't arrived by 23 July I sent an email to find out what was happening & received a reply back from Sam Bates to say that unfortunately business had been temporarily halted due to the unexpected death of the owner & the atelier in Italy had also paused their operations owing to the circumstances. I was offered the opportunity to cancel the order but given the sad circumstances agreed to wait a little longer as I had ordered it in plenty of time anyway & I received a reply back from Sam thanking me for my patience & understanding. As I received no further updates I tried to call the company on 27 August & both their telephone numbers 01904 488578 & 0870 242 4684 are no longer available & I see from other reviewers that the website has been down for weeks. To be fair Sam Bates did initially respond to my emails & seemed entirely genuine when I spoke with him before I placed my order. Having seen other recent reviews & the phone numbers being no longer available I contacted the business who occupy the next door Unit to Maxwell Scott Bags at Hassacarr Close, York & they confirmed that the Unit is currently unoccupied so it appears this business is definitely no longer trading. If the death of the owner is the cause of the business ceasing to trade that is very sad, especially for a company who have specialised in high end, quality leather goods but given that Sam Bates, the Customer Service Manager was still replying to emails as recently as 23 July 2026 some responsibility should have been taken to ensure that any unfulfilled orders on their books were cancelled & those customers given refunds, hence the 1 star review. For any customers struggling to recover their money who are unable to pursue a claim through buyer protection with their bank the director's details are published on Company House website.
0
Dale Pitcher
Verifizierte Bewertung
DON’T BUY FROM THIS SHOP
Ordered a wallet in May. Still haven’t received it. Company not responding to any emails, just receiving a generic auto response. Used to be a genuine shop, now it’s clearly a scam. DO NOT BUY FROM THEM.
0
Olga
Verifizierte Bewertung
Something fishy with the company?!
Bought a wallet last year for Xmas for my son. Order #5000024639. Communication and delivery was great! Sam (customer service) replied quickly. Wallet got ripped on the side, within a few weeks of using it. I guess bad stitching or wrong measurements where to put stitches... Anyway, I sent email to Sam with photos and he replied with apologies, told me that I will receive a replacement within a month. It was over 2 months ago!!!! Since then it was no word about shipping. I emailed Maxwell Scott 3 times and no reply, web site is down, phone line disconnected. I thought I was buying a luxury brand wallet from respectful and trusted company, but got a major headache instead!!!!! Please, someone, let me know what is going on with the company. Why they changed, like completely, since last year. What should I expect?! Looking forward Sincerely, Olga Feodoridi
0
Dr. Fábio Faleiro
Verifizierte Bewertung
Order #1000086877 — a month without delivery, 3 emails ignored, only auto-replies
I placed order #1000086877 on 19 July on the Maxwell Scott Bags UK website, paid in full via Klarna (debit card), with UPS Express Saver delivery (3-5 working days). More than a month later, nothing has arrived — no package, no tracking number, no shipping confirmation. I have emailed customer service three times since then and received only automated replies. Not a single human response. The website I ordered from has also been showing a maintenance page for some time, leaving international customers like me (I am in Brazil) completely in the dark. I have now initiated a chargeback with my bank for non-delivery. If Maxwell-Scott wants to resolve this directly, contact me urgently with valid tracking information or issue a full refund. Order #1000086877, placed 19 July 2026.
0
Ian Holt
Verifizierte Bewertung
5 months, no bags, no communication
I have been waiting for my bags to be repaired and returned for 5 months now. No one has responded to my emails chasing for an ETA. The website is down. The phone lines have been cut off. I'm writing here to try and trigger a response from customer service (Sam Bates) or Maxwell Scott management. Ian Holt
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 62 % der negativen Bewertungen.
Alternativen zu Maxwell-Scott
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Ist Maxwell-Scott seriös?
Maxwell-Scott erreicht aktuell 3,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Unit 9 Hassacarr Close,, YO19 5SN York, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Maxwell-Scott?
Kundinnen und Kunden bewerten Maxwell-Scott im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 81 davon stammen aus den letzten 12 Monaten.
Wo hat Maxwell-Scott seinen Sitz?
Maxwell-Scott hat seinen Sitz in Unit 9 Hassacarr Close,, YO19 5SN York, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Maxwell-Scott gibt es?
Die bestbewerteten Anbieter in der Branche Geschenkeladen sind Moonpig (4,4 von 5), QVC UK (4,0 von 5), JD Sports (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Maxwell-Scott beansprucht?
Nein. Das Profil von Maxwell-Scott ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Maxwell-Scott hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Maxwell-Scott auf Bewertungen?
Maxwell-Scott: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Maxwell-Scott negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.