Bewertung
3,9
Gut · von 5 Sternen
Fachgeschäft für Haushaltsgerätemiele.co.uk
Miele Great Britain Erfahrungen
3,9von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
395
250 in den letzten 12 Monaten
Fachgeschäft für Haushaltsgeräte
71%
Anteil 5-Sterne-Bewertungen
Bewertungen (395)
250 in 12 MonatenIhre Stimme
Erfahrung zu Miele Great Britain schreiben
customer
Verifizierte Bewertung
Shockingly Poor Oven, Poor Service
As part of a kitchen refurbishment 18 months ago, I bought two Miele ovens at a total cost of £3000. I’m heading towards 70 and decided to treat myself to a good, reliable brand on the expectation that I’d not need to buy ovens again. What a bad decision that was. From day one, the main oven delivered very poor results. Everything was undercooked. I convinced myself that I’d lost my touch, after 50 years of feeding a family. I recently purchased an oven thermometer and discovered that it takes 40 minutes to actually reach the programmed temperature, and the display is consequently incorrect. When I eventually contacted Miele (before the two year warranty expired) the engineer decided that all it needed was an update to the electronics. Hah! Having just used it for the first time since his visit it’s absolutely unchanged. 40 minutes to reach 190 degrees. I actually feel embarrassed that I was foolish enough to part with such a lot of hard earned money for such a rubbish oven. Don’t make the same mistake. Expensive isn’t better, it’s just a con.
0
Martyn
Verifizierte Bewertung
Issue quickly resolved
Issue quickly resolved. Pleasant engineer.
0
Aisha
Verifizierte Bewertung
CUSTOMERS BEWARE BEFORE PURCHASING A…
CUSTOMERS BEWARE BEFORE PURCHASING A MIELE PRODUCT!!!!! I have been a loyal Miele customer for many years and have invested significantly in the brand, with several Miele appliances in my household. Unfortunately, my experience with Miele’s customer service has been extremely disappointing. My dishwasher has now broken down/problem occurred for the third time. I have already paid for two separate engineer visits, despite the issues with the appliance continuing. Following the most recent engineer visit, where no fault was identified, I subsequently experienced further problems, including water remaining in the bottom of the dishwasher and a foul odour. I contacted Miele and explained that I am not an engineer and cannot reasonably be expected to know whether this is the same underlying issue or a new fault. Given that this is the third occurrence and I had already paid twice for engineers, I asked Miele for a complimentary diagnostic visit as a goodwill gesture. I did not think this was an unreasonable request. Unfortunately, Miele rejected this. I then sent a further email explaining the new drainage and odour problems and specifically requested that my complaint be escalated to a senior manager. I have still not received a proper response to that email or confirmation that my escalation request has been actioned. My disappointment is not simply that Miele has declined to provide a free repair. I understand that appliances can develop faults and that the Consumer Rights Act 2015 may depend on the individual circumstances of the appliance and the fault. What I find unacceptable is the overall handling of my complaint. I have already paid for two engineer visits, the appliance has now experienced a third problem, I have reported further symptoms, and I am still having to chase Miele for a response. For a company with Miele’s reputation, and as a customer who has invested heavily in the brand, I expected much better. I am simply asking Miele to properly review the history of the appliance, consider my position under the Consumer Rights Act 2015, respond to my outstanding concerns and provide a reasonable resolution — including reconsidering a complimentary diagnostic visit as a gesture of goodwill. At this stage, it is the lack of accountability, communication and complaint handling that has disappointed me most. I hope Miele will take this review seriously and have someone in senior management properly review my case!!!!!
0
Mr Cunningham
Verifizierte Bewertung
The service was excellent from the call…
The service was excellent from the call centre to the engineer who repaired our washing machine.
0
Richard Leete
Verifizierte Bewertung
Efficient and helpful
Efficient and helpful
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 94 % der negativen Bewertungen.
Alternativen zu Miele Great Britain
Fachgeschäft für Haushaltsgeräte-Ranking →Häufige Fragen zu Miele Great Britain
Ist Miele Great Britain seriös?
Miele Great Britain erreicht aktuell 3,9 von 5 Sternen aus 395 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Fairacres, Marcham Road, OX14 1TW Abingdon, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Miele Great Britain?
Kundinnen und Kunden bewerten Miele Great Britain im Schnitt mit 3,9 von 5 Sternen („Gut“) auf Basis von 395 Bewertungen. 250 davon stammen aus den letzten 12 Monaten.
Wo hat Miele Great Britain seinen Sitz?
Miele Great Britain hat seinen Sitz in Fairacres, Marcham Road, OX14 1TW Abingdon, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Miele Great Britain gibt es?
Die bestbewerteten Anbieter in der Branche Fachgeschäft für Haushaltsgeräte sind AO (4,9 von 5), Currys (4,0 von 5), Cdiscount (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Miele Great Britain beansprucht?
Nein. Das Profil von Miele Great Britain ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Miele Great Britain hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Miele Great Britain auf Bewertungen?
Miele Great Britain: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Miele Great Britain negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.