Bewertung
2,4
Mangelhaft · von 5 Sternen
Moss Erfahrungen
2,4von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
100
100 in den letzten 12 Monaten
Herrenmodengeschäft
30%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Moss schreiben
Nathan Field
Verifizierte Bewertung
Avoid Moss Bros for wedding hire
Avoid Moss Bros for wedding hire. ( They changed our suit collection location without telling us, ignored written confirmation, blamed the wedding party, and caused huge stress days before the wedding. One suit was even the wrong colour. The suits eventually arrived, but the service was a shambles. Save yourself the stress — use a different company.
0
K. Ahmed
Verifizierte Bewertung
Failed delivery and no justification…CS was useless
Ordered a suit online on the 24th Aug. They sent the trousers and waistcoat and not the blazer…no email or notification to say why or when they’ll send the remaining part of the order. After repeated emails, they said it was “delayed” - even though the same item was still available on their website for next day delivery. Moss used to be great but in recent years has really gone downhill. Today’s the 30th Aug and still no update…no doubt they’ll respond to this review and ask for details and order reference, just to show readers that they “care”!
0
William Barr
Verifizierte Bewertung
I went into the Edinburgh store after…
I went into the Edinburgh store after seeing a jacket on line unfortunately it wasn’t quite my size however whilst in store I saw a gilet cardigan and trousers on display which I really liked . I tried these on but the gilet wasn’t my size and there wasn’t one in the rack I was approached by a sales assistant Christopher and after explaining he went away and found one in the storeroom. Christopher was very polite and friendly and whilst I was chatting at the cash desk he asked if what I bought was for anything special I told him it was a treat for my birthday. Christopher immediately shook my hand and took 10% off the bill which I thought was very kind of him. He continued chatting to my wife and I while completing the sale talking about his dad and whisky. He was an absolute credit to Moss Bros making the purchase process all the more pleasurable.
0
Anthony K
Verifizierte Bewertung
Poor Communication, No Escalation and No Empathy or Accountability - how Moss Bros treat their loyal customers - and leave them £200 out of pocket!
My experience with Moss Bros has been nothing short of appalling and has completely destroyed the trust I built with the company over more than a decade as a loyal customer. I have purchased from Moss Bros for years and even bought my wedding suit from them. Until now, I would have recommended the brand without hesitation. Unfortunately, when I encountered a genuine issue with a return worth more than £200, that loyalty counted for absolutely nothing. I returned a jacket using Moss Bros' prescribed returns process and have evidence confirming that the parcel entered their returns network correctly. Weeks later, I was informed that their warehouse had allegedly received a completely different item, a "White Fox hoodie". This was baffling, given that neither I nor anyone in my household has ever owned such an item. Rather than properly investigating how such a serious discrepancy could have occurred after the parcel left my possession and entered their returns process, Moss Bros simply refused the refund and repeatedly insisted that the matter was closed. Despite multiple requests, they failed to provide a meaningful escalation route, ignored key questions, missed response deadlines they set for themselves, and offered little more than generic, scripted replies. Perhaps most concerning of all, when I formally requested details of Moss Bros' complaints procedure and asked for my case to be escalated to a more senior member of staff, those requests were repeatedly ignored. It was only after I took the initiative to telephone customer services myself and formally escalate the matter that any further action of this nature was promised (I am still awaiting the promised further contact in this regard). For a company that claims to value its customers, being forced to chase a complaints process that should have been readily available is simply unacceptable. What is most disappointing is the complete lack of accountability and customer care. My position has been consistent throughout: I returned the correct item. Moss Bros appears willing to accept that something has gone wrong somewhere in the process, but entirely unwilling to investigate whether that error occurred within their own warehouse operations or delivery network. The result is that I am more than £200 out of pocket, with no satisfactory explanation as to what happened and no genuine effort made to resolve the situation fairly. The irony is that after spending years shopping with Moss Bros, including trusting them with one of the most important purchases of my life, my wedding suit, I was effectively told that my evidence, my history as a customer, and my attempts to engage constructively counted for nothing. That loyalty has been thrown back in my face. A premium retailer should provide premium customer service, especially when a long-standing customer encounters a problem. Instead, I experienced delays, deflection, poor communication, a refusal to properly engage with my concerns, and a complete unwillingness to take ownership of an issue that arose within their returns process. Based on my experience, I would strongly advise caution when making high-value online purchases from Moss Bros. If something goes wrong, do not expect the company to stand behind its customers with the same commitment that its customers have shown to it.
0
nehel ahmed
Verifizierte Bewertung
They put items on sale to lure…
They put items on sale to lure customers into buying, only to cancel the order later and put the item back up as available. I’m honestly fed up with this dirty scam game. This is the 4th time they’ve cancelled my order due to “stock issues.” At this point, it’s completely unacceptable and feels extremely misleading.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 84 % der negativen Bewertungen.
Alternativen zu Moss
Herrenmodengeschäft-Ranking →Häufige Fragen zu Moss
Ist Moss seriös?
Moss erreicht aktuell 2,4 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (128 Albert Street, NW1 7NE London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Moss?
Kundinnen und Kunden bewerten Moss im Schnitt mit 2,4 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Moss seinen Sitz?
Moss hat seinen Sitz in 128 Albert Street, NW1 7NE London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Moss gibt es?
Die bestbewerteten Anbieter in der Branche Herrenmodengeschäft sind Boozt (4,1 von 5), Superdry (4,4 von 5), MOSSO Sunwear (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Moss beansprucht?
Nein. Das Profil von Moss ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Moss hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Moss auf Bewertungen?
Moss: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Moss negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.