NAE Vegan Shoes Erfahrungen 2026: 4,4 von 5 (451 Bewertungen)

Bewertung

4,4

Gut · von 5 Sternen

Stimmen

451

28 in den letzten 12 Monaten

Schuhgeschäft

69%

Anteil 5-Sterne-Bewertungen

Bewertungen (451)

28 in 12 Monaten

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Erfahrung zu NAE Vegan Shoes schreiben

Mojca l.

PT · 21. August 2026

Verifizierte Bewertung

Nae Vegan shoes reply

I have to write an answer to a reply of a Nae customer service in the post below. I have filed a complaint with the bank. I have all the evidences from my post that the shoes arrived at the warehouse in Netherlands from which they were sent from. I could not sent them via their return label because it did not work. The technical issue is their responsibility. In the answer they blame me, because I have sent them on Saturday. I had time on Saturday and this could not be the reason for them to not return the money. First they said they will ask the warehouse in Netherlands to send the shoes, but then they just did not. The bank said I have good chances for the money to be returned. I also filed a complaint with the EPC (European consumer centre). I have listed the communication with their customer service, international inquiry which found out t he shoes were successfully delivered. The confirmation that I have paid for the shoes. Our post then asked them to return the shoes so that I could send them again to Portugal. The answer is the shoes cannot be returned. They have the shoes and the money. The procedures last 2 to 3 months with the bank and maybe longer with EPC.

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21. August 2026

Mojca l.

PT · 7. August 2026

Verifizierte Bewertung

I have ordered the shoes which did not fit - lost money?

I have ordered the shoes which did not fit. I have sent them back to the same address they were shipped from. I have sent them with tracking number and they arrived at the NAE warehouse in Shiedam on 6 th of June. Official from Customer support Nauzea Olivera was quite rude, blaming me that I have sent the shoes back not through their return label and it is completely my fault. The return label did not work, so I had no choice. The shoes are still there and they do not want to give me my money back. Our post office claims the shoes have arrived at the address and it is the company fault. I t been a frustrating experience to buy with them. The problem is still not resolved.

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7. August 2026

NAE Vegan Shoes

Antwort des Unternehmens · 7. August 2026

Dear Mojca, Thank you for sharing your experience. We're sorry to hear you felt our handling of your case was unsatisfactory, and we'd like to clarify the situation for anyone reading this review. When you contacted us requesting a return, your message arrived on a Saturday. As clearly stated on our website, our customer support team operates Monday to Friday. Before we had any opportunity to reply — and before a return label could be issued — you had already sent the parcel independently. Return labels at NAE are not automatic; they are issued individually upon request and confirmation from our team. This process exists precisely to ensure parcels are correctly routed to our warehouse in Portugal. The address in Schiedam, Netherlands, which appeared on your original delivery label, belongs to our postal partner's outbound distribution hub — it is not a returns facility and has no system in place to identify or process unauthorised returns. We understand this is frustrating, and we genuinely sympathise with the situation you found yourself in. However, we are not able to issue a refund for a parcel we did not receive through our returns process, and we cannot accept responsibility for a shipment that was sent without our authorisation or instruction. We wish you all the best, and we hope this context is helpful. Kind regards, Neuza Oliveira – NAE Customer Support

Remus

PT · 29. Juli 2026

Verifizierte Bewertung

Generous refund policy and quality shoes

I ordered 2 pairs of shoes to pick from for my wedding. I returned one of them and the customer support was very communicative and offered me three refund options to choose from. One of the options is store credit with 10% bonus, which I find very courteous. I ordered 2 pairs of shoes from nae before over the years, and the quality was consistent

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29. Juli 2026

Maria

PT · 18. Juli 2026

Verifizierte Bewertung

No refunds after two returned orders (210€ in total)

I ordered from NAE twice because I was looking for quality vegan office shoes. I carefully followed the sizing guide on their website, but neither pair fit. Both orders were returned correctly and both returns were successfully delivered back to NAE. The problems started after that. The refund for my first returned order (€115) was never processed. After I opened a PayPal dispute, NAE asked me to close it and assured me the refund would be issued. I trusted their promise, closed the dispute, and never received my money. PayPal later confirmed that the dispute could not be reopened. The refund for my second returned order (€95) is also still outstanding. At this point, NAE has received both returned orders but still owes me €210. I have now filed a complaint with the German Verbraucherzentrale and will continue pursuing every available consumer protection and legal remedy until the refunds are paid. Based on my experience, I cannot recommend this company. Friendly customer service means very little when refund obligations are not fulfilled. Pure scam.

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18. Juli 2026

NAE Vegan Shoes

Antwort des Unternehmens · 18. Juli 2026

Hello Maria, We're sorry to read your review, as it does not reflect the current status of your returns. One of your returned orders was refunded on 20 July. Regarding the second return, the refund is currently pending through PayPal's Resolution Center because a PayPal case is open. As soon as the dispute was opened, we were no longer able to process the refund directly from our side. We have already submitted our agreement to refund you through PayPal, and the case is now awaiting their review and processing. Had the PayPal case not been opened, this refund would already have been completed through our normal return process once the return was received and inspected. Unfortunately, while the case is under review, we must wait for PayPal to complete their procedure. We completely understand that waiting for a refund is frustrating, but we want to reassure you that the refund has been approved from our side and is now pending PayPal's review. We remain available should you have any questions in the meantime.

Camila Beltran

PT · 30. Juni 2026

Verifizierte Bewertung

Disappointing quality and customer service

I chose NAE because I wanted to support a sustainable and vegan footwear brand. Unfortunately, my experience has been very disappointing. I purchased my shoes directly from NAE, and after less than six months of ownership and only a handful of wears, they were still in excellent condition. When I cleaned them using nothing more than water and mild soap, the red material bled and permanently stained the grey part of the shoe. In my opinion, a premium product should not suffer irreversible colour transfer after such basic care. I contacted customer service, explained exactly what had happened, and provided photos. Despite this, they concluded that the damage must have been caused by the cleaning process rather than a manufacturing or material issue, without inspecting the shoes. My request for a replacement or refund was rejected. After several emails, the only solution offered was a 30% discount on a future purchase as a "gesture of goodwill." Unfortunately, after this experience, I have lost confidence in both the product and the company's after-sales support, so this is not a meaningful solution for me. I appreciate that they replied to my emails, but I am very disappointed with how my complaint was handled. I expected better quality and stronger customer service from a company that promotes premium materials, sustainability, and responsible production. I expected better quality and better customer service from a company that promotes sustainability and premium materials.

0

30. Juni 2026

NAE Vegan Shoes

Antwort des Unternehmens · 30. Juni 2026

Hello, Thank you for taking the time to share your experience, and we're truly sorry to hear that you left feeling disappointed — that is never the outcome we hope for. We understand how frustrating it must feel to have a pair of shoes you cared for carefully show unexpected damage, and we want to acknowledge that your concern was valid and taken seriously throughout our exchange. After carefully reviewing the photos you shared and consulting internally, we concluded that the colour transfer was consistent with a reaction between the dye in the material and a cleaning agent — even a mild one — rather than a manufacturing defect. We recognise this is not the conclusion you were hoping for, and we understand you disagree with it. We're sorry we were not able to offer a resolution that felt fair to you. The 30% discount was offered as a genuine gesture of goodwill, not as a dismissal of your concern — but we completely understand that, given the circumstances, it didn't feel meaningful. We remain committed to the quality of our products and to improving our customer experience. Feedback like yours, even when difficult to receive, helps us do that. If you ever wish to revisit this, our team is always available.

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Ist NAE Vegan Shoes seriös?

NAE Vegan Shoes erreicht aktuell 4,4 von 5 Sternen aus 451 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Largo Trindade Coelho nº 17, 1200-339 Lisboa, PT) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden NAE Vegan Shoes?

Kundinnen und Kunden bewerten NAE Vegan Shoes im Schnitt mit 4,4 von 5 Sternen („Gut“) auf Basis von 451 Bewertungen. 28 davon stammen aus den letzten 12 Monaten.

Wo hat NAE Vegan Shoes seinen Sitz?

NAE Vegan Shoes hat seinen Sitz in Largo Trindade Coelho nº 17, 1200-339 Lisboa, PT. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu NAE Vegan Shoes gibt es?

Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von NAE Vegan Shoes beansprucht?

Nein. Das Profil von NAE Vegan Shoes ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann NAE Vegan Shoes hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet NAE Vegan Shoes auf Bewertungen?

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Kann NAE Vegan Shoes negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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