Bewertung
3,2
Durchschnittlich · von 5 Sternen
Elektronikunternehmennaimaudio.com
Naim Audio Erfahrungen
3,2von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
126
10 in den letzten 12 Monaten
Elektronikunternehmen
59%
Anteil 5-Sterne-Bewertungen
Bewertungen (126)
10 in 12 MonatenIhre Stimme
Erfahrung zu Naim Audio schreiben
colin young
Verifizierte Bewertung
Naim - Don't do it or Focal for that matter
Naim - What some people like to say is a British company but owned and driven by Focal a French company which was why there's always deals on a combo with Focal speakers. I like the sound from Naim but FFS DON'T DO IT. I had a Uniti unit before and I sold it because of continual connection issues. A couple of years later, in a moment of absent minded stupidity, I bought a Nova. I can honestly say that after dicking around with trying to get it reconnected to my WiFi and NAS, I officially hate this 5k ornament with absolutley garbage French software. Whoever build this guff must love their customers about as much as Keir Starmer loves the UK. In fact, I'd go as far as to say this software 'engineer' should maybe swap out with Rachel Reeves, morons do love to help each other out. Not the only moron, I've spent maybe 10k on their equipment over the last 10 years but no longer, this PoS is going to get given to the binman for landfill. I don't dislike anyone enough to give them this for free. When I was buying this new system, I did try some Focal speakers, they sounded p1ss poor all 3 pairs I tried look to have been build by a 1 handed apprentices. So like buying anything French, it might run ok for a while but sooner (not later) they will drive you pathalogically insane. So don't listen to the reviews, the forums are full of focal bots or their online help, this will only drive you further down the rabbit hole, just buy something, anything else, even Amstrad would be a better option.
0
Fab Gallet
Verifizierte Bewertung
Service Client deplorable
Service Client deplorable On m a offert une enceinte qui bugg après un peu plus d un an Je contacte la marque pour une prise en charge sous garantie et on me réponds que sans facture cela me coûtera 249 € et en + on me confirme qu elle est encore sous garantie via le numéro de serie. Pas correcte de la part d une grande marque
0
Christian Moffatt
Verifizierte Bewertung
Naim: Premium Prices, Disposable Products
I purchased a Naim Mu-so 1st Generation because I believed I was buying into a premium British hi-fi brand with a reputation for quality, longevity and long-term customer support. Unfortunately, my experience has shown that Naim now behaves much more like a mainstream consumer electronics manufacturer than a true high-end audio company. My Mu-so developed a hardware fault where it would operate for 20-40 minutes before shutting down and displaying a flashing red hardware fault indicator. It seems a common fault based on a simple internet search. After following every troubleshooting step requested by Naim, including factory resets, network diagnostics, firmware checks and software reinstalls, Naim ultimately concluded that the unit had suffered a hardware failure. The disappointing part wasn't the fault itself. Electronic products fail. The disappointing part was Naim's response. I was informed that because the product was launched over ten years ago and made obsolete in 2019, Naim no longer holds the parts, tools or capability to repair it. The end result is that a premium audio product costing £1,000 has effectively become electronic waste because the manufacturer can no longer support its own hardware. Naim's final position was simply that the product could not be repaired and no alternative solution was available. What surprised me most was the complete absence of any customer-focused resolution. No repair option. No refurbishment programme. No trade-in support. No meaningful goodwill gesture. Nothing. This is not what most people expect when they invest in a premium audio brand. One of the reasons many customers choose companies such as Naim is the belief that they are buying products designed to last for decades, not products with the lifecycle of a typical wireless speaker. The irony is that many mainstream consumer electronics companies now offer better long-term support, trade-in programmes and upgrade paths than I experienced here. Prospective buyers should therefore think carefully about what they are actually paying for. If your expectation is that a premium-priced product will be supported for the long term and repaired when faults occur, my experience suggests that assumption may be misplaced. Once parts are no longer available, you may simply be left with an expensive piece of equipment that cannot be repaired, regardless of the reputation or heritage of the brand. Naim still produces products that sound excellent. However, based on my experience, I no longer believe the company justifies the premium pricing or premium positioning that it continues to market. The level of after-sales support I received was indistinguishable from that of a mass-market consumer electronics manufacturer, and that is perhaps the most disappointing aspect of all. Update: Naim’s response to this review invited me to contact them so they could investigate my case further. I did so in good faith, only to receive exactly the same answer after an “internal review” there was nothing they could do, and I should instead ask the retailer if they would be willing to fund a goodwill discount from their own margin. That was deeply disappointing. It appears the public response was intended to demonstrate concern rather than to deliver any meaningful resolution. Unfortunately, it reinforced my original conclusion that Naim’s customer service falls well short of the premium image the company continues to promote. Avoid at all costs, a once great brand is a shadow of its former self.
0
Ian Gibbard
Verifizierte Bewertung
Superb technical support
The quality of support from Naim is outstanding. I had an issue with a firmware update over the weekend which was responded to promptly and resolved very capably by Duncan in technical services on Monday morning. This was my first introduction to the company but the customer response and quality of support has been first class.
0
Andrew Hyde
Verifizierte Bewertung
Naim a wonderful British hifi company
Naim is a wonderful British hifi company. Great products and how many companies can service an amplifier that’s 20+ years old? The Naim sound is wonderful, driven, detailed, dynamic, just so right! Extremely well built British hifi at its best. The latest update to the Streaming Platform (3.12) is truly stunning, I spent 4 hours yesterday streaming music which sounds wonderful even better than it did before. If your are looking to upgrade your hifi or try something different? Just ask your dealer about Naim and go and have a listen.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 100 % der negativen Bewertungen.
Alternativen zu Naim Audio
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Ist Naim Audio seriös?
Naim Audio erreicht aktuell 3,2 von 5 Sternen aus 126 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Southampton Road, SP1 2LN Salisbury, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Naim Audio?
Kundinnen und Kunden bewerten Naim Audio im Schnitt mit 3,2 von 5 Sternen („Durchschnittlich“) auf Basis von 126 Bewertungen. 10 davon stammen aus den letzten 12 Monaten.
Wo hat Naim Audio seinen Sitz?
Naim Audio hat seinen Sitz in Southampton Road, SP1 2LN Salisbury, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Naim Audio gibt es?
Die bestbewerteten Anbieter in der Branche Elektronikunternehmen sind Power (4,2 von 5), NAIPO (4,5 von 5), Nano Zoom (1,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Naim Audio beansprucht?
Nein. Das Profil von Naim Audio ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Naim Audio hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Naim Audio auf Bewertungen?
Naim Audio: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Naim Audio negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.