Naturcontact Erfahrungen

Q: Ist Naturcontact seriös?

Naturcontact erreicht aktuell 3,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, E14 9NN London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Q: Wie bewerten Kunden Naturcontact?

Kundinnen und Kunden bewerten Naturcontact im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Q: Wo hat Naturcontact seinen Sitz?

Naturcontact hat seinen Sitz in Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, E14 9NN London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Q: Welche Alternativen zu Naturcontact gibt es?

Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Q: Ist das Profil von Naturcontact beansprucht?

Nein. Das Profil von Naturcontact ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Naturcontact hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Q: Antwortet Naturcontact auf Bewertungen?

Naturcontact: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Q: Kann Naturcontact negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

3,7von 5 · Gut

100 Bewertungen

Nicht beansprucht Beanspruchen Antwortet blitzschnell

Bewertung schreiben Website besuchen

Bewertung

3,7

Gut · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Schuhgeschäft

58%

Anteil 5-Sterne-Bewertungen

Bewertungen (100)

100 in 12 Monaten

Ihre Stimme

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Liucija Vaitukaityte

GB · 30. August 2026

Verifizierte Bewertung

Falling apart after a few wears

I bought a pair of sandals and after wearing them only 4–5 times for a few hours each time, the upper layer of the soles started peeling off quite badly. I reached out to ask whether this was considered normal quality for their shoes and whether they would be willing to offer a replacement or a refund. They replied once, then I reached out again to ask for a follow up answer if they are willing to offer a solution or not, and they just closed the conversation without even declaring they will not do anything. So I guess I got my answer — apparently, shoes falling apart after a few wears is considered normal. I do like their designs, but unfortunately, the quality is not there, so even the shoes are not expensive, it is still not worth the money.

30. August 2026

Naturcontact

Antwort des Unternehmens · 30. August 2026

Hello Liucija, We’re sorry to read this, particularly as the type of sole separation you describe after only a few wears is extremely unusual and is not something we normally see with this model. Naturcontact footwear is covered by our 12-month warranty against manufacturing defects. If a product genuinely develops a manufacturing fault after only a small number of uses, we absolutely do not consider that “normal quality”, and the case can be assessed for an appropriate warranty solution. At the same time, our warranty does not cover damage resulting from misuse, unsuitable conditions or normal wear, so photographs and information about how the footwear was used are required before we can determine the cause. We are also sorry if your customer service conversation was closed before you received a clear final answer. Closing a conversation should not be interpreted as us considering shoes “falling apart after a few wears” acceptable. If the issue is confirmed as a manufacturing defect, it falls within our 12-month warranty and we will deal with it accordingly. We would therefore encourage you to contact us again with your order details and photographs so the case can be properly reviewed. The Naturcontact team

Roy

GB · 29. August 2026

Verifizierte Bewertung

Average shoe, difficult returns

Average shoe. Terrible service when it comes to trying to complete a return, they do their best to not allow you to return a shoe, and were late on giving back the return money, I had to remind them. If they I didn't they would have kept the money. Don't buy from them.

29. August 2026

Naturcontact

Antwort des Unternehmens · 29. August 2026

Hello Roy, We’re sorry that you were disappointed with your experience, but we would like to clarify some important points in this review. We certainly do not “do our best” to prevent customers from returning their shoes. We have a dedicated returns process and portal, and thousands of returns and exchanges are processed in accordance with our published returns policy. We acknowledge that, in this case, your refund may have taken longer than expected, and we apologise for any unnecessary delay. However, suggesting that we would have simply “kept the money” had you not contacted us is not accurate and in most of the case is up to customer'sbank processing times. A delay in processing a refund does not mean that there was any intention to withhold money that was due to be returned. Our customer service team is always available to investigate a return if there is a delay or an issue with its processing, and this is exactly what happens when a customer contacts us regarding an outstanding refund. We completely respect that our shoes will not be the right choice for everyone, and you are of course entitled to describe the product as average based on your personal experience. We do, however, believe it is important that claims regarding our returns practices accurately reflect what happened. The Naturcontact team

aimee

GB · 28. August 2026

Verifizierte Bewertung

Damaged, not fit for purpose, difficult to return

Very willing to give this company a try. Purchases a nice looking pair of yellow boots. They arrived promptly and thought they looked good. Took them out of the box and discovered what looked like splotches of black polish over them. Tried them on to see if an exchange would be worth it. Discovered the fit was too small at the front and too loose at the back and they squeaked like an old iron hinge. Returning took the best part of two weeks and was painful and rigid. They told me to return via their portal. Said portal declared the item wasn’t eligible for return. By the time I had the returns info, the post office was <30 mins from closing on the day I went on holiday while I was out of the house. Had to call in a favour to return the defective things ahead of the label expiring while I was on holiday as the company was quite clear they wouldn’t provide another. So basically they send damaged items and operate with rigid and weird customer service.

28. August 2026

Naturcontact

Antwort des Unternehmens · 28. August 2026

Hello Aimee, we’re sorry to read this review, but we would like to clarify a few points, as the description given does not fairly reflect either our products or our returns process. We certainly do not knowingly send damaged footwear. If a product arrives with a genuine manufacturing or cosmetic defect, customers can contact our team and the case will be assessed accordingly. Any issue reported with a pair is treated seriously. Regarding the fit, footwear can of course feel different depending on individual foot shape. A shoe feeling too short at the front while loose around the heel does not in itself indicate a defective product, but rather that the particular model or fit may not have been suitable for your feet. The same applies to noise when initially trying footwear, which can sometimes occur depending on the materials, flooring and movement. Our returns portal is designed to apply the eligibility conditions associated with each order automatically. If a return cannot initially be submitted through the portal, our customer service team can review the case and provide the appropriate instructions, which is what happened here. Return labels also have a validity period set as part of the return process. Unfortunately, a customer's personal travel schedule or the opening hours of their local Post Office are outside our control and do not mean that we were attempting to prevent the return. Most importantly, the product was ultimately accepted for return. While we appreciate that the process may not have been as convenient as you would have liked, describing this as a company that “sends damaged items” and operates a deliberately “rigid and weird” service gives a misleading impression of what actually occurred. We remain happy to investigate any genuine product or service issue and to assist customers whenever something has gone wrong. The Naturcontact team

Ruth Lewis

GB · 24. August 2026

Verifizierte Bewertung

Excellent Customer Service.

I have bought two pairs of shoes from this company. They are well made and very comfortable. When I had a slight problem with the delivery of my second pair it was resolved quickly and professionally and in a friendly manner. Excellent customer service. I am a convert to barefoot shoes and will definitely be buying from this company again.

24. August 2026

Alberto F

GB · 21. August 2026

Verifizierte Bewertung

Experiencia nefasta

Las devoluciones son una ruina. Primero obligan a enviarlo al almacén de UK (tienen almacenes en la UE pero sólo los usan para cambios por otros productos, un chantaje), asumir los costes de envío (15€)y pagar la tarifa de la aduana de 3€. Y no sólo eso, sino que encima me devuelven 8€ menos de lo que deberían. Ahora a perder más tiempo reclamando. Y todo porque las tallas no son correctas, dicen que un 46 es para pies de 30'4 cm pero es falso, la zapatilla por fuera mide 30cm. Actualización días después: después de reclamar me dicen que los 8€ son "costes de almacenamiento" y que no me los van a devolver. Por no perder más tiempo no reclamo más. La devolución en total me costó 26€. Para haberlo sabido antes de pedir.

21. August 2026

Naturcontact

Antwort des Unternehmens · 21. August 2026

Lamentamos que su experiencia no haya sido satisfactoria, pero nos gustaría aclarar varios puntos de su reseña, ya que parte de la información indicada no es correcta. En primer lugar, nuestra guía de tallas indica la **longitud del pie recomendada**, no la longitud exterior de la zapatilla. Medir una zapatilla por fuera y comparar esa medida con la longitud del pie indicada en la tabla no permite comprobar si el tallaje es correcto, ya que son dos medidas completamente diferentes. La construcción, la forma de la puntera, el talón y el grosor de los materiales hacen que la medida exterior no pueda utilizarse como referencia de talla. En cuanto a las devoluciones, todas las condiciones, incluidos los posibles costes aplicables a un reembolso, se muestran en nuestra política de devoluciones antes de realizar la compra. Además, ofrecemos alternativas al reembolso, como el cambio de talla/producto, precisamente para reducir el coste para el cliente. Los 8 € descontados tampoco corresponden a unos supuestos “costes de almacenamiento”. Se trata de las tarifas de devolución/procesamiento previstas en nuestra política para los pedidos de la UE. Nuestro equipo simplemente aplicó las mismas condiciones publicadas y aplicables a todos los clientes. Entendemos perfectamente que una devolución pueda resultar frustrante cuando una talla no se adapta como se esperaba, pero creemos importante diferenciar una experiencia personal negativa de afirmar que el tallaje es “falso” o que nuestras condiciones constituyen un “chantaje”. Seguimos, por supuesto, disponibles para revisar cualquier importe si considera que se ha producido un error real en el cálculo de su reembolso. Equipo Naturcontact

Die Akte

Schuhgeschäft

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 83 % der negativen Bewertungen.

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Häufige Fragen zu Naturcontact

Ist Naturcontact seriös?

Naturcontact erreicht aktuell 3,7 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, E14 9NN London, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Naturcontact?

Kundinnen und Kunden bewerten Naturcontact im Schnitt mit 3,7 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat Naturcontact seinen Sitz?

Naturcontact hat seinen Sitz in Suite 5, 5th Floor, City Reach, 5 Greenwich View Place, E14 9NN London, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu Naturcontact gibt es?

Die bestbewerteten Anbieter in der Branche Schuhgeschäft sind Boozt (4,1 von 5), PAVERS (4,9 von 5), I SAW IT FIRST (2,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von Naturcontact beansprucht?

Nein. Das Profil von Naturcontact ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Naturcontact hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Naturcontact auf Bewertungen?

Naturcontact: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Naturcontact negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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