Bewertung
2,8
Durchschnittlich · von 5 Sternen
Navan Erfahrungen
2,8von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
100
100 in den letzten 12 Monaten
Reisebüro
45%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
100 in 12 MonatenIhre Stimme
Erfahrung zu Navan schreiben
Viron Erotocritou
Verifizierte Bewertung
I booked a hotel through Navan for four…
I booked a hotel through Navan for four people—two adults and two children at an initial price of €1,026. However, when we arrived, the hotel informed me that Navan had made the reservation for only one adult. The hotel therefore refused to provide us with the room unless I paid approximately €1,600. I contacted Navan immediately, and they claimed they had tried to contact the hotel to arrange coverage of the additional costs. However, nothing was resolved, and I was forced to pay the extra amount myself. Check in was at 15:00 but we only managed to check in to our Room after 18:30 after I paid 1600 EUR. To make matters worse, when we finally entered the room, it was suitable for only two people, despite the fact that I had clearly booked and paid for four. I provided Navan with evidence confirming that my original booking was for two adults and two children. Since 17 August, I have repeatedly contacted Navan, but nobody has properly followed up with me or taken responsibility for resolving the issue. They have never contacted me about refunding the additional money I was forced to pay or even mentioned the possibility of a refund. Every time I contact them, I am passed to another representative and have to explain the entire situation again. Navan’s mistake caused unnecessary stress throughout our holiday and left me significantly out of pocket. Their lack of communication, accountability, and customer support has been completely unacceptable.
0
Chris
Verifizierte Bewertung
Terrible!
Terrible!, Horrible, Not user friendly at ALL. Confusing layout. Redundant. Using every little detail to reject your payment's tabs, mileage, certificates, etc. This all '' Navan '' thing is a big pain in the %$^&.....Neck!
0
ADF
Verifizierte Bewertung
Impossible to get in contact with…
Impossible to get in contact with customer support.
0
Consumer
Verifizierte Bewertung
If you need to engage with their travel…
If you need to engage with their travel team, they are awful. My direct flight from Las Vegas to Manchester got cancelled. They ‘automatically’ rearranged to a flight with an overnight stay in Paris (but with no hotel booked). Called the Navan travel care team and I spent over 5 hours on the phone with them (mainly whilst being on hold) to rearrange so i was on the same flight as my colleagues via London (which didnt require an overnight stay). They sent me the flight details to london and by this time i needed to board the flight, but they said that will book me on a connecting flight London to Manchester so by the time i land in london they said i will have those flight details. Landed in London and of course no flight details for the connecting flight. Called them and their answer was because I was calling them so long after my original flight got cancelled this no longer qualified as rebooking of a cancelled flight so I needed to go on their travel portal and book a new flight…. I just walked up to BAs desk and bought my ticket directly with them rather than trying to use Navan Not only absolutely awful service, also completely incompetent staff
0
John Shearer
Verifizierte Bewertung
The app is not loyalty friendly.
The app itself is useless. If you’re a hotel chain loyalty member, everything has to be done on the website. The app never remembers the hotel chain loyalty numbers and it never registers them once they’ve been put in. I am tired of having to do everything on the website just so that my loyalty number is applied to my booking.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche. Beantwortet 46 % der negativen Bewertungen.
Alternativen zu Navan
Reisebüro-Ranking →Häufige Fragen zu Navan
Ist Navan seriös?
Navan erreicht aktuell 2,8 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (3045 Park Blvd, 94306 Palo Alto, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Navan?
Kundinnen und Kunden bewerten Navan im Schnitt mit 2,8 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.
Wo hat Navan seinen Sitz?
Navan hat seinen Sitz in 3045 Park Blvd, 94306 Palo Alto, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Navan gibt es?
Die bestbewerteten Anbieter in der Branche Reisebüro sind Jet2holidays (4,2 von 5), Hays Travel (4,6 von 5), Navigare Yachting (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Navan beansprucht?
Nein. Das Profil von Navan ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Navan hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Navan auf Bewertungen?
Navan: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Navan negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.