Bewertung
3,3
Durchschnittlich · von 5 Sternen
Nexa Us Erfahrungen
3,3von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
109
108 in den letzten 12 Monaten
Unternehmen
46%
Anteil 5-Sterne-Bewertungen
Bewertungen (109)
108 in 12 MonatenIhre Stimme
Erfahrung zu Nexa Us schreiben
Michelle
Verifizierte Bewertung
Unauthorized Subscription Charges - FRAUD
Made a one time purchase of Nexa Kitchen Cleaner and was enrolled in a monthly $29.95 subscription plan without my knowledge that I did not authorize. I only received the product one time, so not only was my credit card being charged each month without my authorization but I did not receive any new product. I have initiated a fraud investigation with my bank and canceled my credit card. Buyer beware!
0
Pete Smith
Verifizierte Bewertung
Stay far away from Nexa-Us
I was looking online at their offer of a BBQ cleaner fluid. I entered my personal info and chose PayPal as payment method but did NOT confirm te purchase becasue I was unsure about the product. While I was still browsing their site, I received an email congratulating me on my purchase - which I never confirmed! I started the cancellation process immediately, within 10 minutes of this "transaction". Nexa took many hours to respond and then told me I am too late to cancel because the product has already been shipped on a Sunday. I asked for a tracking number and they took another 2 days to provide the tracking number which turned out to be invalid. I kept on writing e-mails and pointing out their discrepancies and how they are playing for time. I was assured that I could return the product for a full refund once I received it. Upon receiving the product I immediatly started the return process. They were still playing for time and made several new offers like offering a 30% discount if I were to keep the product. I was interested in the product and insisted on a refund but their return policy is very unfair. I quote their response "As part of our commitment to environmental sustainability, we have implemented an eco-friendlier return process where items are returned directly to our supplier. Please note that, per our policy, buyers are responsible for return shipping costs to our international warehouse. Our policy allows returns within 90 days of receipt." As you can see, the buyer has to ship products to Nexa's supplier and not to Nexa who is the seller. This meant my product had to go back to China. I got several quotes for shipping to China and they ranged from $78 - $150. And this was completely out of the question for $60 worth of product. MY advice, stay away from their website as I suspect they have bots that automatically charge you once you have entered enough info but before they click the "Buy" button. Second reason for staying away is because their products are garbage. Once I realized shipping as more than the value of the product I just accepted the loss and tried it on my BBQ and it is absolute garbage. Stay away from Nexa-Us.com
0
Terry
Verifizierte Bewertung
Subscription Trap!
Like so many of you have experienced, this company tricks the consumer into a discount subscription service. I purchased a rust remover product from them in January. I had no idea there was a subscription service going to be included and I would never have opted into this. I only realised after a number of months that this was being charged to my PayPal account because I thought that the re-occurring payment was for a fitness system that my wife uses. I only recently found out that this is a different subscription that I never agreed to. The product purchase page may mention something about you being automatically subscribed to this "Prime Discount" subscription service (depending on the purchase page you were taken to), and if so it DOES NOT give you the option to opt out. The only thing that it says (if it does show you) is that you have been automatically subscribed to this free service for 30 days, after which you will be charged their fee ($29.95 or $39.95 per month). This is actually illegal in Australia and the Australian Competition and Consumer Commission (ACCC) categorises this as a "subscription trap". There MUST be an option for the consumer to opt out of this, not an automatic subscription! Recently the ACCC had the Australian supreme court take a US company to court about this exact same behaviour, and this company was fined $10 million (Search google for "ACCC JustAnswer to pay $10m"). NO company outside Australia who behaves like this is excluded from these sorts of penalties. Nexa-US - BE WARNED. The ACCC is being notified. I have spoken with PayPal, and they have advised that any other consumer that has purchased something from Nexa-US and has had this automatic subscription service payment going out should contact PayPal and lodge a dispute with PayPal. Once PayPal have a few of these disputes they will ban this company from ever being able to use PayPal in the future. I highly recommend anyone who reads this and has the issue to lodge a dispute with PayPal so that this company can be removed as authorised PayPal company. I contacted the company directly via email, and after back and forth emails with Emma W, they eventually offered me a 75% refund of the subscription, which I refused because I am not going to pay $1 for a subscription I never wanted. This is why I contacted PayPal and why the ACCC is also going to be contacted to investigate this company. PayPal are going to be organising my refund from this company. Hopefully many others can also report this company to PayPal so that this company can be removed as authorised PayPal company. Companies like this need to stop tricking people into these sorts of subscriptions. How low is this behaviour!! I really feel sorry for the 79 year old pensioner with very limited income who was taken advantage of by this same subscription trap 😢 SHAME SHAME SHAME = = = = = Update: You will see that there is a reply from Nexa stating that they couldn’t find my order, however in the emails back-and-forth from Emma w, she provided a screenshot of my order that showed that the Prime Discount option was automatically enabled in the order. I wish I could provide screenshots here. This looks to be a way for Nexa to insinuate that I had no order. Anyone who has this subscription trap issue with Nexa, please advise PayPal so that PayPal can deauthorise this company. PayPal did advise me today that they are investigating this company thoroughly.
0
Dann
Verifizierte Bewertung
This is a dirty company
This is a dirty company. Ordered grill cleaning agents. Now they do recurring monthly charges for what they call membership fees? It was a one time order. Charging my credit card $29 plus for monthly membership fees. Bank of America must own them cause fraud dispute in there favor!!! BUYER BEWARE! Have to cancel all three credit cards because Bank of America sides with them. Customer for 33 years? Paid $50 for product and now Im in for over a $100.
0
Irene Barrett
Verifizierte Bewertung
I’m not very confident with home repair…
I’m not very confident with home repair products, so I expected the crack repair kit to be difficult. The instructions were clear enough to follow without needing extra tools, and I managed to fill a small crack near the window frame. I contacted the support team about the drying time and received a useful reply that same day. The finished area looks cleaner than I thought it would.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 71 % der negativen Bewertungen.
US
Häufige Fragen zu Nexa Us
Ist Nexa Us seriös?
Nexa Us erreicht aktuell 3,3 von 5 Sternen aus 109 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: US, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Nexa Us?
Kundinnen und Kunden bewerten Nexa Us im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 109 Bewertungen. 108 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Nexa Us beansprucht?
Nein. Das Profil von Nexa Us ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Nexa Us hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Nexa Us auf Bewertungen?
Nexa Us: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Nexa Us negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.