Bewertung
3,0
Durchschnittlich · von 5 Sternen
NordicTrack Erfahrungen
3,0von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
174
111 in den letzten 12 Monaten
Unternehmen
29%
Anteil 5-Sterne-Bewertungen
Bewertungen (174)
111 in 12 MonatenIhre Stimme
Erfahrung zu NordicTrack schreiben
John pirolo
Verifizierte Bewertung
90 days into using the NordicTrack X24…
90 days into using the NordicTrack X24 treadmill. So far: 1) touchscreen failed at 45 days - working with customer service ridiculous - made me take videos of me punching the screen to confirm touch screen didn't work. Sent me a board not a new screen - even though it was clear the screen not the issue. Then had to wait on a new screen. 2) HR telemetry failed at 80 days - customer service made me send pictures of faulty capture off of screen (their live session for trouble shooting doesn't work so you end up having to email them stills/videos - ridiculous). After all that informed it was a known issue and not fix. 3) 1 day later lost all my custom built programs. I can find the workouts on iFit mobile app but not on tread (and in their infinite wisdom, because my tread has a screen, I can't use my phone to control machine - a super complicated feature apparently). The have however built a useless AI agent that is supposed to trouble shoot issues - that agent told me there was likely a syncing issue - no kidding. Had no information on how to sync but instead sent me to the software team - apparently their agent is quite at the AGI level yet as it wasn't even smart enough to know the software team was not around on the weekend (discovered that when transferred). 4) 1 day later none of the prebuilt iFit workouts would load - just constant error message. 5) Today turned on the machine and a window came up "loading personal dashboard experience" - in the middle of that screen went black. Now now screed function or manual function of any kind - tread is a brick. At this point I have a $3500, 400# piece of yard art - this product is atrocious and the customer support services are useless. If I had anyway get my money back I would. Do not buy this.
0
Ashley
Verifizierte Bewertung
Do Not Buy!
Do not buy. They will not stand behind what they sell! I bought a NordicTrack commercial-grade treadmill a few years ago (3) because I wanted something that would last. That was the whole point of paying more. It was set up in my home and has never been moved since. Original cord, no modifications, and honestly barely used because after the problems started, I never fully trusted it. The console is now completely dead. Black screen, no power, no response. This is the second time this exact failure has happened. I tried multiple troubleshooting with the online service. Here's what the company told me, in order: My machine is out of warranty, so the repair is entirely on me. Fine, I expected that. They only give a few years anyways, unlike like others that back their products with 20yrs warranty like AVIRON, which I think you should check out. The proper next step is an on-site technician diagnostic. So I asked for an estimate. Then: there are no technicians available in my area at all. The step they'd just recommended was never an option. Go find your own repair person. Then the real answer: the console is discontinued. They don't sell it. Their suggestion was that I search third-party parts sites myself and hope someone has one with no guarantee it fixes anything. Any part I did buy from them would carry a 90-day warranty. Ninety days, on a "commercial grade" machine. Then I was handed to Sales to discuss upgrading. And the special discount for the loyal customer whose machine had just been declared unrepairable? 30% off MSRP which is their current Labor Day sale. The identical promotion any stranger gets by clicking an ad. That's not goodwill; that's a sales pitch in a customer-service costume. The frame, motor, deck, and belt on my unit are fine. It's a total loss over one electronic part the manufacturer stopped supporting. That's not bad luck that's a business model with an expiration date built in. My treadmill is going in the dumpster. Before you buy from any brand, ask: How long will you stock replacement consoles and control boards? Do you have an authorized technician in my zip code today? What's the warranty on a replacement part? NordicTrack failed all three. Buy something else.
0
Tyler Clonts
Verifizierte Bewertung
There bike cost me $2,000 and the…
There bike cost me $2,000 and the bearing crapped out. The customer service sucks and they do not address issues after you purchase their product. The company builds defective products and does not service them.
0
Angel R Cardenas
Verifizierte Bewertung
I purchased a NordicTrack treadmill two…
I purchased a NordicTrack treadmill two years ago and paid extra for an extended warranty. When the fans stopped working, I contacted Amynta, the third-party company NordicTrack uses to administer its extended warranties. Because the warranty is outsourced, NordicTrack and Amynta repeatedly shifted responsibility, leaving me unsure who was actually accountable. NordicTrack initially agreed to address the problem and sent a technician. First, the fans were replaced, but that did not fix the issue. Next, the push-button control boards were replaced, but the fans still did not work. NordicTrack then determined that the console needed to be replaced. At that point, however, the company refused to honor its commitment and told me I was on my own. When I contacted Amynta, it predictably claimed that it was not responsible either. After two months of calls, delays, and trial-and-error repairs, I now have several unnecessary replacement parts, and the original problem remains unresolved. I still do not know what is actually wrong with the treadmill. My advice is to be aware of NordicTrack’s poor product quality, ineffective warranty process, and lack of accountability before purchasing one of its treadmills. I paid for an extended warranty, yet neither NordicTrack nor its warranty provider has taken responsibility for completing the repair. I am now planning to sell this treadmill and purchase one from a more dependable competitor.
0
Robert Corbett
Verifizierte Bewertung
Went to the Waterloo shop and was…
Went to the Waterloo shop and was served by Luke who was so helpful and knowledgeable. We were after a treadmill and he pointed us in the right direction. Delivery was great and the treadmill was easy to setup. Once again thank you Luke for your advice and help.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 92 % der negativen Bewertungen.
Häufige Fragen zu NordicTrack
Ist NordicTrack seriös?
NordicTrack erreicht aktuell 3,0 von 5 Sternen aus 174 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (South 1000 West 1500, 84321 Logan, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden NordicTrack?
Kundinnen und Kunden bewerten NordicTrack im Schnitt mit 3,0 von 5 Sternen („Durchschnittlich“) auf Basis von 174 Bewertungen. 111 davon stammen aus den letzten 12 Monaten.
Wo hat NordicTrack seinen Sitz?
NordicTrack hat seinen Sitz in South 1000 West 1500, 84321 Logan, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Ist das Profil von NordicTrack beansprucht?
Nein. Das Profil von NordicTrack ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann NordicTrack hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet NordicTrack auf Bewertungen?
NordicTrack: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann NordicTrack negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.