Unternehmensdienstleistungen oceanwp.org

OceanWP Theme Erfahrungen

3,2von 5 · Durchschnittlich

4 Bewertungen

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3,2

Durchschnittlich · von 5 Sternen

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4

2 in den letzten 12 Monaten

Unternehmensdienstleistungen

25%

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Bewertungen (4)

2 in 12 Monaten

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Explain Halifax

GB · 4. Mai 2026

Verifizierte Bewertung

This is an amazing theme

This is an amazing theme, so easy to use with tons of demos and design assets. The price is great, and the support is as well.

4. Mai 2026

André Walser

GB · 4. Mai 2026

Verifizierte Bewertung

Mann erhält keine Rückerstattung

Mann erhält keine Rückerstattung, obwohl so offensichtlich das Plugin oder die gekaufte Version weder heruntergeladen wurde noch verwendet wird. Dann wir eine Bestätigung an eine E-Mail gesendet, welche es nicht gibt und dann meinen sie, sie haben alles gemacht um richtig zu informieren und zu verrechnen. So stelle ich mir keine seriöse Firma vor

4. Mai 2026

OceanWP Theme

Antwort des Unternehmens · 4. Mai 2026

Hello Andre, we understand things didn't go as you planned. However, your review contains multiple inaccuracies, and it's important to present the facts clearly. Our Refund Policy: This policy has remained unchanged for 10 years: we offer a 14-day, no-questions-asked refund for new purchases only. Renewals, whether manual or automatic, are not subject to refunds. Transparency and Reminders: - Annual Licenses: Upon purchase (and renewals), customers are immediately notified of the exact date and amount of the next renewal a year in advance. - Courtesy Reminders: We send reminders 30 days prior to any renewal to give customers ample time to take action. - Customer Control: All customers have 24/7 access to their account dashboard to manage or cancel subscriptions at any time with a single click. Furthermore, we are always available via email to handle cancellations on a customer's behalf upon request. Response to your specific claims: #1 Verified purchase: Your first purchase occurred on April 4th, 2022. Our records show you utilized our customer support services for assistance with installation and template imports shortly after. #2 Renewal reminders: You have received 30-day courtesy reminders for four consecutive years. Our logs show that the 2024 and 2025 reminders were opened and read. It is the customer's responsibility to cancel a service they no longer wish to use. #3 Your (first) refund request: On April 20th, 2026, you contacted us claiming no knowledge of the charge. Because the information you provided was limited, it took three days of "detective work" and coordination with Stripe support for us to locate your account and help you. It's important to emphasize that for this contact you have used an email address that is not in our system ie. unrelated to your customer account. #4 Communication inconsistency: You claimed our reminders were sent to a non-existent email. However, this is the address you used to create the account, and more importantly, it is the same address you used to contact our support desk on April 29th, 2026, to request this refund for the second time. The address is functional, in your possession, and has successfully received all transactional emails since 2022. To summarize: You have been a client since 2022, and have successfully used our services and received our communications. You were denied a refund for the 4th annual renewal in accordance with the policy you agreed to upon signup. At no point during the last four years did we receive a request to cancel this subscription. We are confident in our transparency and the effort our team made to assist you, despite the conflicting information provided during our correspondence. We have no objection to the full correspondence being shared, as it confirms we followed our protocols and remained professional throughout. Best regards,

Mario G

GB · 22. Mai 2025

Verifizierte Bewertung

They cannot change the Invoice after…

They cannot change the Invoice after creation because of "security reasons":D Every Company can do it, besides OceanWP.

22. Mai 2025

OceanWP Theme

Antwort des Unternehmens · 22. Mai 2025

Hi, and thank you for your feedback. However, I'm afraid your statement is 100% incorrect and directly contradicts to the facts that: 1. absolutely every customer of ours can change their profile information and then redownload the invoice, which will include the newly added or changed data. They can do this at any point after the purchase, and as many times as they want to. 2. we have a help document that describes how to change your invoice and it's publicly available. We do take our clients' security and privacy seriously. Therefore, if a request towards anyone's account (be it license, invoice, profile, etc), comes from an unauthorized email address (which is absolutely any other email address not associated with the customer account), you will receive the explanation from our support team, and links to documentation. In this way: 1. if you are indeed our client and reaching out to us using a different email address, or you're someone reaching out on behalf of our client, you can still get things done in a secure way, because the customers themselves need to grant you access to the actual customer account. 2. if you are not our client, but instead heading towards any malicious activity like account takeover, license misuse, and so on - your wish won't be granted. Since we know to which request this review is associated with, your case makes the perfect example as to why we do things in a way that we do: 1. you have requested invoice detail changes (which requires changes to the customer profile), and invoice resend. 2. the request came from an unauthorized email address. In accordance with our politics, you have received instructions on how to achieve this manually. Bonus reason, your name here (Mario G) is a complete mismatch with the name on the customer account. So, technically, you yourself are not our client. We absolutely understand our clients can collaborate with their employees / external associates, and often share some details with them (which is out of our control), but we hope you do understand that any action towards a customer account, our services and products, must come or be performed by the authorized person only - the client. Hope this explains everything. Wishing you a great day

Joan Johnson Porter

GB · 10. Januar 2024

Verifizierte Bewertung

I was never able to download and use…

I was never able to download and use the product. Repeated contacts to support at Ocean WP were never responded to. The have Freemius handled billing and I have been repeatedly billed after canceling the subscriptions and have been unable to get a refund from them. I thought this was handled last January but somehow the renewal was turned back on without my knowledge. Neither company will give me a refund.

10. Januar 2024

OceanWP Theme

Antwort des Unternehmens · 10. Januar 2024

Hi Joan, This reply is way overdue, but we don't enforce reviews, therefore do not keep track of it, and we have also not receive a notification about it, hence the late reply. But, it might still be important to address this for the sake of everybody else reading this review. We will reflect on your personal experience below. First, let's address some facts about payments / renewals: 1. We grant a 14-days no-questions-asked Refund Policy for all new purchases. 2. Renewals, be it automatic or manual, are not subject to the Refund Policy. 3. All information about automatic renewals (in case of yearly license plans) are present all over our website and related documentation, and especially the purchase pages. 4. All information about automatic renewals is also present during the entire checkout procedure, checkout confirmation, and especially purchase confirmation which contains explicit details about your next renewal payment: date and amount. 5. Absolutely every customer can cancel their subscription on their own, directly from their account, or request our support team to do it for them. 6. For absolutely every yearly license, an automated curtesy email reminder is sent 30 days before the renewal, giving ample time to every customer to take action if needed. 7. We CAN'T "turn back on" anyone's renewal. 8. Freemius is a platform whose services we use for billing/licenses/accounts and so . They are not in the position to grant/deny any requests, including refund requests. These policies have been in place since 2016, and have not been changed since. As for your case: 1. You have been our client since 2021, and have been familiar with the automated renewals procedure ever since. 2. In 2023, you have purchased an additional license plan, and have been granted a curtesy refund for the renewal of your first license which you did not use because you have purchased a higher plan. We were absolutely in no obligation to do this. That old subscription was cancelled immediately. 3. In 2024, you have been denied a refund for the automated renewal for the second license plan bought in 2023 due to our Refund Policy. 4. After the denied refund, you have cancelled the subscription completely on your own (which also shows that you were able to access the account), and have also filed a dispute via PayPal. 5. The dispute has been resolved in our favor. It's also worth mentioning that you have received and read all curtesy subscription renewal reminders each year. During some time in 2023 you have indeed expressed that you had difficulties accessing your account, but it was because you were trying to use incorrect logging details - and this is the detail you have personally shared with us. Whenever you reached out to our support team, you were presented with accurate information every single time, and with detailed steps on how to achieve everything you asked about. That being said, "Repeated contacts to support at Ocean WP were never responded to" statement is simply untrue - we know it, you know it, and we can substantiate every claim in this reply. We do understand emotions because things didn't go your way. But, as a company, we are always doing everything to make things as clear, transparent and accessible for all clients. However, some things do require just a little bit of client's effort, like reading our responses, following given instructions, or taking timely action towards subscription cancellation. No amount of untrue reviews will change that. Hope you're doing great in life. Wishing you all the best

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Ist OceanWP Theme seriös?

Für OceanWP Theme liegen bisher 4 öffentliche Bewertungen vor (3,2 von 5) — für ein abschließendes Urteil ist die Datenlage noch dünn. Zur Einordnung: der Firmensitz (Bath Street 272, G2 4JR Glasgow, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Prüfen Sie zusätzlich Impressum und Vertragsbedingungen.

Wo hat OceanWP Theme seinen Sitz?

OceanWP Theme hat seinen Sitz in Bath Street 272, G2 4JR Glasgow, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu OceanWP Theme gibt es?

Die bestbewerteten Anbieter in der Branche Unternehmensdienstleistungen sind Bpost (4,2 von 5), VFS Global (4,2 von 5), Too Good To Go (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

Ist das Profil von OceanWP Theme beansprucht?

Nein. Das Profil von OceanWP Theme ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann OceanWP Theme hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet OceanWP Theme auf Bewertungen?

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Kann OceanWP Theme negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

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