Bewertung
1,7
Mangelhaft · von 5 Sternen
Peloton (North America) Erfahrungen
1,7von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
6.761
50 in den letzten 12 Monaten
Fitnessprogramm
7%
Anteil 5-Sterne-Bewertungen
Bewertungen (6.761)
50 in 12 MonatenIhre Stimme
Erfahrung zu Peloton (North America) schreiben
Casey Clark
Verifizierte Bewertung
Unacceptable delays, broken promises, and zero contact options
I am extremely disappointed in the continuous delivery delays and poor communication regarding my recent order. My item was originally scheduled for delivery over a month ago, but the delivery date has been repeatedly pushed back. When I originally spoke with a customer service representative, he bluntly informed me that delivery was being held up to combine orders so the trip would be financially worthwhile for their team. He gave me his explicit word that my order would arrive no later than September 1st. Today, I received another automated notification stating delivery has been pushed back yet again. This purchase was time-sensitive for me and I wouldn't have moved forward with it if I knew this was going to happen. Compounding this frustration is the complete lack of accessible support: * My credit card was charged immediately over a month ago. * Primary Peloton customer support spent 30 minutes on the line with me only to state they cannot help with Repowered orders. * Peloton Repowered lists no direct contact phone number or email on its website, leaving customers with zero direct recourse when commitments are broken. Being charged upfront with zero clear way to reach support while delivery dates are repeatedly missed feels completely unacceptable for a major brand. In fact, I can't believe there is a company out there that won't provide a single way to contact them on their webpage in this day and age. That alone makes this whole process feel questionable and illegitimate. I hope I wasn't scammed. If this issue is simply related to who Peloton is sub-contracting with, they should know better. This whole experience is a bit heartbreaking because I do enjoy the Peloton equipment and health/exercise services.
0
Adrienne jackson
Verifizierte Bewertung
Awful Service on a broken brand new bike
I purchased a brand new peloton bike for $3000 from your company a month ago. I received a bike and put it together only for it not to calibrate properly. I reached out to your support team and they told me it was the breaks and would send parts to schedule service. I had to wait 3 weeks for a service technician to come out. He was an hour late today. Upon arriving he looked at the bike and said this is completely broken and he has never seen anything like this before. The parts ordered were not even close to what was wrong with the bike. The wheel, axel and frame were all broken internally in places. He told me I should reach out to peloton after he sent pictures in to get a whole new bike sent out. Mind you I am now 3 weeks into owning a bike that I have never been able to use once. Upon reaching out I was told I had to send pictures myself and they refused to replace the bike. I was told I would have to start a return and have someone come pick up the bike. Wait for a refund upon inspection and if I want a new bike to order again and start the process all over again.
0
Jos
Verifizierte Bewertung
Product I bought didn't function well
Product I bought didn't function well, connection wasn't good and on top of it all, support wasn't good at all. I ended up sending the product back, getting my money back was not necessarily difficult but took a long time.
0
RFA
Verifizierte Bewertung
STAY AWAY FROM PELOTON
Terrible service. We paid to have our treadmill disassembled by them and now they don’t offer the service anymore and is our problem to find someone to professionally put that back together. DO NOT BUY ANYTHING FROM THEM. FULL OF ISSUES AND NO SUPPORT.
0
Deacon Lile
Verifizierte Bewertung
We were so excited to buy a Peleton…
We were so excited to buy a Peleton tread in the winter of 2024. It has been nothing but a problem. Required multiple tech visits and calls. Finally reached a breaking point this week. Rather than provide assistance, Peleton is forcing us to pay full price for a replacement screen that has never worked well. I won’t even resell this to Peleton for parts. It should go in the garbage. This company survives entirely on branding. The tread is garbage.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 37 % der negativen Bewertungen.
Alternativen zu Peloton (North America)
Fitnessprogramm-Ranking →Häufige Fragen zu Peloton (North America)
Ist Peloton (North America) seriös?
Peloton (North America) erreicht aktuell 1,7 von 5 Sternen aus 6.761 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: der Firmensitz (New York, US) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Peloton (North America)?
Kundinnen und Kunden bewerten Peloton (North America) im Schnitt mit 1,7 von 5 Sternen („Mangelhaft“) auf Basis von 6.761 Bewertungen. 50 davon stammen aus den letzten 12 Monaten.
Wo hat Peloton (North America) seinen Sitz?
Peloton (North America) hat seinen Sitz in New York, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Peloton (North America) gibt es?
Die bestbewerteten Anbieter in der Branche Fitnessprogramm sind Planet Fitness (3,7 von 5), Zumba (4,8 von 5), Sportstech (sportstech.de) (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Peloton (North America) beansprucht?
Nein. Das Profil von Peloton (North America) ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Peloton (North America) hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Peloton (North America) auf Bewertungen?
Peloton (North America): Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Peloton (North America) negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.