Bewertung
3,1
Durchschnittlich · von 5 Sternen
Beleuchtungsgeschäftpagazzi.com
Pagazzi Lighting Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
9.459
66 in den letzten 12 Monaten
Beleuchtungsgeschäft
52%
Anteil 5-Sterne-Bewertungen
Bewertungen (9.459)
66 in 12 MonatenIhre Stimme
Erfahrung zu Pagazzi Lighting schreiben
Robert
Verifizierte Bewertung
Pagazzi: planned obsolescence as a revenue model
Pagazzi sells pretty lights. Ordering and delivery work well. However, they are one of those companies betting on planned obsolescence for revenue: A few weeks after delivery of an (admittedly pretty) ceiling light, one of the glass orb shades got broken. Contacting the company to see if I could buy a replacement, I was told that the product line had been discontinued and no replacement parts were available. When I asked about compatibility / fitting standards, I was told that using any other generic product might cause "danger" and would be entirely my responsibility, while their lights were "individually designed" and thus might not have used standardised fittings. Seriously: they tried to scare me into not attaching someone else's glass bauble to their lamp, but also don't stock any replacement ones. Since glass is fragile, it's clear they are running a planned obsolescence scam, hoping every time a bauble (eventually and inevitably) breaks, people will buy an entirely new ceiling light from them. Considering the prices they charge, this is a very, very poor way to treat customers. You'd expect it from Home Bargains or Lidl, but not for premium priced products. I would not recommend buying from Pagazzi.
0
Zoé Duncan
Verifizierte Bewertung
Bad customer service
Bought 2 lights in store, one being a light that was on display, was reassured it would continue to work fine. The ceiling light I got had what looked like paint brush fibres stuck all over the paint, fair enough I was sent a new one. However the other light I got (display one) did stop working after about 5 uses, I was asked to return it so they could have a look at it, I was informed it was no longer working and they couldn’t repair it so they sent me a voucher for Pagazzi, wasn’t really happy with this as I wanted me money back but they refused. As there was nothing else I wanted from the shop I hadn’t used the voucher for a while, not wanting it to go to waste I decided just to order something before realising it had expired. They kindly extended the voucher for me by a week so I could use it which was much appreciated. However when I went to use the voucher (within that week) it didn’t work, I contacted them about this but by the time I contacted/they responded the voucher had ‘expired’ and they then told me there was nothing wrong with it on their end and that there’s nothing they can do now as it expired again, I argued it saying it wasn’t working on my end before it expired but they basically didn’t want to believe me and then stopped replying to me unless I chased them. No help has since been given and usually I wouldn’t complain but this is probably the worst customer service I’ve received from a company and I just wanted to warn others. I appreciate the voucher was extended but if it doesn’t work then you proceed to say I’m wrong it’s not appreciated.
0
AP
Verifizierte Bewertung
4 out of 5
I recently purchased the Narciso 6 Light Split Bar Black Ceiling Light and the Bombo 8 Light Ceiling Light in Polished Chrome from Pagazzi, and I am delighted with both products. The quality is excellent, and they look every bit as beautiful in person as they do on the website. Both fittings feel well made, stylish, and have completely transformed the rooms they were purchased for. In terms of the products themselves, I would happily give them 5 stars. The ordering process was straightforward, and communication throughout was excellent. I received timely updates regarding my order, shipment, and delivery, and the items arrived safely via DPD. Having a delivery time slot made the whole experience very convenient. The reason I have given 4 stars rather than 5 is because of an issue with the product information on the Pagazzi website. The dimensions listed for the Bombo 8 Light Ceiling Light appeared contradictory, so I contacted customer services for clarification. Whilst they responded within a couple of days and advised they would check with their supplier, I never received a follow-up with the confirmed dimensions. In the end, I was able to find the correct measurements on a third-party website and proceeded with my purchase. Despite this minor frustration, I would still highly recommend Pagazzi. Their lighting products are stunning, high quality, and exactly as advertised. With a little more attention to ensuring product dimensions are accurate and clearly displayed on the website, the experience would have been a perfect 5 stars.
0
Robin Greer
Verifizierte Bewertung
Personal Touch
I bought a light from Pagazzi Sterling Tillicoultry but it had a slight fault when I got it home. We contacted Tracy Hassal and not only did she replace the light but personally delivered it to our house the same day. Great customer service. Greatly Appreciated by Robin Greer. Would definitely recommend Pagazzi Tillicoultry.
0
DVB
Verifizierte Bewertung
Shoddy customer service
I wrote a review in January this year regarding the lack of replacement parts available on all glass shades..... rendering an expensive item useless. The company appears not to have a sustainability policy. So today, 4 months later, customer service have responded!! Still no sustainability policy and an excuse that quite simply is unacceptable....suggesting that they don't hold spares for some items because their range is so extensive, when actually they don't hold any glass shade spares.
0
Die Akte
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Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 87 % der negativen Bewertungen.
Alternativen zu Pagazzi Lighting
Beleuchtungsgeschäft-Ranking →Häufige Fragen zu Pagazzi Lighting
Ist Pagazzi Lighting seriös?
Pagazzi Lighting erreicht aktuell 3,1 von 5 Sternen aus 9.459 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (Unit 10, Block 8 Thornliebank Industrial Estate, G46 8JH Glasgow, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Pagazzi Lighting?
Kundinnen und Kunden bewerten Pagazzi Lighting im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 9.459 Bewertungen. 66 davon stammen aus den letzten 12 Monaten.
Wo hat Pagazzi Lighting seinen Sitz?
Pagazzi Lighting hat seinen Sitz in Unit 10, Block 8 Thornliebank Industrial Estate, G46 8JH Glasgow, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu Pagazzi Lighting gibt es?
Die bestbewerteten Anbieter in der Branche Beleuchtungsgeschäft sind home24 (4,5 von 5), Lampenwelt.de (4,5 von 5), Kave Home (4,3 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Pagazzi Lighting beansprucht?
Nein. Das Profil von Pagazzi Lighting ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Pagazzi Lighting hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Pagazzi Lighting auf Bewertungen?
Pagazzi Lighting: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann Pagazzi Lighting negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.