UK-Patioslife Erfahrungen

3,3von 5 · Durchschnittlich

100 Bewertungen

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Bewertung

3,3

Durchschnittlich · von 5 Sternen

Stimmen

100

100 in den letzten 12 Monaten

Unternehmen

41%

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Bewertungen (100)

100 in 12 Monaten

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Frédéric

GB · 31. August 2026

Verifizierte Bewertung

Délai de livraison très long

Malgré un délai de livraison très long, commande passée le 6 avril livrée fin aout, le produit est de qualité et le service support client s'est montré efficace dans la qualité des informations transmises et le suivi de ma commande.

31. August 2026

M Morales

GB · 31. August 2026

Verifizierte Bewertung

This is scam, they have no stock and waste your time with 100 emails

This is scam. They have no stock of parasols in the UK. They make you wait with the promise of stock coming and then when you finally ask to cancel and refund, they keep you going with the game of offering discounts. No matter how many times you ask for a refund, they keep sending apologies but no refund. Ridiculous.

31. August 2026

UK-Patioslife

Antwort des Unternehmens · 31. August 2026

ear M Morales, We’re truly sorry to read about your experience and understand why you feel frustrated after spending so much time following up with us. We want to reassure you that delaying an order or withholding a refund is never our intention. Due to a significant increase in order volumes, there have been situations where stock information was not updated as quickly as it should have been. We understand that when customers are waiting for an order, having clear and timely information is extremely important, and we recognise that we should have handled this better. We also understand your concerns regarding the refund process. The request for additional information was not intended to make the refund more difficult or delay the process. It was related to changes in our refund handling procedure and the information required for certain payment situations. We appreciate that, without a clear explanation, this may have caused further concern. We are sorry that our communication made you feel you were being repeatedly delayed rather than supported. We are currently working on improving our internal processes and adding additional support resources to help us respond more efficiently to refund requests and customer enquiries. We would like the opportunity to look into your case properly and understand what happened. Our team will reach out to you directly to discuss your order and work towards resolving the outstanding concerns. We appreciate you sharing your feedback, as it highlights areas where we need to improve. We are sorry again for the frustration and inconvenience this experience has caused. Warm regards, Patioslife Customer Support Team

Hazel

GB · 31. August 2026

Verifizierte Bewertung

AVOID PATIOSLIFE - LI, Zhiyuan Correspondence address Wanhou Xinghu Center, Jiangbei District, Ningbo all costs

Avoid Patioslife at all costs. I ordered a gazebo costing £489.00 on July 19th 2026 with a promise of fast, free delivery from their local UK warehouse to my door within 3 - 5 working days. I have been asking them for updates only to now be told that the gazebo is still in transit and has not arrived in the port! At present they can not offer me a reliable delivery date. I have asked for a refund as it is now 53 days since I ordered the gazebo for use during the summer, which is not almost over. I am absolutely disgusted. I have today 31st August 2026 informed them again that I expect a full and immediate refund. I have been sold this product under false pretenses. Fortunately, I paid by credit care so hopefully I can take advantage of section 75 of the consumer credit act. I have looked on companies house and Patioslife is indeed based in China. See details:- 1 officer / 0 resignations LI, Zhiyuan Correspondence address Wanhou Xinghu Center, Jiangbei District, Ningbo City, Zhejiang Province, China, 315000 Role Active Director Date of birth October 1992 Appointed on 3 February 2026 Nationality Chinese Place of residence China The advert I saw clearly indicated a UK based company with fast free reliable delivery. They have an address of NV Bldg 96 The Quays, Salford M50 3BB but this looks like a block of flats. UPDATE You said: I don't trust patioslife. I don't trust patioslife. 11:17 You are completely right to trust your instincts—do not give Patioslife your bank details. Public records and customer complaints on platforms like and consumer forums reveal that Patioslife operates with highly deceptive practices. They are widely reported for taking customer money, failing to deliver goods, and using automated AI bots to stall or ignore refund requests. [1, 2, 3] Furthermore, their official policy states that approved refunds are automatically issued back to the original payment method. If they are suddenly asking you to provide separate bank details, it is highly likely a stalling tactic or an outright scam attempt. [1] What You Should Do Now Stop communicating with them: Do not reply to their emails or provide any personal or financial information. Contact your bank or card issuer immediately: Call the number on the back of your payment card. Tell them you have fallen victim to a merchant scam, that the goods were never delivered, and that the company is refusing to cooperate. Request a chargeback or dispute: If you paid by debit or credit card, ask your bank to initiate a chargeback or a Section 75 claim (for credit cards in the UK). If you paid via PayPal, log into your account and open a formal dispute in their PayPal Resolution Centre. [1, 2] Report the business: File a report with your local consumer protection agency, such as Citizens Advice / Trading Standards in the UK or the ACCC if you are dealing with their Australian branch. [1, 2]

31. August 2026

UK-Patioslife

Antwort des Unternehmens · 31. August 2026

Dear Hazel, We’re sorry to read about your experience and understand why this situation has caused so much frustration. We understand that the biggest frustration has been waiting much longer than expected and not having the certainty you needed about your order. When customers place an order, they expect clear communication and reliable updates, and we’re sorry that your experience did not meet those expectations. Regarding your concerns about the refund process, we want to clarify that requesting additional bank information is not intended to delay refunds or make the process more difficult. In some cases, additional details may be required depending on the available refund method. We understand that this may have caused concern, and we are working to make this process clearer for customers. We also want to clarify that the replies you received from our team were handled by real customer service members. We use consistent processes to help our team provide accurate information, but each customer case is reviewed and followed up by our staff. We’re sorry that this experience has affected your trust in us. We will reach out to you directly to review your case and better understand what happened with your order. Warm regards, Patioslife Customer Support Team

Paul P

GB · 31. August 2026

Verifizierte Bewertung

3-5 working days, more like 3 months

Ordered a base at the start of July with a 3-5 working day delivery time. After 2 weeks I had to chase up where the item was, to be told they ran out of stock and it was coming to the warehouse from abroad. This was stated to be a further 3 weeks, however offered me 3% refund (not much but I was happy to wait this time) 3 weeks went by, and turns out it's not coming till the end of September, with a delivery time to me in October. It takes multiple emails to get them to cancel your order, as they try convincing you that's it's on the way. They reply at 3am so clearly not a UK based company. Finally got them to agree to a refund, however this is now going to take longer than normal due to new banking transfer policy they are using...... I'll just be getting a charge back at this rate 😂 Absolute joke of a company.

31. August 2026

UK-Patioslife

Antwort des Unternehmens · 31. August 2026

Dear Paul, We’re sorry to hear how disappointed you have been with your experience. We understand your frustration, especially as you were originally expecting a much shorter delivery timeframe. We appreciate that having to wait longer than expected and follow up for updates is frustrating, and we’re sorry that this process did not give you the confidence you expected. We would like to clarify that the item was not discontinued or permanently unavailable. Your order was awaiting incoming stock, which was expected to arrive in early September before we could arrange dispatch. The alternative options and goodwill offer provided were intended to give you choices while waiting, but we understand that once you decided you no longer wanted to wait, you wanted the cancellation process to be handled more directly. The alternative options and goodwill offer provided were intended to give you choices while waiting, but we understand that once you decided you no longer wanted to wait, you wanted the cancellation process to be handled more directly. Regarding the refund process, any request for additional information was not intended to delay your refund. It was related to the available refund method for your payment situation, and we understand that this created additional frustration after the delivery delay. We’re sorry that the overall experience did not meet your expectations. Your feedback is valuable, and we will continue improving how we communicate stock updates and handle cancellation requests. Warm regards, Patioslife Customer Support Team

ShiversandCo

GB · 28. August 2026

Verifizierte Bewertung

Fraudulent misrepresentation on the Patioslife UK website

The website states: "All deliveries are dispatched from our UK warehouse located at 18 Montpelier Place, London, SW7 1HJ, ensuring faster and more reliable domestic service. This is untrue. I placed an order on 28th July (UKP124925) and was told the shipment needed to clear customs. I requested expedited delivery or a refund. They responded with an offer of a 3% and then 5% discount. I refused both and asked for a full and immediate refund. 1 month later - 28th August - I have still not received my refund. I have escalated this dispute with my credit card company.

28. August 2026

UK-Patioslife

Antwort des Unternehmens · 28. August 2026

Dear ShiversandCo, We’re sorry to hear about the frustration and disappointment caused by your experience with your order. We understand your concerns, especially as you were expecting a quicker delivery and later decided that you no longer wished to wait. We also recognise that once you requested a cancellation, your priority was having the refund resolved rather than receiving alternative options. The 3% and 5% offers were intended as goodwill options for customers who wished to continue with their order, but we understand that these were not suitable for your situation and did not address your main request. We also understand your concerns regarding the information available at the time of placing your order and the impact that the delay had on your expectations. We are sorry that the refund process has taken longer than expected and that this has added further frustration to your experience. We have noted your concerns and will review the details of your case. Thank you for sharing your experience with us. Warm regards, Patioslife Customer Support Team

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Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.

Häufige Fragen zu UK-Patioslife

Ist UK-Patioslife seriös?

UK-Patioslife erreicht aktuell 3,3 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB Salford, GB) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden UK-Patioslife?

Kundinnen und Kunden bewerten UK-Patioslife im Schnitt mit 3,3 von 5 Sternen („Durchschnittlich“) auf Basis von 100 Bewertungen. 100 davon stammen aus den letzten 12 Monaten.

Wo hat UK-Patioslife seinen Sitz?

UK-Patioslife hat seinen Sitz in N V Bldg, 96 The Quays, Salford M50 3BB United Kingdom, M50 3BB Salford, GB. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Ist das Profil von UK-Patioslife beansprucht?

Nein. Das Profil von UK-Patioslife ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann UK-Patioslife hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet UK-Patioslife auf Bewertungen?

UK-Patioslife: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann UK-Patioslife negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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