pawshake.com Erfahrungen

4,7von 5 · Hervorragend

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4,7

Hervorragend · von 5 Sternen

Stimmen

6.516

630 in den letzten 12 Monaten

Tiersitter

64%

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Bewertungen (6.516)

630 in 12 Monaten

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Erfahrung zu pawshake.com schreiben

Libor Musil

US · Heute

Verifizierte Bewertung

Nemá zkušenosti

31. August 2026

Edith

US · Gestern

Verifizierte Bewertung

Duidelijke website met daarop de…

Duidelijke website met daarop de oppassers, hun ervaring, uurtarief en hun woonplaats goed aangegeven zodat je iemand kunt kiezen die dichtbij woont.

30. August 2026

Arlette

US · Vor 2 Tagen

Verifizierte Bewertung

J’ai beaucoup apprécié le sérieux de…

J’ai beaucoup apprécié le sérieux de cette société. Le suivi des contacts par votre intermédiaires Les garanties proposées. Bref! Un super service .Merci pour cela....

29. August 2026

JAN FEYS

US · Vor 2 Tagen

Verifizierte Bewertung

Super goede zorg voor Yules!

Super goede zorg voor Yules!! Heel lieve mensen!

29. August 2026

anth

US · Vor 2 Tagen

Verifizierte Bewertung

Unilateral Travel-Day Cancellations, Verbal Abuse from Support, and Destroyed Sitter Livelihoods [Ticket: 62MWND-YG2P2]

I am writing this review to warn both pet owners and pet sitters about severe operational misconduct, unprofessional customer service, and total disregard for user trust by Pawshake support. I booked and paid in full for confirmed dog boarding services through Pawshake for August 28 – September 5. On the exact day of my planned departure, a Pawshake Community Manager named George improperly accused me of policy non-compliance regarding a second valid, fully paid booking made directly through their platform. When I clarified that all payments were fully compliant and processed on Pawshake, Community Manager George escalated the situation unprovoked. Instead of reviewing the paid invoices, he responded with outright hostility, telling me I was "rude as all f&^k," adding condescending insults like "grow up mate," and sending a link to a YouTube video about service worker abuse. He then unilaterally took the following actions: 1. Cancelled all active, fully paid dog boarding bookings on my departure date. 2. Terminated my account entirely, cutting off all communication channels. 3. Terminated the pet sitter’s account as well—destroying a reliable sitter's profile and income stream through no fault of their own. 4. Retained my funds without delivering the contracted pet care services. I made 11 separate attempts across support channels and executive leadership (including tickets #62MWND-YG2P2 and #1PKG9V-7E6NE) to resolve this rationally, request service reinstatement, or receive a direct refund. Rather than addressing the agent's explicit misconduct, Pawshake support demanded an apology for "previous conduct" as a condition to restore the account while refusing to refund money for services they failed to provide. Due to their last-minute cancellation and hostile support agent, my travel plans were severely disrupted, and I was forced to initiate formal credit card chargebacks to recover my funds. A warning to pet sitters: Your livelihood, reviews, and income on Pawshake can be arbitrarily wiped out in an instant based purely on the mood of an individual customer service rep like George, regardless of how strictly you follow the rules. Avoid this platform at all costs. UPDATE / RESPONSE TO PAWSHAKE'S STATEMENT: Pawshake’s response is a complete rewrite of documented events designed to cover for their support agent’s misconduct. Every claim they make above is contradicted by written email records: 1. "Fully Refunded": Pawshake did NOT voluntarily refund my money. They refused refunds during support exchanges until I officially initiated a credit card chargeback through my bank. Claiming credit for a refund forced by a bank dispute is dishonest. 2. The "Extortionate" Condition for Service: Pawshake explicitly admits above that they cancelled active, fully paid bookings on my departure date and held my account hostage unless I bowed to a support agent’s personal demands. Holding paid travel arrangements hostage on departure day is coercive operational abuse, not customer service. 3. Unprovoked Agent Misconduct: Pawshake conveniently omits that Community Manager "George" initiated the hostility by using expletives ("rude as all f&^k"), condescending insults ("grow up mate"), and sending YouTube videos instead of verifying my fully paid platform invoices. They hold customers to a standard of conduct their own staff blatantly violates. 4. Collateral Damage to the Pet Sitter: Pawshake completely ignores the fact that they deleted an innocent pet sitter's profile, destroying their active income stream and hard-earned client reviews over a dispute they were not even party to. 5. The "Bypass" Lie: Both bookings in question were paid in full directly through the Pawshake platform prior to cancellation. There was zero platform bypass. Bottom Line: I did not accept their "conditional offer" because no customer should tolerate hostaged bookings, verbal abuse from staff, or extortionate demands on their travel day. The paper trail, ticket IDs, and bank chargebacks speak for themselves. Prospective owners and sitters: use this platform at your own risk.

29. August 2026

pawshake.com

Antwort des Unternehmens · 29. August 2026

Anthony, thank you for updating your review. However, your review still contains several claims that are contradicted by the correspondence between us. We believe it is important to clarify what actually happened. There was not “zero platform bypass”. The conversation that triggered the automated warning contains a clear proposal to arrange additional care and payment outside Pawshake. You wrote to your sitter: “How about we do the drop off tomorrow evening instead, is that okay Laura? Sometime around 7pm. Just let me know what the extra cost is for that early drop off and I’ll have cash in hand.” That is precisely the type of offline payment arrangement our automated system is designed to detect. Your account and bookings were not cancelled simply because you criticised Pawshake. The situation escalated after you repeatedly directed abusive and xenophobic comments towards our staff, including: “you completely f***** me you piece of f****** shit” You also attempted to justify your attempted bypass of the payment system with political comments based on the mistaken belief that Pawshake operates from the United States, telling our team: “Given your administration’s continued belligerence and unprovoked threats to our sovereignty…” Pawshake is incorporated in the United States, but operates from Europe. Regardless, political grievances do not change the Terms that apply to bookings made through our platform. Today, you subsequently acknowledged your own conduct in this incident, writing: “After some time to cool off I’ll admit that I came in way too hot, sorry about that - I could have still voiced displeasure without being rude about it.” You were explicitly offered the opportunity to have your account republished and the bookings proceed. The requirement was simply that you acknowledge your conduct towards our staff was inappropriate and confirm that the entire period of care and booking would remain on Pawshake. We have a duty of care to our team and you created an extremely hostile environment that was not appropriate. That is not “extortion”, nor was your account being “held hostage”. It was a straightforward opportunity to resolve the matter maturely and continue your bookings. The claim that Pawshake refused to refund you is also contradicted by the record. You were explicitly told: “You will receive a full refund for both bookings.” You were subsequently told: “Both bookings have now been cancelled and fully refunded.” Your review now claims that Pawshake refused to refund you until you initiated a credit-card chargeback. That is not what our correspondence records. Similarly, describing the sitter as having had their livelihood “destroyed” through no fault of their own is misleading. The sitter’s account is currently republished after they acknowledged the incident and learnt of your behaviour towards our team. You describe the cancellation as arbitrary, while omitting that you were given an opportunity to have both accounts and the bookings restored, with 24 hours to accept it. You are absolutely entitled to criticise Pawshake, our policies, our communication or your experience. What is not reasonable is presenting a materially incomplete version of events as fact while omitting the correspondence that contradicts it. The written record establishes that an offline cash payment was proposed, an automated warning was issued, the situation escalated through abusive correspondence, you were offered reinstatement of both accounts and bookings on the basis of retracting your aggression towards our team, you were given 24 hours to consider that offer, the bookings were fully refunded after you did not retract your comments within that time frame. Now, in a new email received today, you later acknowledged your conduct was inappropriate. We stand by the factual record and believe customers reading this review deserve the full context of what occurred. - Pawshake

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Ist pawshake.com seriös?

pawshake.com erreicht aktuell 4,7 von 5 Sternen aus 6.516 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: der Firmensitz (North Castanya Way 161, 94028 Portola Valley, US) ist öffentlich dokumentiert. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden pawshake.com?

Kundinnen und Kunden bewerten pawshake.com im Schnitt mit 4,7 von 5 Sternen („Hervorragend“) auf Basis von 6.516 Bewertungen. 630 davon stammen aus den letzten 12 Monaten.

Wo hat pawshake.com seinen Sitz?

pawshake.com hat seinen Sitz in North Castanya Way 161, 94028 Portola Valley, US. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Welche Alternativen zu pawshake.com gibt es?

Die bestbewerteten Anbieter in der Branche Tiersitter sind Yoojo (4,5 von 5), Nomador (4,7 von 5), Miscota (3,5 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.

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