Bewertung
1,9
Mangelhaft · von 5 Sternen
Persol Erfahrungen
1,9von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
100
30 in den letzten 12 Monaten
Unternehmen
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
30 in 12 MonatenIhre Stimme
Erfahrung zu Persol schreiben
Alice
Verifizierte Bewertung
Ho speso 300 euro per un paio di…
Ho speso 300 euro per un paio di occhiali che si sono rotti dopo un mese. Si è staccata la clip di una delle due stanghette, la porto in ottica e mi dicono che è un pezzo particolare che per essere riparato può essere portato solo alla Persol. Nel mentre si è staccata anche l’altra. Sto cercando di avere almeno la riparazione in garanzia, ma sto facendo molta fatica a contattare il servizio clienti. Mai più acquisterò nulla di questo marchio, mai
0
Steven Rudin
Verifizierte Bewertung
Worst Customer Service/Website
Placed an order on a Saturday. Printed order confirm and determined frame color was not the one I wanted. Went back into the site to cancel and reenter order and was not offered the ability to cancel even though Persol advertises that cancellations are allowed for one hour after order entry. Note customer service is closed on Saturday and Sunday. Called 8:30 AM and was told they were aware of website problems, but, could not cancel after the 1 hour period. I pointed out there was no one hour grace period offered on website. I pointed out, they were closed Saturday and Sunday and couldn’t possible not possibly have taken any action with respect to the order. Asked, them to switch frame to color as the prescription had not been made. Additionally order states delivery estimate of up to 9 days and correspondence attempts to change delivery estimate to up to 20 days. Bottom line is wait for glasses I don’t want to arrive and then return. Abysmal service and outright inflexible and backward customer service. To my knowledge Persol is a subsidiary of Luxotica giant company. I would avoid doing business with Persol for sure and probably any of Luxotica’s subsidiaries, divisions or licensees.
0
Ben
Verifizierte Bewertung
They have literally stolen my money
They have literally stolen my money. My sunglasses were never delivered and were returned to Persol. They are refusing to refund me. Avoid buying anything from them. We as consumers should not have to put up with theze organsiations stealing our money!!
0
Christos Kelaiditis
Verifizierte Bewertung
They will take your money, but they will not send you your purchase.
I placed my order on 30 July 2026 15:21pm. I sent them my prescription on 30 July 2026 15:55pm. They asked me for my pupillary distance on 31 July 2026 12:01pm. I provided my pupillary distance on 31 July 2026 12:25pm. They asked me if my glasses are for distance or reading on 02 August 2026 14:17pm. I explained they are for reading on 02 August 2026 14:24pm. I inquired with them to see if they have everything they need from me on 03 August 10:1am. They responded 04 August 2026 11:49am saying they will look into it. I inquired again on 06 August 11:00am via their website messaging system to see what is the status of my order. They responded on 10 August 2026 09:54am saying the prescription must first go through their validation process, which typically takes 8–10 business days. I wrote to them again on 14 August 13:34pm to ask for an update. No response and it is now 18 August 22:05pm. Mo order status has not changes and has been stuck on "To be processed". This is not unacceptable, it is disgusting.
0
Henry Foster
Verifizierte Bewertung
Absolutely terrible
Absolutely terrible. I ordered my prescription glasses, the supposedly were delivered to me but never did. A month passed with them not sending a replacement pair. Customer service routinely ignored my emails. I’m now wondering if the glasses were ever even sent. A truly terrible experience - I won’t buy from them ever again. I’m now in the process of trying to get a refund.
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
IT
Häufige Fragen zu Persol
Ist Persol seriös?
Persol erreicht aktuell 1,9 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: IT. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Persol?
Kundinnen und Kunden bewerten Persol im Schnitt mit 1,9 von 5 Sternen („Mangelhaft“) auf Basis von 100 Bewertungen. 30 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Persol beansprucht?
Nein. Das Profil von Persol ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Persol hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Persol auf Bewertungen?
Persol: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Persol negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.