Bewertung
2,5
Mangelhaft · von 5 Sternen
Aktivbekleidungsgeschäftpopflexactive.com
POPFLEX Erfahrungen
2,5von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
153
26 in den letzten 12 Monaten
Aktivbekleidungsgeschäft
18%
Anteil 5-Sterne-Bewertungen
Bewertungen (153)
26 in 12 MonatenIhre Stimme
Erfahrung zu POPFLEX schreiben
Rachel S.
Verifizierte Bewertung
One of my favorite brands to shop from
One of my favorite brands to shop from. Their CX is actually the quickest I've ever dealt with when I had a problem with my order. They were able to help me with my exchange. I almost thought it was a bot because they answered in like 3 minutes and fixed my issue. I do also love supporting an AAPI founder.
0
Azoola Strange
Verifizierte Bewertung
Low Quality Customer Service, Damaged Products, Account Freezing
I've been a loyal PopFlex customer for years now and have genuinely loved most of their pieces due to their comfort, quality, and wide size range. Recently, I've been hit with a ton of account, customer service, and product quality issues. I'm unable to return, exchange, or purchase any products as the PopFlex team has admitted to freezing my account due to a "high volume of orders, returns, and replacement requests." For every single order I've placed, I always pay for the UNLIMITED returns and exchanges. This option is encouraged by the PopFlex team as they state, "Customers in the U.S. who selected Checkout+ are eligible to make as many exchanges as needed to achieve their perfect fit..." As stated in their returns or exchange article, which is what I've been doing. The high volume of replacement requests (which also doesn't have a posted limit) is due to one faulty product: The Daphne Corset Crop Top. No matter what color I've tried to purchase this item in, the left-side internal mesh right under where the bra pad sits is not sewn down. The bra pad falls into the waist of the garment, and the top loses its full bust support. This product still hasn't been fixed, and PopFlex is now denying my replacement requests. Their newest product, the GWTF mockneck jumpsuit in red, also arrived damaged for me on the last button on the back of the neck. I submitted yet another replacement request; it was approved, and PopFlex cancelled my replacement order with no explanation. Despite my many attempts to get clarity on how to resolve a running list of order issues, as well as the status of my account and whether or not it's permanent, the PopFlex team has decided to not respond at all or to avoid answering any direct questions. This has been an incredibly frustrating experience as I do genuinely love these products and what Cassey Ho and her company appear to stand for. Lately, the inclusivity of PopFlex's products has begun to decline. Many customers, myself included, have experienced many fit issues around the bust as Cassey seems to be making products more tailored to a smaller bust size. While she can't make everyone happy, I do wish as the sizes increased, she adjusted the product accordingly. Ultimately, I do want resolution for my unsolved orders and for a concrete answer on my account. As it stands, I don't see myself supporting PopFlex in the future as the customer service has been dismal, even while being at "Supernova" status.
0
Jena Bolte
Verifizierte Bewertung
Poor quality zippers!
The products themselves are cute. I have ordered a few pairs of sweatpants and a couple long sleeve crop tops with no issue. The Cloud Zip hoodies are a different story however. The zippers are poor quality and break quickly. I contacted customer support just tonask if they sold a replacement (I was willing to PAY to replace a defective design). They of course do not. I then asked if I could find out the zipper size, so I could order a replacement piece myself. I was told they were not able to provide that information! As if it were top secret or something! Customer service then suggested I take my two hoodies to a professional for repair. The laughable though of taking hoodies (overpriced ones at that!!) to a seamstress or tailor to just have the movable zipper part replaced!! Such an insult! I said forget it, took my best guess and ordered a replacement zipper head in a size 5...which works beautifully by the way. I would consider buying clothing that do not have zippers if they were really cute, because the tops and sweatpants are fine, but I doubt I would ever buy a hoodie again! The hardware is cheaply made and the customer service to help remedy the issue is pathetic at best!
0
Tania Val
Verifizierte Bewertung
They should have better shipment…
They should have better shipment options for Mexico. The shipping company they use isn't the best, and they lost track of my order (not Popflex fault), but they should work with a better/more responsible company. The World Cup is not an excuse when packages keep coming and going all the time with maybe a slight delay of a couple of days. The only highlight was the customer service. They solved the issue quickly and refunded me for the order. That's the only reason I give Popflex 3 stars since I can't review the clothes, but the shipping company definitely sucks.
0
Phillipp
Verifizierte Bewertung
Service
Sehr nettes Personal eine sehr atmosphärische Stimmung und ein sehr gepflegtes unternehmen
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu POPFLEX
Aktivbekleidungsgeschäft-Ranking →Häufige Fragen zu POPFLEX
Ist POPFLEX seriös?
POPFLEX erreicht aktuell 2,5 von 5 Sternen aus 153 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden POPFLEX?
Kundinnen und Kunden bewerten POPFLEX im Schnitt mit 2,5 von 5 Sternen („Mangelhaft“) auf Basis von 153 Bewertungen. 26 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu POPFLEX gibt es?
Die bestbewerteten Anbieter in der Branche Aktivbekleidungsgeschäft sind Deporvillage (4,2 von 5), JD Sports (3,5 von 5), Sportsdirect (2,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von POPFLEX beansprucht?
Nein. Das Profil von POPFLEX ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann POPFLEX hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet POPFLEX auf Bewertungen?
POPFLEX: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann POPFLEX negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.