Bewertung
4,6
Hervorragend · von 5 Sternen
Pro-M Erfahrungen
4,6von 5 · Hervorragend
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
328
102 in den letzten 12 Monaten
Fahrradgeschäft
87%
Anteil 5-Sterne-Bewertungen
Bewertungen (328)
102 in 12 MonatenIhre Stimme
Erfahrung zu Pro-M schreiben
Tom
Verifizierte Bewertung
Top ervaring!
Voor het eerst besteld bij deze winkel. Ik had een mail gestuurd om te vragen of de fiets die ik wilde in stock was. Dit werd bevestigd, en bestelde hem meteen. Maar nu kreeg ik melding dat deze toch niet in stock was. Ze stelde onmiddellijk voor dat ze mij een fiets van een type hoger en duurder aan de zelfde prijs konden leveren. Ik vind dit een heel mooie deal, en ben er erg blij mee. De communicatie was ook steeds prima. De levering was ook snel naar België. Nogmaals bedankt aan het team van Pro-M store!
0
ANSELMO DI GIOVANNI
Verifizierte Bewertung
Prodotto acquistato di piena…
Prodotto acquistato di piena soddisfazione e spedizione rapida e senza intoppi .
0
Christian Galle
Verifizierte Bewertung
Worst customer service
The worst customer service I have ever experienced. From the moment my bike was delivered, I had problems. The bike was advertised as being assembled apart from attaching the front wheel, but in reality, numerous screws and components had not been properly tightened. It was genuinely dangerous to ride in that condition. When I contacted the shop, they completely refused to take any responsibility. No admission of fault, no proactive solution, and an incredible amount of wasted time and frustration for me. I was always the one who had to contact them, follow up, ask questions, and push for a solution. A solution was never proactively offered to me. To be fair, in some cases a solution was eventually provided after I repeatedly followed up. However, this required an absurd amount of time and effort on my part. Unfortunately, about a year later, the wheel on the bike broke. I have now been waiting for more than two months for this issue to be resolved. I have already provided all the necessary information, yet I still haven't received a proper response or solution. Once again, I am left having to chase them instead of receiving any proactive customer service. I have lost an incredible amount of time, energy, and patience dealing with this company. The whole experience has given me the impression that they simply expect me to eventually give up and accept being completely screwed over. Problems can happen with any product. What matters is how a company handles them. In my experience, this shop has shown zero accountability, zero urgency, and very little respect for its customers. I would strongly advise anyone considering buying a bike from this company to think twice. I certainly would never buy from them again.
0
AD
Verifizierte Bewertung
2025 Cannondale Synapse Carbon 1
Cannondale 2025 Synapse Carbon 1 I ordered a Synapse 1 from ProM it was listed at a very competitive price, in addition I ordered 2 bottle holders and Shimano Ultegra pedals, plus a jersey and bibs. Shortly after I received an e-mail saying that the order would take longe than usual, which was over the expected 10 business days. After 11 days I wrote and asked about the order, reply came quickly, it was in process (whatever that means). Next day I received a notification from FedEx that the bike was on the way. The bike was 90% “assembled” (handlebar, saddle stem and front wheel needed to be attached) I do not think that ProM has had the bike assembled and checked. Both front and rear brake caliper mounts were completely loose and not adjusted. When mounting and adjusting the front wheel, it was apparent the front brake rotor had been knocked during transport, it was sharply uneven. Otherwise, the bike was ok without damage. Contacting ProM support they asked for a video, which I sent. Answer was that this was completely normal. I had to persist in asking for some sort of compensation og at least another brake rotor or repairs at a local bike shop. For their answer and decision on best way forward I am waiting for still. When I ask of status, the reply looks like it is meant for another costumer’s issue. Considering that it is a EUR 5.900 bike, a simple decision to send a EUR 60 brake rotor, should be straight forward. Yes, the bike is a better deal, but consider that compared to ex. Canyon, it has not been assembled and checked before shipment. So, some skill is needed when attaching the cockpit and front wheel and adjustment of calipers. It is a small company, which is fine, support and willingness to help is there. I would buy from them again and if I was in Italy, I might even go and visit the store, they seem like nice people.
0
Miorandi Denis
Verifizierte Bewertung
Ho ricevuto il pacco in un giorno
Ho ricevuto il pacco in un giorno. Molto comoda anche la possibilità di sped gratutite sopra i 40€. Prezzo articoli molto concorrenziale.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden. Beantwortet 100 % der negativen Bewertungen.
IT
Alternativen zu Pro-M
Fahrradgeschäft-Ranking →Häufige Fragen zu Pro-M
Ist Pro-M seriös?
Pro-M erreicht aktuell 4,6 von 5 Sternen aus 328 unabhängigen Bewertungen — Gesamturteil „Hervorragend“. Zur Einordnung: Unternehmenssitz: IT. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Pro-M?
Kundinnen und Kunden bewerten Pro-M im Schnitt mit 4,6 von 5 Sternen („Hervorragend“) auf Basis von 328 Bewertungen. 102 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Pro-M gibt es?
Die bestbewerteten Anbieter in der Branche Fahrradgeschäft sind Deporvillage (4,2 von 5), GO Outdoors (4,6 von 5), ProBikeKit (UK) (4,4 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Pro-M beansprucht?
Nein. Das Profil von Pro-M ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Pro-M hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Pro-M auf Bewertungen?
Pro-M: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Pro-M negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.