Bewertung
2,2
Mangelhaft · von 5 Sternen
Kosmetikproduktanbieterrarebeauty.com
Rarebeauty Erfahrungen
2,2von 5 · Mangelhaft
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
112
30 in den letzten 12 Monaten
Kosmetikproduktanbieter
16%
Anteil 5-Sterne-Bewertungen
Bewertungen (112)
30 in 12 MonatenIhre Stimme
Erfahrung zu Rarebeauty schreiben
Jade
Verifizierte Bewertung
Worst customer service ever
The beauty industry is cut throat. At the end of the day, most cosmetics are similar or exactly the same, and the BRAND behind the product is what people trust and buy. The only true item that can make a brand competitive is how they treat their customers—not the product. Rare Beauty must’ve put Help Wanted signs in all four corners of the depths of hell. The customer service reps are goblins from hell who specialize in ruining brand trust. Worst customer service experience of my life. Within 10min of placing a +$150 online order, I emailed customer service explaining I had accidentally inputted the wrong shipping address and needed it adjusted. Rather than changing the address, like literally any other customer help line would, they directed me to call DHL (yes, the shipping company that doesn’t even have my info yet because Rare Beauty clearly had not magically mailed the product within 10min of my order). DHL turned me away, duh. I call Rare Beauty customer service again, they then direct me to FEDEX…you see where this is going. The product shipped to my sister (the wrong address in question) so we did the right thing by RETURNING THE PRODUCT via Rare Beauty’s return portal. Guess what—no refund and now Rare Beauty is claiming I need an official letter head from my credit card before they can refund me. This process has been ongoing for 2 months. I know this company will fail because the people who stand behind it don’t care about the customers. No one should ever trust this product and I will never purchase anything that this company creates ever again.
0
Patrycja
Verifizierte Bewertung
Disappointing Quality and No Resolution
I have been a loyal Rare Beauty customer for a long time and have always loved the brand, which makes this experience particularly disappointing. I decided to place an additional order because the complimentary Puffy Makeup Bag offered with purchases over £70 genuinely influenced my decision to buy another perfume. Unfortunately, when it arrived, the pouch was visibly poor in quality. The zipper was sewn in crooked, the bag was heavily creased, and the overall finish looked nothing like the product shown in Rare Beauty’s own promotional photos. Seeing it for the first time was genuinely shocking. I had planned to give it to my daughter as part of her birthday gift, but I simply couldn’t because it looked poorly made. The most disappointing part was the customer service. Although everyone remained polite, the only response I received was that because the pouch was a promotional item, there was no replacement, exchange or goodwill solution available. After several emails, a formal complaint and a follow-up, the final answer was simply no. I fully understand that promotional items are complimentary. However, I do not believe that being free should mean they can be supplied with obvious manufacturing defects. Promotional gifts still represent the brand and influence purchasing decisions. I cannot say whether this was an isolated quality control issue or something more widespread, but the condition of the pouch I received unfortunately gave me the impression that items with cosmetic defects may have been used for the promotion. I sincerely hope that impression is wrong. Overall, this experience has left me disappointed not only with the quality of the promotional item but also with the way my complaint was handled. I expected better from a premium brand.
0
Aisha
Verifizierte Bewertung
Nice colours poor performance
Honestly love the colours but the product performance.. why are my lips peeling
0
Vira
Verifizierte Bewertung
I haven't received a refund for the returned item
I placed my order four months ago, but because delivery took so long, by the time the item arrived, I no longer needed it. I returned the item to the store, and that’s when the worst return experience of my life began. First, they told me the item had been received and they were checking it—this went on for a month. Then they said the item was on its way to their warehouse. Another month later, they told me there was nothing they could do and that I should contact FedEx. I contacted FedEx, and they told me that the item had been delivered to the store’s warehouse a long time ago. As a result, I still haven’t received a refund. I strongly advise against placing any orders with this store.
0
Marx Dirk Wilfried
Verifizierte Bewertung
Refund Still Not Received After Return – Very Disappointing Experience
I placed an order on Rare Beauty’s website on 04/05/2026 and ended up waiting about 20 days for delivery. What made things worse is that after only 10 days, the tracking number showed the package as delivered even though I never received anything. A few days later, my neighbor brought me the package and told me the courier had left it by their door instead of mine. By that point, I no longer needed the item, so I contacted customer support to return it. They provided me with a return label, and I sent the item back. I returned the package on 04/30/2026, and according to tracking, they received it on 05/08/2026. However, I never got my refund. On 05/22/2026, I contacted support to ask about it, and I was told that my return was somehow “not accepted.” No real explanation was given. Instead, they told me to contact the courier service myself. I followed their return process, used the label they provided, and still ended up without my refund. Very disappointing experience
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Alternativen zu Rarebeauty
Kosmetikproduktanbieter-Ranking →Häufige Fragen zu Rarebeauty
Ist Rarebeauty seriös?
Rarebeauty erreicht aktuell 2,2 von 5 Sternen aus 112 unabhängigen Bewertungen — Gesamturteil „Mangelhaft“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Rarebeauty?
Kundinnen und Kunden bewerten Rarebeauty im Schnitt mit 2,2 von 5 Sternen („Mangelhaft“) auf Basis von 112 Bewertungen. 30 davon stammen aus den letzten 12 Monaten.
Welche Alternativen zu Rarebeauty gibt es?
Die bestbewerteten Anbieter in der Branche Kosmetikproduktanbieter sind LOOKFANTASTIC (4,5 von 5), QVC Deutschland (4,3 von 5), The Perfume Shop (4,8 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von Rarebeauty beansprucht?
Nein. Das Profil von Rarebeauty ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Rarebeauty hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Rarebeauty auf Bewertungen?
Rarebeauty: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Rarebeauty negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.