Bewertung
3,1
Durchschnittlich · von 5 Sternen
RedotPay Erfahrungen
3,1von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet zügig
Stimmen
762
315 in den letzten 12 Monaten
Unternehmen
8%
Anteil 5-Sterne-Bewertungen
Bewertungen (762)
315 in 12 MonatenIhre Stimme
Erfahrung zu RedotPay schreiben
Muhammad
Verifizierte Bewertung
RedotPay Not Refunding My $1,000 After Weeks
I have been a RedotPay customer but my recent experience has been extremely frustrating and concerning. On August 11, 2026, I transferred USD 1,000 from my own U.S. bank account to fund my RedotPay account. RedotPay placed the deposit under review and requested extensive verification and source-of-funds documentation. I cooperated with reasonable verification requirements, but ultimately the deposit was not approved. On August 13, RedotPay emailed me confirming that the transfer had been cancelled and the funds would be returned to the original account within 3–7 business days. Approx three weeks have now passed, and I still have not received my $1,000 back. I have contacted customer support repeatedly. My case has been “escalated” multiple times and I have repeatedly been asked to wait, but there has been no actual resolution. To make matters worse, RedotPay directed me to a refund form that does not properly accommodate my original U.S. bank account. It simultaneously asks for details such as an IBAN, UK Sort Code and SWIFT Code. A U.S. account does not have an IBAN or UK Sort Code. I even provided my Wise UK account as an alternative, and that was rejected as well. I have repeatedly offered to provide the complete details of the original U.S. account from which RedotPay received the $1,000, so there should be no reason the funds cannot simply be returned to their source. What concerns me most is not that the original deposit was rejected. A financial institution is entitled to conduct compliance checks. The problem is that RedotPay took possession of my $1,000, cancelled the transaction, explicitly promised in writing to return it within 3–7 business days, and has still not returned it weeks later. I have now issued RedotPay a formal final demand for the return of my funds. If this remains unresolved, I intend to escalate the matter to the Hong Kong Consumer Council, relevant Hong Kong regulatory authorities, and pursue any other available consumer-protection and legal remedies. I will update this review if and when RedotPay returns my $1,000. Until then, based on my experience, I would strongly advise customers to exercise caution when depositing substantial funds with RedotPay.
0
Koray
Verifizierte Bewertung
They try to charge $50 fee for $32 chargeback dispute.
I recently requested a chargeback after a merchant failed to provide a service I paid for ($32.10 USD) and refused to issue a refund. RedotPay support (ticket handled by "William") informed me that initiating a formal transaction dispute requires an upfront, non-refundable $50 USD administrative fee, regardless of whether the dispute is won or lost. Charging a non-refundable $50 fee on a $32 transaction is absurd. It completely strips users of their standard consumer protection and cardholder rights for micro or medium-sized transactions, leaving customers entirely vulnerable to merchant fraud or non-delivery. Traditional card issuers handle legitimate dispute processing as standard cardholder protection, but RedotPay uses this exorbitant fee barrier to discourage users from filing chargebacks altogether. If you plan to use RedotPay for everyday transactions, be aware: if a merchant scams you or fails to deliver, RedotPay will not effectively protect you unless you are willing to pay more than the disputed amount just to file an investigation. Highly disappointed with this anti-consumer policy.
0
『 coZer - كوزر 』
Verifizierte Bewertung
Application broken and they don't try to help
I contacted customer support, an AI responded by saying "sorry you have to use other services", why is the ai advising me to go to competitor services instead of helping? I recently only got unblocked to complete my kyc verification (I was 17 now im 18 and eligible), I was on the first step which is giving them my name docuemnt type ... I filled the fields, clicked go back on the page (top left arrow) since It required the id number nad I didnt have it on me, after a couple minutes I got back in (first step) and the information was already filled for me, for some reason my documenyt type was not filled in so I filled them again clicked next and low and behold I got rejected for no reason. When I accessed the information linked to my account everything seems to be empty, it was showing "doc_type_null", "unknown country", "Document id" was empty, the application does not permit you to advance unless you fill in the required fields, so it is a bug in the app and it was not caused by the regulations, polices, it was a problem with the app that caused it to push empty data to the verification service. The app has a bug where if you click go back on the first step after filling in your information and start the verification again, the app will show you the cached data (cached on your device probably), fill the fields automaticallt, but the app database is still empty and not synced to the cache on your phone, so when you click next, it sends your empty information to the verification services not the info you provided, and then you will be banned. The problem is when I contacted customer support they said "Sorry this is very unfortunate but we cant help you" like you can clearly see the information linked to my account is totally empty "its not a problem on your end sometimes our policies and regulations cause you to be rejected" its not a problem with my verification or because of a policy or regulation, its a bug in the app that pushed empty info to the verification services I also completely don't understand how they can not help with this type of problem? like they completely get paralyzed
0
lucas basile
Verifizierte Bewertung
Dépôt en Fiat bloqué!!
Dépôt en Fiat bloqué!! J’ai reçu un virement en euro d’un client à moi de 400€ et directement les fonds sont bloqués depuis maintenant 1 semaine. On me demande 1 million de justificatifs, et même en donnant ces justificatifs, plus aucune réponse. On ne peux même pas rentrer en contact avec un conseiller, le seul support qui me répond c’est une intelligence artificielle qui ne peut rien faire. Je ne sais pas quoi faire
0
Dima
Verifizierte Bewertung
RedotPay doesn't resolve problems.
29/08/2026 UPDATE: A senior team member promptly resolved the situation, and the funds were returned. Thanks for the resolution. ================================== I had an ATM withdrawal where EUR 1,100 was charged, but no cash was dispensed. The ATM bank officially confirmed that RedotPay's issuing bank needed to contact them. I provided this to RedotPay, opened multiple tickets, paid for a Visa dispute, and was told to wait up to six months. More than seven months have passed with no resolution. Every time I contact support, I get the same generic reply: "We escalated it to the appropriate team, please wait." Then the ticket closes and nothing happens. I am now asking for the Visa dispute reference, submission date, status, and issuing bank details, and RedotPay still cannot provide them. I am escalating the case to the issuing bank, Visa, and the relevant Hong Kong authorities. Based on my experience, RedotPay support is useless when a serious problem actually occurs.
0
Die Akte
Antwortet zügig
Typische Antwortzeit unter 7 Tagen. Beantwortet 98 % der negativen Bewertungen.
HK
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Ist RedotPay seriös?
RedotPay erreicht aktuell 3,1 von 5 Sternen aus 762 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: HK, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden RedotPay?
Kundinnen und Kunden bewerten RedotPay im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 762 Bewertungen. 315 davon stammen aus den letzten 12 Monaten.
Ist das Profil von RedotPay beansprucht?
Nein. Das Profil von RedotPay ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann RedotPay hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet RedotPay auf Bewertungen?
RedotPay: Antwortet zügig. Typische Antwortzeit unter 7 Tagen.
Kann RedotPay negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.