Bewertung
4,2
Gut · von 5 Sternen
Immobilieninvestmentrems-group.com
REMS Erfahrungen
4,2von 5 · Gut
Nicht beansprucht Beanspruchen Keine Antwort der Firma
Stimmen
100
44 in den letzten 12 Monaten
Immobilieninvestment
79%
Anteil 5-Sterne-Bewertungen
Bewertungen (100)
44 in 12 MonatenIhre Stimme
Erfahrung zu REMS schreiben
Tess Chloé Termijn
Verifizierte Bewertung
DO NOT BOOK THIS ACCOMMODATION
DO NOT BOOK THIS ACCOMMODATION - especially if you are expecting a peaceful holiday. Unfortunately, what was supposed to be a relaxing family holiday in Fuengirola turned into an extremely disappointing and frustrating experience. We paid approximately €2,900 for a 10-night stay and specifically chose this accommodation because of its location. We travel to Fuengirola every year and deliberately wanted to stay within walking distance of the beach, promenade and restaurants. We were travelling with our young son, so being able to walk everywhere - including returning home with the stroller in the evening - was an important reason for choosing and paying for this particular property. We arrived on Thursday. At approximately 9:00 AM on Friday, after our very first night, we were confronted with extremely loud construction works directly next to the accommodation. The noise was impossible to ignore and seriously affected our stay. Most importantly: these construction works were NEVER disclosed to us before booking or before arrival. There was no warning in the Airbnb listing or reservation information that we would be staying next to an active construction site. We immediately contacted REMS on Friday morning and made it very clear that the level of noise was unacceptable. They acknowledged the construction and noise disturbance in writing. Initially, we were told that there would be no construction during the weekend, which supposedly gave us some time to find a solution. However, we were woken up by the construction noise AGAIN on Saturday morning. We tried to remain patient and reasonable because we understood that finding alternative accommodation at such short notice might take some time. Unfortunately, this patience worked entirely against us. One alternative eventually offered to us was in Benalmádena, further away from the location we had intentionally chosen. It would have meant becoming dependent on transportation to reach the beach, promenade and restaurants. For a family travelling with a young child, this was absolutely not a comparable replacement for an accommodation specifically booked in central Fuengirola within walking distance of everything. Despite reporting the problem on Friday morning immediately after our first night, a suitable financial solution was only offered to us on Monday. We were eventually offered a refund of approximately €1,800 of the €2,900 we paid, because we had technically already stayed several nights at the property. This is the part we find particularly unacceptable. We did not choose to spend those days happily accepting the situation. We reported the problem immediately on Friday morning and spent the following days waiting for REMS to provide an appropriate solution. During that time, we continued to experience the very noise disturbance we had complained about from the beginning. As a result, we are effectively losing approximately €1,100 for days during which our holiday was already being seriously disrupted, while we had notified them almost immediately that the accommodation was not what we had booked or expected. We have videos clearly documenting the construction site and the level of noise from the accommodation, as well as written communication confirming that REMS was aware of our complaint and acknowledged the disturbance. For almost €3,000, we expected a relaxing family holiday — not to wake up to major construction works that had never been disclosed to us and then spend several precious holiday days trying to negotiate a solution. Construction itself can obviously happen and may sometimes be outside a host’s control. What IS within a host’s control is informing guests beforehand, communicating transparently and resolving a serious complaint promptly once it is reported. Had we known about these works before booking, we would never have booked this accommodation. Instead of enjoying the holiday we saved and paid for, we have spent days dealing with noise, messages, negotiations and the stress of finding somewhere else to stay at the last minute. Based on our experience, I strongly recommend booking somewhere else. If peace, transparency and reliable problem-solving are important to you — particularly when travelling with children — I would not take the risk of booking this accommodation.
0
Tamara Mghebrishvili
Verifizierte Bewertung
Un 10
Ha estado todo genial,el apartamento muy limpio,había todo lo necesario un detalle tener café,sin duda repetiremos.
0
Saleem
Verifizierte Bewertung
We stayed at apartmrnt in c.alvaro de…
We stayed at apartmrnt in c.alvaro de bazan appartment was very spacious.host was very helpful and accommodating.clean and very modern would definitely come back and stay. Also Debra was very helpful.
0
Martin Liendl
Verifizierte Bewertung
Hilfreiche und freundliche Beratung zu Möbelstoffen
Ich war auf der Suche nach einem strapazierfähigen Stoff, um die Eckbank und Stühle in der Küche neu zu polstern. Die Beratung bei rems war für mich als Laien ausgesprochen hilfreich, kompetent und sehr freundlich. Dadurch habe ich genau das erhalten, was ich wollte. Danke, dass ihr den Kundenwunsch respektiert!
0
Fariba Naghdizadeh
Verifizierte Bewertung
I was very disappointed with my stay.
I was very disappointed with my stay. Before arriving, I informed the property of my arrival time, but when we arrived, no one was available to check us in. We had to wait outside for around two hours in the hot July weather in Málaga, with our two children, standing in the street under the sun. Despite the situation, we were not even allowed to enter and sit inside while waiting. This was extremely stressful and unacceptable, especially with young children. During our stay, we experienced several other problems. My child accidentally wet the bed, but we were told that because our stay was only two nights, changing the bed sheets would require an additional charge. The coffee machine was broken; we were told someone would come to fix it, but nobody came. There were also not enough blankets available — we only received one blanket for four people. Every time we contacted them, we received the same repeated answers, but the problems were not actually resolved. Overall, the accommodation did not meet the standard advertised or the level of service we expected. The lack of support and the way our concerns were handled made our stay very disappointing. Although Airbnb offered a partial refund, it did not reflect the inconvenience, stress, and poor experience we had. I hope the property improves its service so future guests do not have the same experience.
0
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Alternativen zu REMS
Immobilieninvestment-Ranking →Häufige Fragen zu REMS
Ist REMS seriös?
REMS erreicht aktuell 4,2 von 5 Sternen aus 100 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: der Firmensitz (Calle Granada, 23 – 2B, 29015 Málaga, ES) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden REMS?
Kundinnen und Kunden bewerten REMS im Schnitt mit 4,2 von 5 Sternen („Gut“) auf Basis von 100 Bewertungen. 44 davon stammen aus den letzten 12 Monaten.
Wo hat REMS seinen Sitz?
REMS hat seinen Sitz in Calle Granada, 23 – 2B, 29015 Málaga, ES. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.
Welche Alternativen zu REMS gibt es?
Die bestbewerteten Anbieter in der Branche Immobilieninvestment sind BoursoBank (4,0 von 5), Pretto (4,8 von 5), Bricks (3,6 von 5). Das vollständige Ranking mit allen Anbietern finden Sie in der Branchenübersicht auf erfahrungen.app.
Ist das Profil von REMS beansprucht?
Nein. Das Profil von REMS ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann REMS hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet REMS auf Bewertungen?
REMS lässt Bewertungen unbeantwortet. Keine Antwort innerhalb von 30 Tagen.
Kann REMS negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.