Revivo Avenue Erfahrungen

3,1von 5 · Durchschnittlich

45 Bewertungen

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Bewertung

3,1

Durchschnittlich · von 5 Sternen

Stimmen

45

24 in den letzten 12 Monaten

Unternehmen

44%

Anteil 5-Sterne-Bewertungen

Bewertungen (45)

24 in 12 Monaten

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Customer from Amsterdam

FR · 3. Juli 2026

Verifizierte Bewertung

DO NOT ORDER

My order did not contain all the products. When informing Revivo, they told me I should’ve informed them within the 3 day window. Can you imagine how crazy that is? I pay for products, they do not deliver, and they will not resolve it. Really. Do not order.

3. Juli 2026

Revivo Avenue

Antwort des Unternehmens · 3. Juli 2026

Hello, We're sorry to see this review, and we'd like to share the full context. This customer initially requested a return and was issued a return shipping label. That label went unused, and we were not contacted again regarding the return until more than a month later, requesting the label be reissued. As our return window is 14 days, in line with standard EU policy, we were unable to reissue it at that point. Separately, the customer reported a missing item from the same order 37 days after delivery. The package was delivered on May 27, and no concern was raised at that time. Our fulfillment records, along with the recorded package weight, confirm both items were shipped. Our policy asks customers to report any issue with an order's contents within 72 hours of receipt, so we can investigate and resolve it properly, including with our shipping carrier. For Chronopost, deliveries within France, investigations must be opened within 21 days of reception. By the time this was raised, both windows had closed for some time, leaving us no path to verify or act on the claim. We take every order seriously and hold to consistent, fair policies for all our customers. We're sorry this situation was frustrating, but we stand by how it was handled. Revivo Avenue

cliente

FR · 29. Juni 2026

Verifizierte Bewertung

A warning for UK buyers: get everything in writing, and even then be careful

I'm posting this mainly as a warning to anyone ordering internationally and from the UK. After a sizing issue with a Henley, I worked out an exchange with Revivo Avenue over email. I'd place a new order for two Henleys using a 50% discount code, and they'd include a third one (a white colorway) to make it three in total. Because returns from the UK are expensive and slow (it would have cost me around £35 to send a single item back to France), I was careful to pin everything down before paying. I spelt it out in writing: "I'm placing the order for two black Henleys now with the code, and the third piece (a white colorway) will come included as we agreed, three in total." The founder, who introduced himself to me, agreed "That's correct." The order then arrived with only two pieces. When I queried it, the story changed completely. I was told all three should have been added to the basket myself at checkout, and that because their dispatch is "fully automated," nothing could be done. This requirement was never mentioned, despite my asking them to confirm the order before I paid. It then became Customer Service calling the discount and shipping "goodwill gestures" outside any legal obligation, and declaring the case closed. The product quality itself is fine. But that is not the point. These are not people of their word. They confirmed a three-piece order in writing, agreed to it explicitly with "That's correct," and then refused to honour it once my money was paid. I still have the full email trail. If you are ordering from the UK in particular, be very careful with this brand. Returns are costly, their confirmations cannot be relied, and once they have your money the goodwill disappears. Get everything in writing, and understand that even that may not be enough.

29. Juni 2026

Revivo Avenue

Antwort des Unternehmens · 29. Juni 2026

Hello Akshay, Thank you for taking the time to write, and we're genuinely glad you like the quality of the pieces — we noticed you mentioned this in your review, and we appreciate it. For the benefit of anyone reading, we'd like to share the full context, as the picture is a little more complete than the review suggests. Your initial request came through on a Friday night — outside our customer service hours (Monday to Friday) — asking us to arrange a courier pick-up of your item from your hotel in Paris during your weekend trip. Our team responded at the start of the following week, by which point you had returned to London and had already sent us several rather threatening messages in the meantime. To be transparent with future customers: we are a clothing brand, not a concierge service, and we do not arrange hotel pick-ups — not within working hours, and even less outside of them. Our team also replies during working hours, like most businesses. You declined to arrange a standard return, despite return shipping from the UK to the EU being quite reasonable (typically £9–14). You then proposed an arrangement of your own: a new order at a discount, keeping your original pieces, with an additional item included. Wanting to help, we accepted your proposal and built a bespoke offer around it — a 50% discount code, no return required, and a third piece included free of charge. You then placed an order for two pieces, and subsequently requested that we additionally ship the third "free" piece separately, entirely at our cost. This is the point at which our team drew the line. We love and value every single one of our customers, and we go out of our way to find solutions wherever we reasonably can. But there is a difference between helping a customer and meeting an ever-expanding set of demands that fall well outside any policy, or any norm of online retail. We wish you all the best, and our team remains available at info@revivoavenue.com for any genuine matter. Warm regards, Revivo Avenue

Mr A D

FR · 22. Mai 2026

Verifizierte Bewertung

Very Disappointing service.

Very Disappointing service. Got the viral jacket that was pushed on social media. Was very excited about this product and got the smallest size to ensure it wouldn’t fit too big. Unfortunately it still was too large and the quality didn’t come across as good as the images had shown. Attempted to return the product, where the proceeded to not email back for 3 days and then when they answered it was that they could only offer store credit. I came back explaining how legally if it is in the 14 day cooling off period, a full refund is expected (no matter the store policy). They then decide to not answer back my email, leaving me stuck with a jacket I don’t particularly want, and left being disappointed with a brand I was excited to purchase from. Personally would avoid at all costs, as the design may be nice, the customer service is dreadful.

22. Mai 2026

Revivo Avenue

Antwort des Unternehmens · 22. Mai 2026

Hello, Thank you so much for taking the time to share your feedback — and first of all, thank you for your order. We're genuinely sorry to hear that the Vanity Jacket didn't fit as you had hoped, and that the experience with our customer service left you disappointed. Unfortunately, based on the details in your review, we weren't able to identify your specific order on our end. Our return instructions are generated based on automated rules linked to country of delivery and order conditions, so if you feel something went wrong in how your case was handled, please do reach out to us directly — we'll personally look into it and find a solution that works for you. You can contact our team via email at info@revivoavenue.com, on WhatsApp at +33 1 85 09 60 82, or through Instagram DM at @revivoavenue — whichever feels easiest for you. Our customer care team is fully here to help and would love to turn this experience around 🤍 Looking forward to hearing from you and resolving this together. Warm regards, Revivo Avenue

Battlefield Fan

FR · 14. Mai 2026

Verifizierte Bewertung

Poor returns process

Poor returns process. Customer needs to pay for shipping and need many emails. I feel like this is a drop shipping scam.

14. Mai 2026

Carvalho Matteo

FR · 6. Mai 2026

Verifizierte Bewertung

Très satisfait de ma commande

Très satisfait de ma commande! La livraison a été rapide, le packaging est magnifique et soigné. Les articles taillent bien et mettent vraiment en valeur, exactement comme sur les photos. Le service client est aussi très réactif. Je recommande!

6. Mai 2026

Die Akte

Antwortet blitzschnell

Typische Antwortzeit unter 24 Stunden. Beantwortet 55 % der negativen Bewertungen.

Häufige Fragen zu Revivo Avenue

Ist Revivo Avenue seriös?

Revivo Avenue erreicht aktuell 3,1 von 5 Sternen aus 45 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: der Firmensitz (75008 Paris, FR) ist öffentlich dokumentiert, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.

Wie bewerten Kunden Revivo Avenue?

Kundinnen und Kunden bewerten Revivo Avenue im Schnitt mit 3,1 von 5 Sternen („Durchschnittlich“) auf Basis von 45 Bewertungen. 24 davon stammen aus den letzten 12 Monaten.

Wo hat Revivo Avenue seinen Sitz?

Revivo Avenue hat seinen Sitz in 75008 Paris, FR. Die Angabe stammt aus öffentlichen Quellen und dem Impressum.

Ist das Profil von Revivo Avenue beansprucht?

Nein. Das Profil von Revivo Avenue ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Revivo Avenue hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.

Antwortet Revivo Avenue auf Bewertungen?

Revivo Avenue: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.

Kann Revivo Avenue negative Bewertungen löschen lassen?

Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.

Wir löschen keine Bewertungen.

Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.

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