Bewertung
3,8
Gut · von 5 Sternen
Samarabags Erfahrungen
3,8von 5 · Gut
Nicht beansprucht Beanspruchen Antwortet blitzschnell
Stimmen
54
1 in den letzten 12 Monaten
Unternehmen
57%
Anteil 5-Sterne-Bewertungen
Bewertungen (54)
1 in 12 MonatenIhre Stimme
Erfahrung zu Samarabags schreiben
Shadan
Verifizierte Bewertung
cute but looks a bit cheap
I got the samara x Radhi bag, its cute but for the price point feels a bit cheap, the vegan leather is really just plastic or looks like its just plastic and just doesnt feel or look good unfortunetalty.
0
Maha Swarita
Verifizierte Bewertung
Left a 1 star review on their website…
Left a 1 star review on their website for their ocean backpack which I have used daily for just over a year. The company deleted/did not approve of my review. So much for an ethical company. The bag is very poor quality. Not supportive as far as straps. Cute in appearance but no longevity and adds to further waste which they are apparently trying to reduce.
0
Julia Doan
Verifizierte Bewertung
PSA: Don’t order from Samara if you want a response
I placed an order on Sunday, April 28th. The Samara website says it takes 2-3 business days to process, 2-5 business days to ship. Because I was ordering a surprise gift for a friend, I tried reaching out to them via email, chat, and IG multiple times about my order status just to give my friend a heads up on the potential surprise delivery date. For 2 weeks, there was radio silence. Their customer service team did not respond back to me until May 14th via email, communicating there was an inventory issue at their U.S. warehouse. They gave me 2 options to either receive my order from their international warehouse or get a different color. I responded back the same day voicing my frustration and requesting that they expedite my order from their international warehouse. I expected them to at least respond with next steps even if they couldn’t expedite the order. Again, I didn’t hear back from their team. Days pass and I grew tired of their lack of response and ended up disputing the charge with my bank on the 20th. The founder responded back to me this morning (the 22nd) apologizing for the delay because she was busy building a school in her hometown in Kenya. While I normally would say this is quite admirable, I think it was pretty shameless to pull the sympathy card and add on another excuse for their poor customer service. I was hoping to root for this female-owned, sustainable company, but they need to work on their customer service first.
0
Stef Y
Verifizierte Bewertung
Stitching Coming Undone with less than 10 uses
I purchased the Ocean Backpack from Samara and was very disappointed that the stitching on the handle has started to come undone after only using the bags less than 10 times in one year. I contacted customer service and they said nothing could be done since that is just the normal wear and tear. I was hoping for better quality from this company, so I am truly disappointed.
0
Minaal Amin
Verifizierte Bewertung
I'm a Customer for Life
Samara Bags are one of the best companies I have ever dealt with. I took the plunge and treated myself to the Kiana backpack (which is absolutely gorgeous so you should get yourself one immediately). I had had my bag for about two months when I noticed a tear in the strap. As it was a fairly new bag and I only wore it to and from work for about ten minutes maximum, I knew it was unlikely to be because of wear and tear (I don't even let this bag rest on the ground - that's how precious I am about it) and when I emailed Samara Bags to let them know, they immediately sent a replacement bag. Their customer service is unparallel to any company I have dealt with before; they even checked in once the replacement had arrived to make sure that one was fine. Their level of communication has encouraged me to invest in more of their pieces. A company who's products and values are rooted in sustainability and ethical choices as well as caring customer service? I'm now a customer for life.
0
Die Akte
Antwortet blitzschnell
Typische Antwortzeit unter 24 Stunden.
US
Häufige Fragen zu Samarabags
Ist Samarabags seriös?
Samarabags erreicht aktuell 3,8 von 5 Sternen aus 54 unabhängigen Bewertungen — Gesamturteil „Gut“. Zur Einordnung: Unternehmenssitz: US. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Samarabags?
Kundinnen und Kunden bewerten Samarabags im Schnitt mit 3,8 von 5 Sternen („Gut“) auf Basis von 54 Bewertungen. 1 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Samarabags beansprucht?
Nein. Das Profil von Samarabags ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Samarabags hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Samarabags auf Bewertungen?
Samarabags: Antwortet blitzschnell. Typische Antwortzeit unter 24 Stunden.
Kann Samarabags negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.