Bewertung
3,4
Durchschnittlich · von 5 Sternen
Sanelo Erfahrungen
3,4von 5 · Durchschnittlich
Nicht beansprucht Beanspruchen Antwortet langsam
Stimmen
64
1 in den letzten 12 Monaten
Unternehmen
55%
Anteil 5-Sterne-Bewertungen
Bewertungen (64)
1 in 12 MonatenIhre Stimme
Erfahrung zu Sanelo schreiben
Mark Steele
Verifizierte Bewertung
Horrible experience
Horrible experience. Ordered some gift bags over a month ago. After 2 days, I tried to cancel the order, realizing they were going to come from Thailand or some other country. They told me I couldn't cancel the order. They finally arrived on December 22nd. I submitted a return through PayPal. The company said to mail the items back and they would refund the money. Unfortunately, the address they gave me was in Thailand or some other country of origin. I cannot find a shipper to do it. Lesson learned, do not use this company. I read other reviews, and they are also horrible.
0
Lionel
Verifizierte Bewertung
A bunch of thiefs!
A bunch of thiefs! Dont ever use those people!!! From the begining (miss calculating the volume needed and forcing us to have to use a second container at the last minute when at the port) to the end (a lot of items broken and their compulsory insurance bearly covering anything as they always consider "appearance damage" and covering only 20% of the value even for a destroyed sofa!) not mentioning their totally dubious way to recalculate the value of your items when insurance has to kick in. Out of the 2 containers (on 2 different ships with the last one missing our port 3 times in a row and being delayed by 2 months), both were "magically" stopped by customs and we had to cover in excess of USD,4000 of fees...total racketing.
0
Jean Bernard Marie
Verifizierte Bewertung
I had a terrible experience with this…
I had a terrible experience with this company - they destroyed certain items and others disappeared. Also the insurance premiums they demanded didn’t help as they used spurious technicalities to avoid paying for damaged and/or undelivered items My advice - avoid Sanelo/Sante Fe!
0
Consumer
Verifizierte Bewertung
Avoid at all costs
I used Sanelo or sante fe as they are also called to move from the UK to Belgium and back again and the moves could not be any different. The move from the UK to Belgium was excellent so we chose to use them again on the return 2 years apart. Firstly we took a direct load delivery when the truck arrived it already had another load on board, making this a shared load.. when I spoke to the customer service they said the team said it was packing materials even though the driver told me he was making the first load delivery in London so this was not the case. Then it took twice as long to deliver because they kept it in a warehouse which wasn’t explained for 3 days to unloaded onto 3 separate vans. The crew in the UK asked what were my levels of expectation? As they could build the big things and come back another day to pick up the boxes and let me unpack.. at 15k I wanted what I paid for and then to unpack, unfortunately that was a mistake, they basically tipped everything out of the boxes on beds and floors and they stole money from my children’s money box £75 and purse £300 and a pair of my daughters diamond earrings.. I did notice a box missing while they were at the house which was “misplaced” the box contained a Rolex box, personal trinkets and a jewellery role.. which I feel had I not noticed would also have gone missing.. when this was reported we were informed that jewellery and money were not covered and to contact the police.. the fact that this was packed in Belgium and unloaded in London and repacked and delivered in Manchester.. which police service do I contact? We also had some minor breakages. They outsource the packing crews which means you could have the same packing service for a quarter of the price. I am very disappointed in the service I have received for a very large sum of money!
0
James Grima
Verifizierte Bewertung
AVOID
AVOID - I had a very disappointing experience with Sanelo with damage sustained to dining table after their packers took shortcuts packing. I initially chose Sanelo for my relocation based on assurances from their representative that they would handle packing my larger items, including the table, with care. During the move, the packers were extremely fast but did not use any bubble wrap on the corners of my table, only packing the table in cardboard and 3 of 4 corners sustained heavy damage due to abrasion from the cardboard during shipping. It is obvious a heavy dining is likely to move around with some force within a shipping container, and so the corners need protection from impact / abrasion damage. Sanelo's own website boasts about their attention to detail and commitment to safe packing. However, this was far from my experience. I expected a professional service that would take the necessary precautions, especially for expensive heavy furniture, but I received anything but that. Their lack of proper care and skill in packing is reflected in the damaged furniture. I strongly advise against using Sanelo for your moving needs unless you want to risk damage to your belongings with no accountability from the company who will hide behind ISO standards (they use strong cardboard whoop de doo, you should bubble wrap the corners of heavy items). I would use this company if you are happy for items to be unprofessionally packed so it remains at risk of damage during multiple methods of transportation. You are rolling the dice that items will not sustain any damage during transportation because of Sanelo's shortcuts and poor attention to detail!
0
Die Akte
Antwortet langsam
Typische Antwortzeit über einer Woche.
GB
Häufige Fragen zu Sanelo
Ist Sanelo seriös?
Sanelo erreicht aktuell 3,4 von 5 Sternen aus 64 unabhängigen Bewertungen — Gesamturteil „Durchschnittlich“. Zur Einordnung: Unternehmenssitz: GB, Kontaktdaten liegen offen. Alle Stimmen bleiben öffentlich: erfahrungen.app löscht keine Bewertungen gegen Geld.
Wie bewerten Kunden Sanelo?
Kundinnen und Kunden bewerten Sanelo im Schnitt mit 3,4 von 5 Sternen („Durchschnittlich“) auf Basis von 64 Bewertungen. 1 davon stammen aus den letzten 12 Monaten.
Ist das Profil von Sanelo beansprucht?
Nein. Das Profil von Sanelo ist öffentlich, aber nicht vom Unternehmen beansprucht. Deshalb kann Sanelo hier nicht auf Bewertungen antworten. Die Firma kann das Profil kostenlos beanspruchen.
Antwortet Sanelo auf Bewertungen?
Sanelo: Antwortet langsam. Typische Antwortzeit über einer Woche.
Kann Sanelo negative Bewertungen löschen lassen?
Nein. erfahrungen.app löscht, versteckt oder verkauft keine Bewertungen — auch nicht für verifizierte Unternehmen. Firmen können öffentlich antworten, aber Kritik bleibt stehen.
Wir löschen keine Bewertungen.
Auch nicht für Geld. Unclaimed ist fair. Claimed gibt das Mikrofon — nicht den Radiergummi.